Francis B. Yumul IT Technical Support

Network and computer hardware/software installation ang troubleshooting

Francis B. Yumul


Date of Birth:        03 December, 1979

Sex:                         Male

Marital Status:      Single

Nationality:           Filipino

Height:                   5’7”

Contact info:

Cell Phone#:           063-9323418734

[email protected]



BS in Computer Engineering

(4yrs Under Graduate)

Secondary Draftsman



CompTIA IT Operations Specialist–CIOS

Compta A+

Comptia Network+



Spot Awards:

February 8, 2018

April 7, 2017

October 24, 2016

September 30,2016

September 2, 2016


Employee of the Quarter:

January 1-March 31, 2017


Safety Initiative Award of the Year:

January 1-December 31, 2012


Safety Initiative Award of the Quarter:

January 1-March 31, 2012


Desktop Administrator                                       April 2013 – March 2018

Diego Garcia, British Indian Territory

Main responsibility is to be the first and last defense of IT Department in responding a trouble call, on or off hours. Communicate with immediate concern personnel and IT Department. Communicate with Network/Systems administrator if needed and troubleshoot/repair with IT Technical Support.

Responsible for all repairs/troubleshooting of computer and network peripherals. Determines and diagnoses problems of computer components and network connections/devices and submits procurement of all IT related equipment (i.e. computer hardware).  Prepares and maintains copy of all IT related Property Transfers Documents and Inventories. Install operating systems (Windows 98/XP/7/8/10), Windows server operator (2000, 2003, 2008, 2012 Server), software applications (MS Office 2000/2003/2007/2013/2016), and troubleshoot software/application problem. Also responsible for workstation backup. Assisting/act temporarily in absence of the Network/Systems Administrator.

Assists the Network/Systems administrator in maintaining servers and backups, within the active directory and group policy, and also in testing and deploying applications to workstation, Network and internet connection and to make sure that the data is kept secure. And also a reliever in the absence of network/systems administrator.

Assists other technician/repairman in troubleshooting/downloading data from machines (Chiller/air conditions, Batch Plant cement mixer, concreate tester, fire department’s equipment)

Maintain company IT equipment inventory, this includes the property tagging for new items, maintain property transfer’s documents, location/department/user of each equipment, storage for defective and list surveyed items.

ADP Technician

DG21 LLC, IT DEPARTMENT                                            October 2009 to April 2013

Diego Garcia, British Indian Territory

Responsible for all repair of computer hardware and peripherals. Determines and diagnoses problems of computer components and network devices and submits procurement of all IT related equipment (i.e. computer hardware).  Prepares and maintains copy of all IT related Property Transfers Documents and Inventories. Install operating systems (Windows 98/2000/XP/7 for Workstations/2000/2003 Server), software applications (MS Office 2000/2003/2007), and troubleshoot software application problem. Maintains a daily back up of all servers. And also responsible for administering and maintaining the Servers and various back-ups or member servers and assisting the Network Administrator.

Jr. ADP Technician

DG21 LLC, IT DEPARTMENT                                                  October 26, 2008 to 2009

Diego Garcia, British Indian Territory

Performed preventive and corrective maintenance of all computers equipment/peripheral.  Performs supply operations such as material requisitioning, requisition status updates, receiving and issuance.  Helps offload merchandise from transportation sources, checking total piece count against source documents.  Verifies quantities of items received; inspects condition of merchandise received; compares merchandise with procurement specifications; annotates invoice/packing list in any discrepancy.  Ensure all stocks are ready for issue; observes first in first out (FIFO) procedures in issuance.  Conduct physical inventory counts of stocks monthly and ADP Equipment semi-annual.  Performs other tasks as assigned

IT Technician (Trainee)

Dee Hwa Llong Foundation Medical center                                    Jan. 04, 2008 to Jan. 15, 2008

Angeles City, Pampanga

My task is to become an overall technician, which deals with building phone lines, cables, computer and network maintenance, troubleshooting, and repair, encoding material’s database to be use by ward and linen replacement issuance, and etc….  and securing other Company/Hospital Equipment.



Telephone Technician (Trainee)
DatelCom Corporation                                                                    December 03, 2007 to Jan. 03,2008

Samson Ville, Dau Mabalacat Pampanga

My task is to become a Phone Technician, which will be deals with phone line testing with our lineman in the field. And also a Computer Technician.



Computer Technician
DatelCom Café (DatelCom Corp.)                                                    May 29, 2007 to November 30,2007

Samson Ville, Dau Mabalacat Pampanga

To maintain the soft flow of the Cafe. Accept payment from customer, assists customers from their problem to their assign computer. Troubleshoot computers/network problems, and do daily maintenance.




TIPCO Corp.                                                        August 2003 to January 2004

Bundagul, Mabalacat, Pampanga
Segregate paper products into different divisions for recycling.



Computer Service
Self-employed                                                                          January 1999 to present

Madapdap, Mabalacat, Pampanga

As a freelancer, I was engaged in computer networking, hardware and software installation and troubleshooting and teach basic computer programs. This also allows me to do various computer jobs for students and professionals alike. (i.e. Logo/ID & other designing, etc.)



Black Eagle General Merchandise                                                     June 1999 to August 2000

and Computer Services

Pandacaqui, Mexico, Pampanga

§I was tasked to assist customer with the problems they encounter while working on other computer, doing maintenance and inventory of computer units.


§As an office staff, I was designated to do receive payments from the clients, accomplish paper works related, to maintain the operation and to coordinate with various people (customer and supplier)



System Plus College Foundation

System Plus Building, Miranda St. Angeles City, Pampanga
B.S. Computer Engineering (Under Graduate)                            1996 – 2000


Don Honorio Ventura College of Arts and Trades

Bacolor, Pampanga

Secondary (Secondary Draftsman)                                  1992 – 1996



·      4.5 years in abroad as Desktop Administrator

·      5 years in abroad as Automated Data Processing Technician

·      8 years Freelancer (Computer Services)

·      2 years Other IT & Office Staff Experience

·      Technical Support Skills:

o   Hardware / Software troubleshooting

o   Hardware / Software Installations

o   Network Installations, Troubleshooting and Maintenance

o   Systems Maintenance


Skills                                                                Years                            Proficiency

Windows OS (XP, 7, 8, 10 and other versions)        16                                 Intermediate

Computer/Network Hardware/Software                  16                                 Intermediate


Computer Hardware/Software Installation              18                                 Above Intermediate

MS Office                                                           18                                 Intermediate



Training and Seminars Attended

CISCO Certified Network               Rivan School of Technology Inc.                           July 29 – August 26, 2018

Assosicate with Comptia A+ Boot Camp Training

Comptia Network+                      Global Knowledge Management Center              July 11-15, 2016

Building Energy Monitor               Centerrra-Parsons Pacific, LLC                               October 2, 2016

Comptia A+                              Global Knowledge Management Center              September16-21, 2016

Fall Protection “At Risk Worker”  Centerra-Parsons Pacific, LLC                             May 6, 2017

Diego Garcia, BIOT

Diego Garcia Final Governing     G4S-Parsons Pacific, LLC/NAVFAC                      February 26, 2014

Standards (DGFGS) and General Environmental Awareness Training

Aviation ground Safety                           Diego Garcia, BIOT                                August 25, 2012

Personal Protective Equipment               DG21, DG-BIOT                                     April 25, 2012

Quality Management Representative      DG21, DG-BIOT                                     February 16, 2012

(Total Customer Satisfaction)

EMS Awareness  Refresher Training         DG21, DG-BIOT                                     February 12, 2011

Quality Management Representative      DG21, DG-BIOT                                     November 23, 2011

(Keep on Track)

EMS Awareness                                      DG21, DG-BIOT                                     March 8, 2010


Digital Design (IC Configuration)            Systems Plus Computer College                         October 18, 1999

Angeles City, Philippines

Oracle System Administration                Systems Plus Computer College             March 27, 1999

Angeles City, Philippines

Local Area Network                                Systems Plus Computer College             November 7, 1998

Angeles City, Philippines



Certificate of Appreciation:
Dedication and Loyal Service                  DG21LLC, Diego Garcia, BIOT                 October 27, 2008 to

March 31, 2013

Excellence                                             DG21LLC, Diego Garcia, BIOT                 December 15, 2012

Philippine Independence Day Council     Diego Garcia, BIOT                                June 12, 2012

BSVE Program Manager                          DG21LLC, Diego Garcia, BIOT                 March 31, 2013