FERMIN M. BALLON
[email protected]
+63 9173117941

Objectives: A De La Salle University-Dasmariñas graduate of Human
Resource Development-Management and HR practitioner seeking to utilize
extensive background in the field of Human Resource where I can eagerly
contribute my skills, abilities, knowledge and training in the fulfillment of the
objectives of the company.
Highlights of Qualification:
Experience in Human Resources Development Management focusing on
Global Talent Acquisition. Skilled on Communication, Lead Generation, global
online job-boards, HR systems, Events management etc. Solid work
relationship to Hiring Managers, stakeholder and other HR responsibilities
such as processing of pre-employment requirement, 201 filling, and other employment related
concerns; PEME, bank enrollments, background verification, statutory and benefits concerns.
Knowledgeable in marine documentations, marine local policies etc.

Employment Background:
March 2019-Present, Jr. Recruiter,Sr. Sourcing Associate, Recruitment Coordinator, Documentation Coordinator, at Royal Caribbean Cruises Ltd., RCMI, Manila

 Analyze candidate profile based on the job description
 Decision making in approving candidates to the right job for the right brand
 Maximize the use of different sourcing channels
 Handle the recruiting requirements for Marine, Hotel, Culinary, Specialty and Management role
 Highly involve in the recruitment process improvements
 Develops recruiting strategy, on where to get potential candidates
 Reviewing online portfolio and resume to pre-screen candidates
 Use online or social media platforms to look and connect with potential candidates
 Collaborate with hiring managers to identify the minimum criteria for each role
 Develop a network to potential candidates and industry professionals
 Responsible for documents processing of Seafarers (POEA, VISA, and other travel documents need for
boarding)

June 2015-February 2016, Human Resource Associate-Shared Service On-Boarding and Human Resource
Associate-Talent Acquisition at Cognizant Technology Solutions Incorporated, Ortigas City and Taguig City
 Assist Associate with their pre-employment requirements
 Handles recruiting for technical support, customer service for health care, telco, social media clients using
different platform and recruiting activities.
 Answer all queries with regards to on-boarding issues
 Validate documents submitted versus on the provided information on their personal information sheet
 Helps human resource shared services on-boarding team develop strategies to make pre-employment
process improve
 Keep track all documents submitted by the new joiners and generate statistical report on a weekly and
monthly basis
 Responsible on phone screening probable applicants that has been generated thru different channels
like Campus and Events, Vendor, ERP and ARP and other channels
 Generate leads thru campus and events by acquiring gradlists at different schools and universities
 Actively attends job-fairs and other school activities to obtain possible candidates for our job openings
 Was assigned to conduct pre-orientation to newly hired OJTs and supervise them with regards to the
tasks that was given to them
 Conduct initial interview on both OJT applicants and regular applicants

Responsible on data management of all leads acquired from different channels
 Was exposed and trained on how the different sourcing channels work and function

July 2014-January 2015, Customer Service Associate (Metro PCS) at iQor Philippines Incorporated
Dasmariñas Pala-Pala, City of Cavite
 Provides general information about products and services
 Help and respond customers questions and queries in a timely manner
 Identify and troubleshoot technical issues that the customer encounters

April 2014-May 2014, Technical Support Representative (AT&T U-Verse) at Teletech Customer Management
Philippines Incorporated, Roxas Boulevard, City of Pasay
 Diagnose and resolve hardware and software issue involving IPTV, HSIA, CVOIP and more
 Provides necessary self-help option depending on the issue

September 2010-June 2015, Crew Chief at Golden Arches Development Corporation
McDonald’s Dasmariñas Pala-Pala, City of Cavite
 Responsible for Training and Development
 Organize events like birthdays etc.
 Recipient of “Best Station” award due to meeting the standards and shift targets
 Graded an average of 100% by several mystery shoppers for four years and zero (0) Customer Service
Opportunity
 Top crew performer for several months
 Satisfied customer proven by written commendation
 Represents the Market Wide Crew-All Star Competition
 Three time Champion in Crew Olympics

February 2010-July 2010, Service Crew at Jollibee Foods Corporation
Jollibee Robinson’s Dasmariñas, Pala-Pala, City of Cavite
 Mentors newly-hired colleagues
 Customer satisfaction validated by positive result from mystery shoppers

Qualifications and Skills:
 Customer Service Oriented
 Fluent in the verbal and written communication skills in both English and Filipino
 Well-adept in the use of the internet and MS Office applications such as Word, PowerPoint, Excel,
Outlook and Publisher
 Uses Enterprise One, Lotus Note, Sabre, SAP and other company specific systems
 Global Recruiting Job-Boards
 Events Management
 Excellent Organizational and Interpersonal Skills
 Trainable and Independent
 Knowledgeable and Well Trained in Human Resource Process

Educational Attainment:
June 2010-November 2015, De La Salle University-Dasmariñas
BSBA Major in Human Resource Development-Management
 Has been consistent Scholar, June 2010-November 2015
 Actively engaged in student government body as VP for Internal and External Affairs, Executive
Secretary, Night Achievers Society-Public Relation Officer
 Affiliate member of Human Resource Development Program Council and contributor in HRD Gazette
 Nominated as Best Educational Program under NSTP-CWTS
 Active member of De La Salle University-Dasmariñas Junior People Management Association of the
Philippines
 Events manager: Seminars, Tree Planting and Zumba for a cause

Seminar and Training Attended:
Synergia 2015: Working Together to Confront the
Demand of Change in Business
February 24, 2015, Diamond Hotel Philippines
Convergence 2: The Next Level for Competitive
Advantage
October 4, 2014, De La Salle University-
Dasmariñas, Cavite
Synergia 2014: Working Together Towards
Success
February 28, 2014, Taal Vista Hotel, Tagaytay City
Convergence: Moving Toward the Tide of Business
February 21, 2014, De La Salle University-
Dasmariñas, Cavite
Employee Training and Development 2K13
March 6, 2013, De La Salle University-Dasmariñas,
Cavite
Managing Diversity in the Workplace: Breaking the
Barriers in the Organization and Effective Career
Development through Innovation and Challenges
January 23, 2013, De La Salle University-
Dasmariñas, Cavite