Syed Khaja Faheemuddin

Email: [email protected]
Mobile Number:  +971-569232447
Current Location: Abu Dhabi, UAE
Visa Status: Visit visa valid till 9th March 2017

 
Objective:

Keen, positive thinker and enthusiastic individual looking for a key position as DESKTOP SUPPORT ENGINEER  with a reputed organization, where I can demonstrate my past education & experience to develop, contribute and lead Company for optimum growth and development.

Profile Summary:

Over Three years of extensive technical experience in IT industry.
·         I am ITIL Certified in PEOPLECERT (Certificate no : GR750278629SF).

·         Experience in Installation, Configuration and Troubleshooting of operating systems, printers, scanners, Cisco Routers and Switches.

·         Highly skilled in providing support and monitoring a business core IT resources.

·         Administrate Active Directory accounts and groups.

·         User Profiles Backup and Restore.

·         MS outlook configuration, Outlook backup & restore and troubleshooting.

·         Excellent problem solving skills evidenced by the implementation of innovative technologies across various IT environments and infrastructures.

·         Assisting users through remote support and onsite support.

·         Basic Networking, Map drive, Data sharing.

·         Attending the calls from users for login issues and system related issues.

·         In depth knowledge of providing troubleshooting services for both software and hardware issues.

·         Capable of working in teams as well as independently with excellent communication, interpersonal, analytical and problem solving skills.

·         Possess positive attitude, responsible, and high degree of self-motivation.

·         Quick to accept new ideas and concepts in order to develop innovative and creative solutions to problems.

PROFESSIONAL EXPERIENCE:

Desktop Support Engineer, TECHNICHE, Hyderabad, INDIA,  AUGUST  2014 – DECEMBER 2016

Roles & Responsibilities:

Ø  Provide end user support working on the internal trading floor local exchanges.

Ø  Manage Domain environment through remote support (Team Viewer, Ammyy Admin).

Ø  Assisted clients with technical issues, Installation, Configuration and troubleshooting of operating systems.

Ø  Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express).

Ø  Local and Network Printer configuration, troubleshooting.

Ø  Analysing and coordinating with our internal teams in resolving issues and simultaneously coordinating with our upstream provider’s.

Ø  Administrate Active Directory accounts and groups.

Ø  DNS, DHCP, WiFi & LAN configuration, troubleshooting.

Ø  Software troubleshooting update and patch installation.

Ø  Build, configure and upgrade workstations, laptops, mobile devices.

Ø  Manage as well as execute user desk moves, adds changes.

Ø  Provisioning user accounts, mobile devices, VPN and directory permissions.

Ø  Evaluate as well as recommend new hardware software technologies or solutions.

Ø  Documentation of support processes.

Ø  Managing Data Backups and Restores.

Ø  Assisted clients with technical issues, troubleshooting, installation and configuration.

Technical Support Engineer, Pioneer Elabs Pvt Limited, Hyderabad, India, JUNE 2013 – JULY 2014

Roles &Responsibilities:

Ø  Permitted to configure Basic Cisco Router & Switches configuration. Layer 1 & 2 troubleshooting of Cisco routers.

Ø  Attending 60-70 calls per day from customers for system related issues.

Ø  Monitoring of links through MRTG. Orion Network performance Monitoring Server, Nagios.

Ø  Monitoring all the Network components and report/escalate/rectify any degradation/failure.

Ø  Attending Customer in case of major issues and resolving their problems and also helping them in designing the network.

Ø  To prepare various reports like weekly network uptime and analysing various solutions for the frequently occurring network downtime.

Ø  Maintaining customer Database, coordinating with our internal teams in resolving issue and simultaneously coordinating with our upstream providers.

Ø  Interacted with users in to support software and hardware transitions.

Ø  Manage Domain environment through remote support.

Ø  Interacting with customers in resolving LAN/WAN connectivity issues.

EDUCATIONAL QUALIFICATION:

ü  Bachelor of Technology in ELECTRONICS & COMMUNICATION ENGINEERING  (First Class), Jawaharlal Nehru Technological University, India.

TECHNICAL SKILLS:

·         Windows Servers 2012/2008/2003, MS Share Point Server, DNS, DHCP and Active Directory, FTP, NAS and SAN Storage.

·         Windows XP, Vista, 7 & 8.

·         Active Directory.

·         Group policies.

·         Remote Desktop/Terminal services.

PERSONAL DETAILS:

Name                                    :  Syed Khaja Faheemuddin

Father Name                     :  Syed Khaja Quthbuddin

Date of Birth                      : 29-09-1989

Marital status                    :  Single

Nationality                         :  Indian

Passport Number            :  K4154681

Passport Expiry date      :  10-07-2022

Language Known             : English, Hindi and Urdu

Visa Status                          : Visit visa valid till 9th March 2017

Declaration:

I hereby declare that the above information is true to the best of my knowledge.

(Syed Khaja Faheemuddin)