Administrative Assistant

April 17, 2017-Present Local Economic Development and Investment Promotion-Provincial Planning and Development Office, Casa Real de Iloilo, Bonifacio Drive, Iloilo City

§  Encode correspondence, reports and other documents

§  Maintain office files and project- related documents

§  Coordinate with the PPDO Administrative Unit regarding pre and post training documentary requirements

§  Prepare and process travel orders, travel liquidations and reimbursements;

§  Assist and facilitate processing of administrative documents e.g. purchase requests, orders and other

§  do secretariat work during the conduct of capacity development activities

§  Assist in the documentation of training activities

Customer Service Associate

May 10, 2016 – April 15, 2017  Startek, Philippines Tower A and B Megaworld, Mandurriao, Iloilo City

§  Assist customer’s inquiry about their orders and account in a timely manner

Documentation Staff

January 2, 2014 – August 13, 2015  8990 Housing Development Corporation Mabini-Texas Sts. Iloilo City

§  Assist clients with their housing loan requirements

§  Assist customer inquiries about HDMF

§  Prepares relevant reports promptly and accurately

§  Conducts orientation seminar for homeowners

§  Assessing and pre-qualifying clients requirements for loan application

Customer Service Representative II

November 29, 2010 – December 28, 2011 Teletech   SM City Mandurriao, Iloilo City

§  Top Agent January – March 2011

§  Assisting customers with technical issues on their device and resolving issues using the troubleshooting process in a timely manner

§  Provide world-class customer service to customers and clients

Customer Service Representative I

GRE Certified

June 28, 2008 – November 28, 2010  Teletech  SM City Mandurriao, Iloilo City

§  Assisting customers’ inquiries and providing them accurate information in a timely manner

Sales Executive

April 2006 – February 2008 Pro-Knowledge Enterprise Lapaz, Iloilo City

§  Promoting educational materials to schools and families

Caravan Secretary

August 2, 2005 – April 2006   Grolier International Finance, Inc.              Iloilo City

§  Accepting contracts for deliveries

§  Encoding daily sales

On-the-Job Training

April 18, 2005 –May 16, 2005      Grolier International Finance, Inc.              Iloilo City

§  Encoding delivery and sales receipts

§  Filing documents