Ernesto D. Perez Phone: 210-835-4183
535 Aaron, San Antonio, TX 78221 Email: [email protected]

OBJECTIVE
To obtain a customer service position that will allow me to utilize my professional call center and sales skills acquired through extensive training for the success of my employer.

SKILLS & KNOWLEDGE
Microsoft Word, Excel, Power Point, Outlook, DOS, Internet, Typing (40 WPM), 10-key, Data Entry, Multi-line phones, Sales, Over 20 years of Customer Service experience, Bilingual in Spanish (Speaking, Reading, and Writing)

WORK EXPERIENCE

*Customer service representative. Coinbase
TaskUs. October 2017- November 2017
San Antonio, Texas
Duties: Answer inbound calls for customers holding bitcoin accounts with coinbase. Provide general information regarding their accounts and any other concerns they have. Provide support when dealing with fraudulent activities on their accounts. Transfer to proper que regarding fraud. Provide excellent customer service.

*Door Greeter
Sam’s Club Member Service Department
San Antonio, Texas June 2017 – August 2017
Duties: Greet and acknowledge all members upon arrival to door; Verify all purchases on member’s receipt; assist members with any questions or concerns they may have; assist in other departments that may need support.

*Meat Cutter Associate
Sam’s Club Meat Market Department
San Antonio, Texas January 2014 – March 2017
Duties: Maintained meat counter to stay fully stocked; determined by trends, weather, and season which meat cuts have priority on the counter; entered department supply orders accurately and timely; received truck merchandise, reconciled against order, and stocked supply into appropriate areas; clean and sanitize cutting room and equipment at the end of each shift; always available to members for customer service needs.

*Customer Service Representative
Coventry Health Care Medicare Part D Plan
San Antonio, Texas September 2012 – May 2013
Duties: Received incoming calls from customers regarding Medicare Part D benefits; assisted customers with information pertaining to enrollment and rollover questions; provided customers with contact information for extra supplemental insurance.

*Billing Service Representative
Time Warner Cable Customer Billing Department
San Antonio, Texas June 2011 – April 2012
Duties: Received incoming calls for customer billing questions; gave detailed explanations to customers concerning account charges; assisted customers in ordering of PPV movies and events; connected customers to technical support when necessary.

*Customer Service Representative
Harland Clarke Inbound Personal Check Department
San Antonio, Texas March 2005 – May 2011
Duties: Received incoming calls from members requesting personal and business check orders; tracked shipments for members and provided an ETA for merchandise; corrected misprints or incorrect orders and provided members with expedited delivery; informed members of the extra accessories and merchandise available for purchase along with their check orders.

EDUCATION
Palo Alto College | San Antonio, Texas McCollum High School | San Antonio, Texas
Some College Coursework Completed High School Graduate