ESTER GALACGAC HERNANDO
Yatreb Street, Blk 11 Salmiya Kuwait City
+96565107997
[email protected]

CAREER OBJECTIVE
Adaptable in my profession as Sales Associate in Retail for more than 5 years in different Retail companies which conducting good
training in Customer Service and Business Etiquette. In addition, knowledge with the back office operations, like cash handling, and
good communication with other co-employee. I am a trust worthy person and quick learn for the successful for my role.
KEY SKILLS
Customer Service & Good Communication Data Entry
Product Knowledge Microsoft Office (Excel and Word)
Work Ethic Accuracy
Business Awareness Inventory Control
Reliable and Dependability Point of Sale System (POS)
Merchandising Office Equipment (Telephone and Copier Machine)
Team Player Multi Tasking and Flexible

EMPLOYMENT HISTORY
Receptionist/Administrative Assistant
ROLA’S BEAUTY LOUNGE
Symphony Mall Salem Mubarak Salmiya, Kuwait City
July 1, 2018- Present
Greet and assist incoming the visitors or clients.
Computer operation needed to generate reports like monthly Inventory that need to present to the managers.
Support the managers and staff, you should have good telephone etiquette and good communication.
Providing a good time management for the clients that have an appointment so that there will be no conflict with the next schedule.
Maintain the professionalism and politeness through personal or email communication.
Soft Play Attendant
SYNC GLOBE INT’L GENERAL TRADING & CONTRACTING CO.
(Kids Play Center for Kids Entertainment and Amusement)
August 2016- May 2018
Supervise the children while they are playing indoor.
Cleaning the area, Work with POS system because of exchanging tickets what the children win for the gift items.
Assist customer inquiries regarding kiosk waiver and redemption counter.
Make sure that safety of kids and having fun even the parents in not around.
Sales Associate/Cashier
M.H. ALSHAYA CO. W.L.L
August 2012 – August 2016
Fashion and Footwear
Work as individual and as part of the team. Fully follow all operating procedures, and provide and provide customers with complete
service and an enjoyable shopping experience to maximize sales, ensuring that the brand is represented at the required standards,
and that stock loss risk are absolutely minimized.
Deliver excellent customer service in order to maximize potential sales.
Seek to optimize store retail standards in both front of house in order to maximize turn over.
Process delivers and stock transfers in an efficient manner in line with company procedures.
Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk and correct completion of
all required documentation in order to eliminate stock loss.
Keep up to date with all available brand specific product knowledge.
Data Encoder
INTERTEK TESTING SERVICES INC. PHILS.
July 2009 to July 2012
Oil, Chemical Petroleum
Responsible for encoding, counter checking and formalizing the preliminary and final report with the clients requirement.
Prepare/transmit via e-mail or fax preliminary reports of inspection to clients.
Carryout routine clerical task that may be assign from time to time by managers.
Coordinate with the Branch Managers in the site regarding status of inspection survey to expedite report for the fulfillment of client
requirement.
Act as record custodian, Identifying and filling all jobs once files completed.
Fully complies and closely cooperates in the continuous promotion and improvement of documentation implementation and
maintenance of ISO procedures, work instruction and forms and other related quality policies.
Maintain confidentiality of the company’s procedure report and client.
EDUCATIONAL QUALIFICATION
Polytechnic University of the Philippines (Technical School)
Computer Secretarial
Vocational Graduated April 2001
Carlos P Garcia High School
Secondary Education
Year Graduated March 1999
San Vicente Elementary School
Primary Education
Year Graduated April 1995
REFERENCES
Ms. Flor Binuagan
NEXT-Assistant Manager
M.H. Alshaya Co. W.L.L
+96566838906
Ms. Imee Fiesta
Manager Kids Play
Sync Globe Int’l General Trading & Contracting Co.
+96556620694
Ms. Johannie Zamora
Administrative Assistant
Sync Globe Int’l General Trading & Contracting Co.
+96566410442