Flory Marifosqui Malonzo Home Address: 113 Padre Burgos St. Pamplona Uno Las Piñas City. Philippines, 1740 E-mail: [email protected] Skype Accounts: flory.malonzo LinkedIn Accounts: flory.malonzo Home (Philippines) Tel No. +6328736215 Mobile Phone No. +63 9991023153

A seasoned EAM/Food & Beverage Executive with over 20 years of experience in the Hotel industry starting from Steward/Busboy/Waiter to Food and Beverage Manager in the Philippines, CNMI (USA), Sanya and Wuxi China, Cambodia, Middle East, Vietnam, India, East Africa, Jiaxing, China and Nghi Son Than Hoa, Vietnam. My track record is as follows:

✓DoubleTree by Hilton
✓ ADEN Services
✓Parkyard Hotel Jiaxing
✓ Palms Hotels/Towers and Villas
✓ Pandanus Resort
✓ Sheraton Oman Hotel /Sheraton Gold Mohur Aden
✓ Phnom Penh Hotel
✓ Amazon Food & Beverage Group of Restaurant
✓ Resort Horizon
✓Caylabne Bay Resort
✓ Hyatt Regency Saipan
✓ Aqua Resort Club
✓ Hyatt Regency Manila

Objective:
To join and lead a strong Hotel, Restaurant or Catering Team for personal development and at the same time be a major contributor to the operations success.
Proven leadership and motivation skills, which have led to increased customer satisfaction and improved departmental profitability. Excellent training and revenue management skills. Accustomed to high stress, challenging positions.

Experience

DoubleTree by Hilton Nungwi, Zanzibar Tanzania East Africa/ Food and Beverage Director October 1, 2015 to October 30, 2018 Plan, organized, control and in charge of the operations of the Food and Beverage Department. Manage the sales, cost and budget of the department. Control the F&B cost per month and Increase the revenue including the Events and Catering.
Relieve General Manager in time of absence.

ADEN Services
Residence Manager/Food and Beverage Director
ThanhHoa, Republic of Vietnam
July 1, 2013 to June 30, 2015. 200 rooms Private Hotel
Manage one project and handle the Operations from rooms, housekeeping, laundry, maintenance and security and food and beverage.
Sales and Marketing

Parkyard Hotel Jiaxing
OIC GM/Food and Beverage Director
Jiaxing, Jiangsu Province PRO China
October 2011 up to June 30, 2013. Training to all Associate Food and Beverage, Operations’ on Strategic Planning and F&B Sales and Marketing/Promotions and re-branding the Hotel.
To manage and operate Food & Beverage Department with
planning, organizing, supervising, controlling and
launching new concept for many area to achieve F&B revenue such as set up catering sale and banquet operation procedure for New biggest function room, set up banquet price list, menu development yearly, marketing plan,
Monthly F&B Promotion Activities.

Planhotel Resort Hotels and Spa
Food and Beverage Manager
Zanzibar, Tanzania East Africa
Opening team April 2009-September 2011.
Key Accomplishment:
Relieve the General Manager when on leave.
Opening team, in charge of the Food and Beverage Operations,
From recruiting local staff as well as expat Senior staff.
Setting up all FFE Equipment
Training all staff as per standard of the Planhotel World.​
Open all 5 Outlet which is Italian, Asian, African, Coffee Shop
Main Restaurant and the Seafood Fine Dining Restaurant

Palms Hotels/Towers and Villas
Food and Beverage Manager
Mumbai, India
Opening Team July 2008 – March 2009.

Key Accomplishment:
Manage and operate Food & Beverage department with
good result of business up to 15% increased during my time.
Opening Team in charge of the Food and Beverage Operations,
Trained all the Butlers to be assign in our 100 Villas with 100 swimming pool.
Setting up all the Policies and Procedure plus generate Budget and Goal
Trained all Butler Associate SOP’s.

Pandanus Resort
Food and Beverage Manager
Mu Nei Phan Thiet , Republic of Vietnam/ July 2007-June 2008.
4 star Resort with 4 F&B Outlet, 150 rooms and 20 bungalows.
Key Accomplishment:
Opening team preparation such as training to all staff according to the standard.
Arrange the structure of the company accordingly.
Responsible for all areas of operations in the absence of the General Manager.
Manage all staff in the all departments while ensuring guests
Receive the highest standards of service that are expected in a luxury resort.
Work and reporting directly to the General Manager on revenue,

Sheraton Oman Hotel /Sheraton Gold Mohur Aden
Asst F&B Manager
Sultanate of Oman/Aden Yemen
April 2006- May 2007.
200 rooms with 8 F&B outlets. In charged of the whole operations and training to all service staff.
Key Accomplishments:
Re built entire food and beverage team as Standard of Starwood Hotels and Resorts, introduced proper par stocks for beverage control, revised theme night buffets in main restaurant, began Incentive program for rank and file staff to increase overall sales in outlets.

Phnom Penh Hotel
Asst. F&B Manager
Kingdom of Cambodia
September 2004-March 2006. 500 rooms with 10 F&B outlets.
Key Accomplishments:
Banquet and The first Fine Dining Restaurant in Cambodia.
Have a successfully trained all staff (Bar and Dining),
Established and Implemented Service Standard and Procedure,
Been effective leader in promoting Teamwork to all subordinates,

• Amazon Food & Beverage Group of Restaurant
Restaurant Area Manager
Wuxi City, Jiangsu Province, PRO China
• Resort Horizon
Banquet Service Manager/Western Restaurant Manager
Sanya City, Hainan Province, PRO China
• Caylabne Bay Resort
Senior Restaurant/Bar Manager
Tarnate, Cavite, Philippines
• Hyatt Regency Saipan
Assistant Banquet Operation Manager/ Banquet Artist
CNMI Saipan T/T USA
• Aqua Resort Club
Fine Dining Supervisor/Banquet Coordinator/ House Artist
CNMI Saipan T/T USA
• Hyatt Regency Manila
Pasay City, Philippines
Started my career as Steward/Busboy/Extra Waiter in Banquet Department and then assigned in Fine Dining Outlet (HUGO’S GRILL) and trained as Caesar Salad Man.

Training and Seminar

F/B Sales and Marketing Conducted By IHA (International Hotel Association) Shanghai, China
Management Training Sheraton Oman (2006)Six Sigma Council Member Starwoods OMAN (2006)
National Hospitality Institute /F&B Service, Sultanate of Oman (2006) Phil. Seafarers Training Center, Manila, Philippines (Safety Course and Personal Safety and Social Responsibility
Management Training /Skills, Hyatt Regency Saipan USA (1995)
Spirit of Hospitality, PIC Saipan USA (1993)
Wine Training, Aqua Resort Club, Saipan USA (1991)

Awards and Commendation

Employee of the Year 1990, Aqua Resort Club Saipan (USA) Commendation Award from “Winners at Works Training/Seminar” Aqua Resort Saipan (USA)Commendation Award from “USA Department of Justice Seminar” Hyatt Regency Saipan (USA) Grand Prize Winner in Poster Making entitled “Service” Hyatt Regency Saipan (USA)

Other Skills

Artist: Sketching, planning, basic painting and caricature (Pencil Medium)
Computer Literate.
Personal Record

Date of Birth/Place:​​​​​September 27, 1968/ Manila
Height/Weight​​1.77m/80 kgs.
Citizenship/Sex:​​​​​Filipino/Male
Civil Status:​​​​​​Married / Jennie DLC Bonifacio
Dependent:​​​​​​Jaybee Rafael Bonifacio Malonzo

Educational Record

Far Eastern University, Manila
BS Hotel and Restaurant Management
VictorioMapa School of Arts, Manila
B.S Fine Arts
Torres High School, Manila
LakanDula Elementary School, Manila

References
• MackyAmores
Property Manager/Luxe Hotel CDO Philippines
Mobile no. +63 9166258301, [email protected], [email protected]
• Vince Agsaway​​​​
Resident Manager /Oakwood Suites Ortigas, Pasig City Philippines​
[email protected], [email protected] Tel No.+63 9992238452‬‬​
Mobile : (84) 90 758 1206, www.adenservices.com
• Alan Chan
Food and Beverage Director/ Parkyard Hotel Shanghai
699 Bibo Road, Zhangjiang ,Hi-Tech Park Shanghai
201203, China Shanghai, China
Mobile :+86 13611922
[email protected], [email protected]
• Noel Zaragoza
Housekeeping Training Consutant/Hospitality Career Philippines
[email protected],[email protected], Tel: + 63 9422368163
• Sibylle Wagner​​​​
Human Resources Manager South East Asia​/ADEN Services Ho Chin Minh Viet Nam
E-mail: [email protected]