RECORDS RETRIEVAL SPECIALIST
PINOY PARTNERS OUTSOURCING COMPANY
Aug 2015 – Feb 2016
· Expedited the release of records requested from various institutions for legal purposes.
· Researched medical locations for contact information to send medical requests for patient’s information
· Performed clerical duties such as general office work, emails, answering inbound calls, faxing, and filing.
· Reviewed the records received via email.
SPECIALIST II CONSUMER & COMMUNITY BANKING
JP MORGAN CHASE & CO.
Nov 2013 – April 2015
· Conducted preliminary investigation for merchant and customers.
· Reviewed cases thoroughly to process a chargeback.
· Equipped with knowledge and application of regulation Z for consumer protection in charging back.
· Kept all customers record confidential.
· Wrote letters for valid charges.
TCS, BGC TAGUIG CITY
Jan 2013 – Jun 2013
· Handled customers concern with their mortgage inquiry including billing issues.
· Processed payments through Western Union and credit card.
· Soft collection.
STELLAR GLOBAL SOLUTIONS PHILIPPINES
Mar 2008 – Jul 2012
· Facilitated calls to and from hearing impaired persons and typed customer’s conversation verbatim with high typing and spelling accuracy as well as reading verbatim.
· Maintained a professional tone in each call may it be emergency, personal, business or prank calls.
· Maintained strict confidentiality.