FAITH GAMBOA-OCCENOLA

Mobile no: 0919-935-1187

Email ad: [email protected]

EDUCATIONAL ATTAINMENT:

A Degree holder of MASSCOMMUNICATION AND MARKETING MANAGEMENT of the UNIVERSITY OF ST. LA SALLE – BACOLOD March 1991

FURTHER EDUCATION:

• A graduate of BACHELOR OF SCIENCE IN SUPPLEMENTARY EDUCATION at WEST NEGROS UNIVERSITY 2nd Semester 2007-Summer 2008

• A graduate of CAREGIVER at FIL-CANADIAN TRAINING & DEVELOPMENT CENTER February 4, 2002 to August 12, 2002

WORK EXPERIENCES:

January 2010 – April 2016

Designation: CUSTOMER ACCOUNT EXECUTIVE – COMCAST(Chat Acct)

Company: CONVERGYS PHILIPPINES CORPORATION

Job Description:

• Receives and process order entry of customers through chat

• Process bill payments through credit/debit card, electronic fund transfer for new accounts and existing customers

• Assist customers in autopayment enrollment

• Assist and give options to new and existing customers

• Upsells to customers for other products and services

• Assist bill inquiries

• Provide options for customers specifically in lowering down their monthly bill

April 2008 – September 2008

Designation: INSTRUCTOR

Company: LA SALLE LANGUAGE CENTER

Job Description:

• Teaches Grammar, Reading and Writing to Korean Students specifically sentence formation, paragraph writing and essays.

• Teaches Speaking and correct pronunciation;

• Prepares daily lesson plan

Aug 2007 – Dec 2007

Designation: Customer Service Representative – SPRINT ACCOUNT

Company: TELEPERFORMANCE

Job Description:

• Assists customers inquiries specifically products, services and bills

• Upsells to customers for new products and services

• Handles basic troubleshooting;

• Process customer’s payments

• Process payment arrangement

Dec 2004 – Aug 2007

Position: ADMINISTRATIVE & FINANCE OFFICER-WESTERN VISAYAS

Company: SECURITY & SAFETY CORPORATION OF THE PHILIPPINES

Admin Work Includes the ff:

• Over-all In-Charge for Admin & Finance matters of the branch;

• Reports directly to the President & CEO –main office

• Assist the Branch Manager for Western Visayas in the daily operations;

• Make and encode office memorandums

• Disseminate informations to the Management as well as to the staffs;

• Makes proposal letters to prospective clients;

• Prepares all necessary documents for Biddings;

• In Charge in Processing all pertinent licenses of the company from Business Permits,   BIR, SSS, PhilHealth, Pag-Ibig, Fire & Safety Licenses;

• Benefits In-Charge & sole signatory for  SSS, Philheath, and Pag-Ibig

• In-Charge of hiring personnel for the Branch;

• Takes charge in hotel, flight and transportation bookings

• Handles the daily schedule of the Branch Manager;

• In-Charge of safekeeping confidential and pertinent documents both main office and the branch;

• Receives and faxed messages;

• Supervise the office needs of the branch

• Makes Reports:

o Quarterly Profit & Loss,

o Daily, Weekly and Monthly Collections

o Weekly Statements of Accounts

o Quarterly Benefits of all personnel of the Branch

o Quarterly accomplishment of the Branch

Finance Works includes the ff:

• Reports directly to the Vice President for Finance

• Process Payroll and billing statements to be sent to clients for collection

• In-Charge of Payroll, Cash Disbursements and Replenishments of the Branch

• In-Charge in Bank Transactions;

• Transacts, Process and Remits SSS, Philhealth, Pag-Ibig of the Branch;

• Prepares Daily Collection & In-Transit Report;

• Computes for the Cost Distribution per contract per client

September  2004 – November 2004

Desination: TEAM LEADER FOR WESTERN VISAYAS

Company: VITALINK MARKETING SERVICES INCORPORATED

• Over-all in charge for : Negros Occidental, Dumaguete City, Iloilo City & Roxas City;

• Supervise five (5) Public Market Sellers and five (5) Grocery/Drug Store Sellers;

• Reports directly to the Operations Manager for Western Visayas;

• Report to the Principal’s (Wyeth Phils.) District Distributor Manager;

• Store checks both manpower and product lines;

• Travels weekly to Dumaguete, Iloilo and Roxas City

• Assist actual inventory;

• Conducts weekly meetings with sales staffs

• Checks daily, weekly and monthly sales reports of staffs;

• Prepares weekly and monthly manpower and sales reports;

• Trains and deploy manpower;

• Opens new accounts;

• Supervise events and promotions of the Principal;

• Reports upcoming activities and advertising mileage of competitors;

Jul 2004 – Sep 2004

Disignation: PRODUCTION ASSISTANT-EVENTS & PROMOTIONS

Company: MGP EVENTS & PROMOTIONS

* Assist the General Manager in handling events and promotions;

* Does account management and field works;

* Coordinate with clients and give feedbacks;

* Makes sponsorship letters;

* Received and faxed messages;

* Make computer lay outs for poster, flyers and tickets for certain events;

* Handles flight, hotel and transportation bookings;

* Coordinate and monitor tri-media placements of sponsors for the events handled by the company;

* Disseminate information to the management as well as to the producers of the events;

* Served as Liason Officer if the General Manager is out of town;

Oct 2003 – Jun 2004

Designation: PRODUCTION MANAGER

Company: AD & MARKET OPTIONS

• Supervise fifty seven (57) staffs from Luzon, Visayas and Mindanao;

• Coordinate with the point person for set up and dismantling per area;

• Handles in processing of permits for the ingress and egress for each area;

• Coordinate with clients and give feedbacks;

• Disseminate information to all outlets with ingress and egress schedules;

• Process in filing of permits for ingress and egress;

• Prepares production budget and costing both manpower and events;

• Makes computer lay out for posters, flyers, and tickets for certain events;

• Over-all in charge for production, ingress and egress;

• Makes company profile complete with budget costing and manpower for prospective clients;

• Served as Liason Officer if the Manager is out of town.

Jan 2001 – Jan 2002

Designation:  STORE MANAGER

Company: GILDA’S DRESSHOPPE & TAILORING (Family Owned)

• Supervise personnel;

• Designs RTW;

• Accounting and balancing of books;

• Prepares payroll;

• Supervise merchandise displays;

• Prepares and attend biddings for office and school uniforms;

• Constant communication with loyal customers

Jan 1999 – Oct 2000

Designation: LEGAL SECRETARY

Company: MIRANO, MIRANO & MIRANO LAW OFFICE

• Drafts court pleadings;

• Drafts demand letters;

• Drafts important decisions;

• Digest import pleadings and decisions pertaining to certain cases handled by the law firm;

• Does bank transactions;

• Took up dictations;

• Prepares documents for notarizations;

• Does computer works;

• Received and fax messages

Oct 1996 – Sept 1998

Designation:  DEPARTMENT HEAD

Company:  ROBINSONS DEPARTMENT STORE

• Over all in-charge of the following departments:

o Gifts & Home Decors

o Home Furnishings

o Glassware & Giftwrapping Section

o Men’s Wear

o Men’s Furnishings

• Supervise seventy five (75) sales clerks and promo clerks;

• Prepares Reports:

o Monthly and Quarterly Review of Business;

o Competitive shopping

• Oversees the inventory for both outright and concessionaires fast and slow moving merchandise

• Provide feedbacks to suppliers for concessionaires items that needs to be replenished and concessionaires that are not doing well in the department in terms of sales;

• Reports to Merchandising Department all movements of the department specifically new arrival and slow moving merchandise;

• Supervise in merchandise displays

• Assist customer

• Prepares payroll for sales clerks and promo clerks

• Conducts orientation and trains incoming sales clerks and promo clerks

March 1995 – July 1995

Designation: Executive Assistant to the General Manager

Company: VICTORIAS FOODS CORPORATION

Job Description:

• Reports directly to the General Manager

• Collate information from Production Supervisor as to how many raw materials were processed for the day.

• Gather information from Marketing Supervisor as to the status of the weekly and monthly sales

• Receives and notes down transmittals

• Handles the daily schedule of the General Manager;

• Took up dictation

• Make and Drafts office memorandum

• Supervise the office needs, specifically office supplies

• Handles and files pertinent documents

• Fax and send message

Aug 1991 – Oct 1994

Designation: MARKETING & SALES SUPERVISOR

Company:  POCKETBELL PHILIPPINES

Job Description:

• Over all in charge for Marketing and Sales for Bacolod Branch

• Reports directly to the Regional Sales Manager

• Supervise sales personnel

• Prepares daily, weekly and monthly sales reports

• Prepares incentives of sales personnel

• Conducts seminars and workshops for sales staffs

• Trains incoming sales staffs

• Does sales calls/ field works

• Assist and supervise On the Job training for newly hired sales staffs;

• Handles product demonstration to prospective clients;