Motivated and result-oriented Networking professional with detailed knowledge on
technical and management process on this eld. Currently seeking further challenge to
use proven skills in a position to develop and reach fullest potential whilst contributing
to the culture, growth and success of the organization.
– logging and processing support calls
– Installing and configuring computer hardware, software, systems, networks, printers
and scanners
– Planning and undertaking scheduled maintenance upgrades setting up accounts for
staff, ensuring that they know how to log in / solving password problems
– Talking to clients and computer users to determine the nature of any problems they
encounter responding to breakdowns
– Investigating, diagnosing and solving computer software and hardware faults
– Repairing equipment and replacing parts
– Supervising junior engineering and technical staff
– Obtaining replacement or specialist components, fixtures or fittings
– Checking computer equipment for electrical safety
– Maintaining records of software licences
– Managing stocks of equipment, consumables and other supplies
ABOUT ME
EXPERIENCE
2018 – Present – Desktop Support Engineer
Teknowledge Shared Service Pvt Ltd
– install and configure computer hardware operating systems and applications
– monitor and maintain computer systems and networks
– talk staff or clients through a series of actions, either face-to-face or over the phone, to
help set up systems or resolve issues
– troubleshoot system and network problems, diagnosing and solving hardware or
software faults, replace parts as required provide support, including procedural
documentation and relevant reports
– set up new users’ accounts and profiles and deal with password issues
– respond within agreed time limits to call-outs test and evaluate new technology and
conduct electrical safety checks on computer equipment.
2017 – 2018 – Technical Support IT Cum Admin
Doha Prince Trading WLL – Qatar
Problem Solving, Presenting Technical Information, Process Improvement,
Software Maintenance, Software Testing, Network Design and Implementation,
Load Balancing and Scalability, Vendor Relationships, Software Performance
Tuning, Network Performance Tuning,
Work Area & Responsibilities:
2016 – 2017 – IT Support
AutoTrader LLC – UAE
PASSIONS
CONTACT
[email protected]
+94 77 663 3884
+94 76 297 5195
Colombo, Sri Lanka
POWER CHARGE
Network Design
Network Troubleshoot
Hardware Troublshoot
Application Support
Desktop Support
Network Administration
User Maintenance
Graphic Designing
Network Monitoring
Domin Control
Skill set Hardware and Network:
Cisco 120-2800, Cisco Catalyst Switchers 1900,
2950, Hubs, Modems, PC Assembling,
Troubleshooting, Image Scanners/ Printers (HP,
Cannon), Notebook Troubleshooting, Structure
Cabling, Patch code, Network Points, MAC.
Skill set OS, Software and others:
CMS Server 2008/12, Firewall Juniper and
Sonic-Wall, Exchange Server, TCP/IP, DNS, DHCP,
Print Servers, MS Office Package (2007/ 10/
13/16), Adobe Suite Collection and CC (2009,
CS3. CS5, CS6)
– Network Maintenance – LAN, Troubleshooting, Configuration, Firewall Juniper,
SonicWALL (Physical Device), Small Home Office Network Designing.
– Microsoft – advanced knowledge of Microsoft Windows operating system, Advanced
knowledge of Microsoft Office Word, Excel, Outlook and products