Florel R. Centeno

#41 21st. Apt#5, East Bajac-Bajac,

Olongapo City, Philippines 2200


[email protected]


To be a part of a reputable institution wherein doors for new learning horizon are never closed. A progressive organization wherein I can contribute my knowledge and skills as well as develop my potentials and abilities and through patience and perseverance, to attain upward professional growth and career excellence, work effectively with people, and acquire fulfillment in the field I have chosen.


Problem Solving:

Resolves in depth queries in a methodical manner independently and with internal and external business partners to appropriate resolution, efficiencies and high level of quality.


Team Player:

Enjoys sharing knowledge and encouraging development of other to

Achieve specific team goals.


Job Description



v  Receive trouble reports, log in and out service order and also banned information desk.

v  Receive and answer telephone calls act as receptionist for incoming visitors, preparing of reports for the pending applicant.

v  Responsible to do service request and monitoring service order.

v  Negotiate with the customer for the arrangement of payment s.

v  Responsible for new installation and profiling of customer, handling and data entry by telephone. Answering  the question via email

v  Provided customer with detailed information on products, services, and made recommendations to alternative options.

v  Handles payment of new and old accounts.

v  Consistently display professional standards of behavior and personal presentation

v  With strong time management and organization skill with the ability to manage multiple work demands and competing deadlines.

v  Daily cashier duty.

v  Experience in data entry specially using by numbers

v  Responsible for filling of documents,mail distribution with request by the customer,photocopy and faxing some important request

v   Assigned for 173/179 help desk department   troubleshoot   of internet and telephone line problem.

v  Responsible for daily collection transmittal report(DDCTR)

v  I was in billing and collection Department

v  Responsible of handling problem successfully and resolving customer complaints

v  Prepares manual invoices & submits the same PLDT for booking

v  Monitors  payments and accounts subject for treatment

v  Consolidated of manual invoice and submit monthly report submitted to finance department.

v  Process refund of Security Deposit.

v  Responsible Daily Cashier.



Job Experience
Date                                                          :  August 14, 2000-June 30,2015

Company                                                 :  PLDT Subic Telecommunication

Subic Bay Freeport Zone

Position                                                   :  Customer Service Representative

Training and Seminars Attended

PILTEL/ICMS Training Course
Teletech   Boni   Avenue, Mandaluyong City
August 21 to 30, 2000
Generation Network Fundamental
2ndfloor Bldg .60 Samson Ave. Subic Bay Freeport, Subic
July 6, 2007

Collection Interface Training
2nd floor Bldg. 60 Samson Ave. Subic Bay Freeport, Subic
September 14,2007
Team Building Workshop
Oasis Hotel,Balibago,Angeles City
October 11 to 12, 2001
Dispute Management
Piltel Dela Cruz Drive East Tapinac, Olongapo City
November 21, 2001
PLDT Commercial Rules and Practices
Subic Telecom Bldg. 1041 Subic Bay, Metropolitan Authority
June 1 to 8, 2002

In Charge Of My Own Career

Subic Telecom bldg 1041 Subic Bay, Metropolitan Authority

November 19, 2003


Business Process Reorientation for Subic Telecom

Subic Telecom bldg 1041 Subic Bay Metropolitan Authority

August 06, 2005


JIC 106 Billing Fundamentals

Subic Telecom Bldg 1041 Subic Bay Metropolitan Authority

June 22, 2002


Teambuilding Workshop for Subic Telecommunication Company

Oasis Hotel Balibago, Angeles City

March 05, 2005



Managing Business Losses through Asset Protection

2nd Floor Subic Tel Building 60 Subic, Olongapo City

June 21, 2007


Collection Interface Training

2nd Floor Subic Tel Building 60 Subic, Olongapo City

September 14, 2007


Product Knowledge

2nd Floor Subic Tel Building 60 Subic, Olongapo City

November 11, 2008


Kenan Customer Center Job Aid

Mandaluyong City

February 2, 2008


Basic PC Technology

2nd Floor Subic Tel Building 60 Subic, Olongapo City

November 8, 2010


IT Tools

2nd Floor Subic Tel Building 60 Subic, Olongapo City

October 5, 2010


Comet V.10 Service Provisioning and Restoration Course

Mandaluyong City

July 7 to 10, 2010


Fundamentals of IP Technolgy

2nd Floor Subic Tel Building 60 Subic, Olongapo City

August 31, 2010


Korean Language Training

PLDT Clark Field Angeles City

October 14, 2009


Access Network Fundamentals Huawei

Pldt  Innolab  bldg 60 sampson ave Subic bay Freeport zone

April 26 to 27, 2012



Pldt innolab bldg 60 sampson ave Subic Bay Freeport Zone

October 14,2009


Successful  Negotiations

Pldt  innolab bldg 60 sampson ave Subic Bay Freeport Zone

May 08, 2014



Pldt training center Mandaluyong

September 1 to 05, 2014



Pldt Innolab bldg. 60 sampson ave Subic Bay Freeport Zone

Ocotober 27,2010


Software Experience and Knowledge:


q  Operating Systems:                            Microsoft Windows 7

q  Word Processor:                                 MS-Word

q  Spreadsheets:                                       MS-Excel

q  Graphics:                                               MS Power Point

q  Communications:                                MS Outlook /Lotus cc mail

q  colleague
General Strengths:


q  Dedicated, hardworking person with positive attitude

q  Flexibility adapting to a wide variety of workplace requirement

q  Ability to communicate effectively

q  Ability to learn things past

q  Ability to maintain good relation with colleague

Personal Data
Date of Birth                                               :  October 1, 1978

Place of Birth                                             :  Olongapo City

Sex                                                            :  Female

Civil Status                                                 :  Merriage

Religion                                                      :  Roman Catholic

Height                                                        :  5 feet 4 inches tall

Weight                                                       :  109 lbs.

Father’s Name                                           :  Mr. Eferen B. Reyes

Mother’s Name                                          :  Ms. Florida V. Reyes
Educational Attainment
College                                                      :  Columban College

Olongapo City

Course                                                       :  Bachelor of Science in Commerce

Major in Management

Date                                                           :  1995 – 2000


High school                                                :  St. Bernadette School

Olongapo City

Date                                                           :  1991 – 1995
Elementary                                                :  Nellie E. Brown

Olongapo City