FEDERICK JOHN R. PINEDA

Block 38 Lot 1 St. Matthew Street, Phase 3D

Sto Nino Subd, Meycauayan, Bulacan 3020

+639178220558

[email protected]

EDUCATION

1999-2006 DE LA SALLE UNIVERSITY MANILA

Bachelor of Science degree in Computer Science with specialization in Information Technology

ST. ANTHONY MARY CLARET SCHOOL OF QUEZON CITY
High School Diploma, April 1999.

Awards: Conduct Awardee, 1999. Co-Curricular Awardee, 1999. Loyalty Awardee 1999.

WORK EXPERIENCE

June 2018 – Present Gracious Group Lending Philippines Corporation (GGLPC) – Working as IT Head handling Hotels, Lending Firm, Multiple Micro Financial Firms and Convenience Stores under the GGLPC Umbrella. Ensures IT Security and Integrity within the organization and its clients. Hotel chain includes Selah Garden Hotel and Selah PODS.

April 2012 – June 2018 Regus – Worked as IT Vendor Management Analyst handling Global IT Suppliers coordinating with Regus Global Centres. Handle, Monitor and Execute IT Managers tasks regarding Centre IT deals.

Worked as IT Support Analyst rendering technical assistance and training as and when requested, by Line Management to internal and external customers. 2nd line application support, monitoring/admin of the SQL Server processes to ensure efficient operation of the application and ensuring that SLA targets are achieved or exceeded. Provides an effective, professional response and solution(s) to reported Application incidents and problems, including the proficient diagnosis and problem definition of user application Faults, and management of their solution. Diagnose and resolve application support calls logged by Call Handlers, maximize system availability, maintain system settings, and maintain support procedure documentation, and will liaise with third party suppliers when managing outsourced calls.

Aug 2011 – April 2012 NetDimensions – Worked as a Technical Applications Support Engineer for NetDimensions – LMS Products (EKP, EAP, MEKP and ECP). Providing support and technical solution for company hosted systems, networking, internet, email services and PC workstation as well as initial assessment of the problems for those not hosted by the company.

April 2010 – Aug 2011 Accenture – Worked as an Applications Monitoring Analyst (Level 1 Support) for Morgan Stanley – GLOS Monitoring Team. Worked as part of Accenture – Telecoms Management and Procurement Outsourcing (TEMPO) as Procurement Analyst of Project Sunrise for Royal Bank of Scotland. Worked with TEMPO US Wireless transactions.

April 2008 – August 2009 Incuventure Partners Corporation – Worked as a Junior Software Developer. Programmer for PDEx’ project on BTr working on Securities and Auction System (SAS) and LTO E-Transact project using Java Technology incorporating it with Hibernate, Maven and other software/technology for faster program execution. Worked as a Technical Pre-Sales for IPC’s Business Development. Focused on sales of IPC Services and its partners systems to other companies.

June 2007 – April 2008 AMA COMPUTER LEARNING CENTER – Worked as an Assistant Instructor I. Handling Basic Programming, Web Application Programming and Database Management subjects for Software Development, Web Application Design, Networking Technology and Office Information System Undergraduate Students.

AMA COMPUTER COLLEGE – Worked as an Assistant Instructor I. Handling Basic Programming, Data Structures and Operating Systems and Database subjects for BS Computer Science and BS Information Technology Undergraduate Students.

March 2007 – June 2007 AIRO MEDIA INTERNATIONAL – Worked as an Account Executive for print ads. Volume of magazine advertisement sales on SPEED Magazine and Action&Fitness Magazine.

February 2002 – May 2002 PRACTICUM TRAINEE GLOBE TELECOM INC. (GLOBE)

Worked with the I-Solutions Department under the Information Systems Group. Acquired knowledge in the field of Computers; database management, networking, software planning and implementation. Presented a major project proposal (HRLink Logbox) to I-Solutions Group and Human Resource Department during the latter part of the training.

TRAININGS ATTENDED

November 2009  DELL Consumer Technical Support Training (Telus International) – Had training for DELL Desktop Consumer Technical Support certification.

November 2008  Google DevFest Philippines (Open Social Application Developers) – Learned hands-on and on the spot Open Platform Programming.

May 2008  COURSE 323 BASIC STRUTS TRAINING (Active Learning) – Learned Hands-On Basic Struts for Java Programming for 5 days under a certified Java Instructor.

April 2008  COURSE 321 BASIC JAVA TRAINING (Active Learning) – Learned Hands-On Basic Java Programming for 3 days under a certified Java Instructor.

EXTRA-CURRICULAR ACTIVITIES

1999 – 2006 VARSITY PLAYER DLSU GREEN PADDLERS, DE LA SALLE UNIVERSITY MANILA

Participated in various competitions held inside and outside of school campus such as UAAP, NCRAA, and Inter-LaSalle and UP Open.

1999 – 2005 ACTIVE MEMBER, ALYANSANG TAPAT SA LASALISTA, DE LA SALLE UNIVERSITY

Involved with the political party’s activities inside the campus such as campaigning for student leaders to serve the school and the students and being part of a group that promotes student’s welfares and right.

2000 – 2003 1st and 2nd degree, KNIGHTS OF COLUMBUS

Involved with the Church activities in the community. Attended seminars and monthly meetings to strengthen the unity of the Church and its Community.

2002 – 2003 CATCH2T3 IT REPRESENTATIVE, DE LA SALLE UNIVERSITY STUDENT COUNCIL

Involve with the batch activities inside the campus Promotes students’ rights and proper actions. Heads projects involving the batch and keeps the whole batch united as one.

RESEARCH PAPERS/DOCUMENTATIONS PREPARED

January 2006 NATIONAL AGRICULTURE AND FISHERIES COUNCIL – FUND ALLOCATION SYSTEM (NAFC-FAS).

Proposed, created and implemented Fund Allocation System for the NAFC’s Accounting Section, Budget and Fiscal Section, and Cashier Section. NAFC is an agency handled by the Department of Agriculture.

August 2002 INFORMATION SYSTEMS PLANNING (ISP) FOR PETRON CORPORATION.

Studied and Researched about the current status of Petron Corporation in the market and proposed proper IS Planning to complement the companies aim for success in their field.

May 2002 HRLINK LOGBOX FOR GLOBE TELECOM INC.

Documented and programmed a module; In-Out ID system (HRLink Logbox) as part of a project for Globe Telecom Business Centers.

PERSONAL BACKGROUND

Born on May 22, 1981 in Manila, Philippines. Fluent in English and Filipino. Knowledgeable in MS Word, MS Access, MS Excel, MS PowerPoint, MS Visual Basic, Turbo C, Oracle PL SQL, and Java. Interests include relating with people, acquiring new knowledge and database management. Skills include driving, facilitating, coordinating and being open minded. Quality and goal oriented.

REFERENCES Available upon request.