PROFESSIONAL EXPERIENCE:

RECORDS RETRIEVAL SPECIALIST

PINOY PARTNERS OUTSOURCING COMPANY

Aug 2015 – Feb 2016

·   Expedited the release of records requested from various institutions for legal purposes.

·   Researched medical locations for contact information to send medical requests for patient’s information

·   Performed clerical duties such as general office work, emails, answering inbound calls, faxing, and filing.

·   Reviewed the records received via email.

SPECIALIST II CONSUMER & COMMUNITY BANKING

JP MORGAN CHASE & CO.

Nov 2013 – April 2015

·   Conducted preliminary investigation for merchant and customers.

·   Reviewed cases thoroughly to process a chargeback.

·   Equipped with knowledge and application of regulation Z for consumer protection in charging back.

·   Kept all customers record confidential.

·   Wrote letters for valid charges.

CUSTOMER

SERVICE

REPRESENTATIVE

TCS, BGC TAGUIG CITY

Jan 2013 – Jun 2013

·   Handled customers concern with their mortgage inquiry including billing issues.

·   Processed payments through Western Union and credit card.

·   Soft collection.

COMMUNICATIONS ASSISTANT

STELLAR GLOBAL SOLUTIONS PHILIPPINES

Mar 2008 – Jul 2012

·   Facilitated calls to and from hearing impaired persons and typed customer’s conversation verbatim with high typing and spelling accuracy as well as reading verbatim.

·   Maintained a professional tone in each call may it be emergency, personal, business or prank calls.

·   Maintained strict confidentiality.