ERNESTO MADRIAGA DE VERA JR.

486 San Martin St, San Antonio Valley 1, Parañaque City, Philippines

Mobile: 639178603467

E-mail: [email protected]

EDUCATION
Polytechnic University of the Philippines, Sta. Mesa, Manila                       YR 1993-1998

Degree earned: Bachelor of Science in Computer Engineering

SKILLS
A total 20 years IT Experience.

Database System                     :           Microsoft SQL 2005/2008, HP3000, Oracle, MS Access

Programming                           :           Visual Basic 6.0, Crystal Report 8.x, MS SQL,

Oracle SQL, MS Access, Robelle Suprtool, Query IX,

MPEX, Batch Scripting

Networking/Internet               :           Networking Concepts, TCP/IP, Knowledge in Firewall,

Concept, Load Balancer Concept, FTP/FTPS,

HTTP/HTTPS, NAT, DNS, F5, IIS6/7, Apache, Certificate,

Apache, Azure Hybrid Cloud

Server Operating Systems      :           Windows 2008/2012/2016 Enterprise, Redhat Linux

, Unix, HP3000

Ticketing System                    :           BMC Remedy 7, ServiceNow

Messaging Systems                 :           Lotus Domino Server/Notes Client R5,

Microsoft Outlook, Microsoft Exchange 2000/5.5,

Sendmail,POP3/IMAP/LDAP/SMTP/Relay, IBM

Websphere MQ Server and Microsoft Message Queuing,

IATA Type B and A Messaging

Certification                            :           ITIL V3 Foundation Certified.

Tools                                       :           Dynatrace, Grafana, SCOM, VROPS, Men and Mice,

Wireshark, Sysinternal Tools, Performance Monitor

EMPLOYMENT HISTORY
 

Technology Service Delivery Manager

ACCENTURE

Project: Navitaire

23th Floor Philamlife Tower, 8767 Paseo de Roxas

Makati City, Philippines

Feb 26, 2008 to Present

·         Capability Development Lead

·         J2C KR and KT Lead for Application Technical Support Team

–          Azure Hybrid Cloud( Public and On-Premise), using Web App Service

Application Support for Open Skies Airline Reservation System
Technology: HP3000/MPEX, COBOL, Robelle Suprtool

Application Support for New Skies  Airline Reservation System
Technology: Windows 2008/2012/2016, MS SQL Server 2008/2014/2017, IIS 6/7, ASP.NET, MSMQ, IBM MQ

Incident Management/Problem Management
-Level 3  Support

-Technical Manager Escalation

-RCA, SOP Creation/Approval, Escalation Process

Change Management
-Technical and CI Review and Approval for PROD/TEST environment changes before TRB/CAB review.

-Planned/Execute changes on  PROD/TEST environment

SQL Scripting SME/Datawarehouse/SQL Reporting Services/Batch Jobs
Design/Code/Implement Automation Initiatives.
PowerhShell Scripting
Application Monitor Design/Review in SCOM
Dyntrace/Grafana
Functional/Implementation Knowledge Airport Operations (PNL/ADL/PFS, BSM/BUM, APIS, AQQ, IATCI, MVT, FLIGHT Following, BagTag, Boarding Pass)
Functional/Implementation Knowledge on Fares and Schedules
Functional/Implementation Knowledge on GDS (Type B Messaging)
IT Technician/Admin Staff

October 4, 2007 – January 26, 2008

Daewoo Engineering and Construction Ltd.

Doha Branch Office, Qatar

October 4, 2007 to January 26, 2008

Network Administration and Maintenance
Desktop and User Support.
Records Management
-Manage Visa, Residence Permit and Passport of 10000 employees

-Monitor expiring Visa/Residence Permit/Passport to be renewed.

-Update Database accordingly for new visas/residence permit

-Generate Report on a timely basis or as per request.

Operations Analyst
NAVITAIRE /ACCENTURE

Project: Navitaire

16th Floor Philamlife Tower, 8767 Paseo de Roxas

Makati City, Philippines

October 16, 2006 to October 3, 2007

External System Communication – Infrastructure for Connectivity to Global Distribution System (e.g. Amadeus, WorldSpan, Sabre/Abacus, Apollo and Galileo), ARINC and SITA.

ESC Project Implementation for LIVE and UAT Environment
–          Installation and Configuration of ESC Application using the following software and technologies: IBM Websphere MQ, Microsoft Clustering, Message Queuing, Load Balancing, .NET, IIS 6.0/Apache Tomcat, MS SQL

–          Identify Network/Windows/Storage requirements and make necessary request to appropriate teams.

–          Coordinate with Project Managers and Clients for additional or specific

requirements for the project.

–          Go Live and Post Implementation support.

Manage/Monitor ESC Applications and Network connectivity for Production and UAT (User Acceptance Testing) Environment to ensure high service availability.
IPR Resolution and Support in accordance to client SLA.
On Call Support.
Network Administrator
Daewoo Engineering & Construction Co., Ltd.

Project:  Palau Compact Road Project

P.O. Box 6065, Koror, Republic of Palau 96940

Tel. No.: (680) 587-3000 to 3004

July 3, 2002 to June 14, 2006

System/Network/E-mail Administration and Maintenance
–    Linux Redhat 9 as Firewall, Squid Proxy(HTTP Cache), Sendmail(E-mail)

–    100+ Workstation, LAN/WLAN, SDSL, Windows NT 4.0/2000 Server

–          Recommend and Implement Internet/E-mail Policy.

–          Recommend and Implement System Upgrade.

–          Tape Back-up of Files and Databases

–          Regular updating of Anti Virus definition.

Programming and Maintenance of Databases in Microsoft Access
Desktop Hardware/Software Support.
Component Level Computer Repair and Maintenance.(including Monitor, Laser/Inkjet Printers, Plotters etc.).
Update Inventory and Request spare parts of Computer Equipments and Peripherals.
Provide Technical Support to US Army Corps of Engineers.
Repair and Maintenance of USACE’s LAN, PABX, Copier, Computers and Peripherals.
Others:
Ø  Repair and Maintenance of Copiers, Fax Machines and other office equipment.

Ø  PABX/Telephone Maintenance and Cabling.

Ø  Support for Marcotte Concrete Automatic Batching System.

Technical Support Analyst
International Messaging Associates, Phils. (non-operational)

6th Floor Hanston Building, Emerald Ave., Ortigas Center, Pasig City

February 1, 2001 to May 31, 2002

·         Provide Product Support to our International Clients via email and phone.

·         Software Testing and Analysis (E-Mail Server Software running of Windows and Linux Operating System)

·         Formulate Test Scripts and Data.

Information System Analyst I
Commission on Filipinos Overseas

1345 Citigold Center Pres. Quirino Ave. cor. South Superhighway, Manila

Tel No. 562-38-49 to 50

June 21, 1999 to January 31,2001

Network Administration and Maintenance of 60+ Workstation
Microsoft SQL Server 7 System Administration
Tape Back-up of Files and Databases.
System Design/Programming using Visual Basic 6.0/MS SQL Server 7.0 and Crystal Report
Repair and Maintenance of Computer Equipment and Peripherals
Desktop Hardware/Software Support.

Jr.  Network Administrator
Open System Philippines Corporation (non-operational)

7th Fl. Rm. 703, Manila Luxury Condominium

Pearl Drive cor. Gold Loop, Ortigas Center, Pasig City

July 27, 1998 – April 15, 1999

Redhat Linux/ Windows NT 4.0 System Administration
Mail System and Squid Proxy Administration (MS Mail, MSMail SMTP Gateway, Linux Redhat/ Sendmail / Squid / Samba)
Repair and Maintenance of Computer and Peripherals
Desktop Hardware/Software Support.

TRAININGS/SEMINARS
Building Valued Business Partnerships

Accenture

February 26-27, 2015

Accenture Project Management School

Accenture

December 2-5, 2014

High Performance Coaching

Accenture

September 23-24, 2014

Powershell Chalk Talk

8F 6750 Ayala Ave, Makati City

July 22-23, 2014

Leaders Window

Accenture

April 1-2, 2014

7 Habits for Managers

4th Floor, Ateneo Professional Schools Bldg. (Previous Ateneo Law School), 130 H.V. Dela Costa St., Salcedo Village, Makati City

March 4-5, 2014

Leading at the Speed of Trust Program

4th Floor, Ateneo Professional Schools Bldg. (Previous Ateneo Law School), 130 H.V. Dela Costa St., Salcedo Village, Makati City

February 28-29, 2012

Microsoft Message Queuing Workshop

16F Exchange Rm. 6750 Ayala Office Tower, Makati

September 13-14, 2010

SQL 2008 Administration Workshop

16F Exchange Rm. 6750 Ayala Office Tower, Makati

August 31-September 2, 2010

IIS 6.0 Critical Problem Management Workshop

Microsoft Premier Hours

41st Floor Philam Life Tower

November 4-7, 2009

ITIL V3 Foundation

ACCENTURE Internal Training

February 20-22, 2009

Course 2576: Implementing and Administering Internet Information Services

New Horizons Computer Learning Centers

February 20-22, 2007

10/F Robinsons Summit Center, 6783 Ayala Avenue, Makati City

SAP Business One Basic Course: FTB1100 (17.5Hrs)

FastTrack

September 20-22, 2006

10Fl The Valero Tower, 122 Valero St., Salcedo Village, Makati City

Fundamentals of VoIP & Securing and Maintaining VoIP Networks (4hrs)

Meralco Foundation Institute, Ortigas Ave., Pasig City

September 9, 2006

Introduction to Oracle 9i: SQL (48Hrs)

Meralco Foundation Institute, Ortigas Ave., Pasig City

July 15, 2006 – August 19, 2006

Course 832: System Administration on Microsoft SQL Server 7.0 (40Hrs)

Database Wizard Inc.

16 Fl. Corporate Center Bldg., Makati City

February 7, 2000 to February 11, 2000

PERSONAL INFORMATION
35 yrs. old, Married, Filipino, Roman Catholic, Born on November 9, 1976 in Mangaldan, Pangasinan, Philippines and in excellent health.