Education

2017- 2019 Masters' in Economics at WSG

specialized in international business

Experience

2018 up to now Service Desk administrator at WIPRO/ Poland

– Responding to queries in IT, for French speakers (Europe, Canada, and Africa)
– Direct e-mail, phone and chats contacts with Users
– Direct support for some IT-related issue
– Direct remote with the users for handling some IT-related issues by (skype, Ms. Teams or Fix….)

2018- 2018 (4 months) Service Desk Agent at Conduent Poland

– Responding to queries in Accounts Payable and Receivable area
– Direct e-mail and phone contacts with vendors and employees from client entities
– Vendor accounts reconciliations
– Participation in various projects