sterling bank PLC | Lagos, Nigeria                        Nov 2011 – Present

Service and Operations Manager | lead a team in managing and providing banking services, analyzing data for product development and research.

·       Managed a network of ATM’s by supervising teams that led to 97% availability and reliability and income growth of 40% within first quarter and sustained.

·       Implemented Risk Control and Self-Assessment (RCSA) framework with no loss event recorded within my business units as service manager.

·       Function in a team that implemented the optimization of branches for better operational efficiency in terms of cost and processes.

·       Worked in a team that adopted AGILE and data analysis in developing a product that generated sales of N3.0BN in the first quarter of its launch.

·       Participated on a team that facilitated the development of a bespoke product for startup businesses, growing that niche portfolio by N2Bn and over 620 customer count in first quarter of launch.

Equitorial trust bank | Lagos, Nigeria            June 2008 – Nov 2011

Head of Operations | Coordinated banking services for seamless service delivery and customer experience.

·       Developed an excel application for tellers for efficient management of the daily transactions improving turn-around time (TAT).

·       Manage teller services function for prompt and efficient transaction and generation of sales through quality referrals.

·       Established a robust relationship with SBU’s which improved operation efficiency with a net promoter score rating of 80%

·       Implemented efficient cost management measures that reduced branch operating expense by N2.2m in the first quarter of assuming the role of head of operations.

·       Implemented audit recommendations and ensure compliance with operational regulations and company policies including extant rules and regulations thus maintaining an audit rating of 95% while in this role.

Equitorial trust bank | Lagos, Nigeria                                                                             August 2005-May 2008

Team lead, Globacom accounts reconciliation | Lagos, Nigeria

·       Coordinate the reconciliation of all major floats and Globacom Accounts

·       Liaise with external officials of Glo and Government on better payment and remittance methods.

·       Prepare weekly Progress Reports on all major Floats and Globacom accounts.