RÉSUMÉ
FAYON DIXON
GRANVILE, BROWNS’S LANE MONTEGO BAY
ST. JAMES
TEL: (876) 601-1754 Home or (876) 478-6652 Cell Email: [email protected]
OBJECTIVE
To explore challenging opportunities, as well as utilizing my exemplary customer service skills.
SUMMARY OF QUALIFICATIONS
• Over 5 years experience in fast-paced Customer Service environment.
• Excellent organizational and customer service skills.
• Ability to manage change in a busy environment.
• Strong, dignified, oral and written communicator.
• I am very efficient in time management and I always ensure to have a great range of accomplished tasks, within specified deadlines.
• Accustomed to dealing with people in various difficult situations and work at peak performance under pressure.
• I am a very reliable individual that do respect the confidentiality of information that I come across
• I maintain a high level of professionalism as well as the integrity of the work environment.
• A fast learner, self starter, accustomed to working with minimum supervision.
• Computer literate: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
Outlook, Microsoft Publisher etc.
• I am familiar with using a cashier register.
• Team player willing to accept other duties and responsibilities as needed, and
prioritize accordingly.
EMPLOYMENT EXPERIENCE
November 2013 Outsourcing Management International – can be contacted at (876) 979-8000 between the hours 8am-5pm Customer Service Representative:
▪ Collecting/ handling payments from customers.
▪ Resolving customer issues
▪ Helping customers with their bill
▪ Product knowledge

January 2012- May 2013 Gil Forms & Tings – can be contacted at (876) 952- 6359 between the hours of 8am-5pm.
Cashier/Sales Clerk/ Customer Service Representative:
• Collecting/ handling payments from customers.
• Assisting customers
September 2008- December 2011 Gold Plus Auto Supplies- can be contacted at (876) 979-0545 between the hours of 8am-5pm.
Cashier/Sales Clerk/ Customer Service Representative:
▪ Collecting/ handling payments from customers. ▪ Resolving customer issues
▪ Helping customers with decision making
▪ Product knowledge
EDUCATION
September 2007 – July 2008, The Learners Center, Montego Bay, Jamaica October 2006– August 2007, Kenilworth Academy Heart Trust NTA, Jamaica September 2001 – July 2006, Maldon High School
QUALIFICATION
National Vocational Qualification of Jamaica
• Certificate in Secretarial Skill Level 2 Caribbean Examination Council (CXC)
Subjects
• English A
• Information Technology
• Integrated Science
• Office Administration
• Principles of Accounts
• Principles of Business
• Social Studies
PERSONAL INFORMATION
Grades
3 1 3 3 2 3 3
REFERENCES:
Pastor Cecil V. Hayden Irwin Heights, Sign P.O St. James
Tel: (876) 841-2414
Miss Dahlia Johnson Tower Hill