FRITZ ANTHONY O. MERCURIO
Regent Pearl, Villa Angela Subdivision,

Bacolod City Negros Occidental 6100
09272053604; 034-703-1595
[email protected]

SUMMARY

* Fully committed to providing the highest possible standards of customer service and support.
*Works efficiently on a highly stressful environment both as a Service Advisor and Customers

Relation Officer.

*Articulate, proven English proficiency in verbal and written communication skills.
*Adaptable to shifting work schedule, assignments and accounts.
*Hard-working, willing and eager to learn.
*Works with minimum supervision and strongly observes diligence and punctuality.

*Proven interpersonal and leadership skills.

EDUCATION

Tertiary
University of St. La Salle, Bacolod City, Negros Occidental
Bachelor of Science in Computer Engineering (2003-2009)

Secondary
Trinity Christian School, Bacolod City, Negros Occidental (1999-2003)

Vocational
Automotive Servicing NCII (2011)
RTC-TALISAY(TESDA), Talisay City, Negros Occidental

WORK EXPERIENCE

Online English Teacher

April 2018- Present

Acadsoc Inc.

·         Quickly establishing rapport and adapting to student’s needs

Encourages natural conversations whenever possible by engaging the student in further questions relating to the topic.
Corrects mistakes in a kind manner to help the student continue to feel comfortable speaking.
·         Writing teacher notes to summarize the lesson and further motivate the student

Customer |Service Associate

July 28 2014- January 2018

Two |San Parq, San Antonio Park, Lacson Street Mandalagan Bacolod City

·         Effective communicator and muli-tasker

·         Adapt rapidly to changing circumstances

·         Effective goal setter especially to what is required

·         Follow rules according to companies policy and applies it at all times

·         Developed and maintained personal marketing plan to identify target markets, for sales requirements

·         Provide best customer service and maintain professionalism at all times

Financial Advisor

November 2010-2014

The Manufacturers Life Insurance Co.(Manulife), Phis. Inc., Bacolod City

* Counseled and communicated with customers on investment related topics including

retirement planning, tax planning, income management, and investment objectives.
*Sold securities to corporations, individuals, partnership, foundations or trust customers

which met their needs or purchases securities when customer objectives change or need

arises. .
*Developed and maintained personal marketing plan to identify target markets.
*Prospected new customers and further developed individual portfolio of existing customers.
*Maintained and served current customer accounts by answering questions about the

market.

Service Advisor

November 2011-2012

Grand Cars Incorporated,Chevrolet Bacolod,Araneta Avenue, Bacolod City

*Promotes strong customer satisfaction as a result of dedicated and honest service.

*Performs troubleshooting of vehicular defect/malfunction.

*Provides job and labor estimate.

*Accountable for diagnostic and managing tools.

*Performs safety and preventive maintenance inspections.

*Regularly updates and appraises customers regarding the progress of their vehicles’ repair.

*Observes open communication with company parts personnel to ensure accurate and timely

purchases of parts and tools used in repair.

*Continuously keeps in touch with customers to evaluate and check on the vehicle’s

condition post-repair.

*Meets timely deadline of work documentation for all customer-related transactions.

Proprietor/ Chief Mechanic

January 2008- October 2011
Mercury Diesel Parts and Services, Fuentes St., Iloilo City

*Monitors the performance of personnel to ensure a productive work environment.
*Cultivates strong customer relations and client loyalty as a result of dedicated customer

service.
*Performs job and labor estimates and purchases of equipment and tools.

*Diagnoses trouble, disassembles engines, and examines parts for defects and excessive wear.

*Have hands-on experience to various types of diesel engine or equipment repair as Diesel-Engine,

Automobile; Diesel-Engine, Bus; Diesel-Engine, Truck, Construction; Diesel-Mechanic, Farm;

SKILLS

*Automotive: Troubleshooting and maintenance (engine tune-up) for diesel and gasoline

engine and vehicle components
*Operates and use automotive tools and equipment: Dwell Tester, Compression Tester,

Timing Light, Vehicle Lifter, diagnostic tools and etc.
*Driving: with professional driver’s license.

*Certified First-Aid provider.
*Showed adeptness in Circuit construction and analysis, basic electronic test and

measurement instrumentation
* Knowledgeable in Operating Systems such as Windows OS, MS-DOS
*Demonstrated competency in Windows applications and keyboarding proficiency
*Literate on industry computer programs including Microsoft Office
*Have used programming languages like Java, HTML, XHTML, C++

SEMINARS & TRAINING ATTENDED

Basic Life Support and First-Aid Training (Adult, Child and Infant Artificial Respiration and

Cardio-Pulmonary Resuscitation), Lifeline International Health Institute, Bacolod

City, July 5-30 2010

Fix Right First Time & Customer Satisfaction, General Motors, Bacolod City, March 6, 2012

What’s In Your Greeting; An Overview to Customer Relations, General Motors, Bacolod City,

February 16, 2012

Multiple Diagnostic Interface (MDI) Familiarization,General Motors, Bacolod City,

May 27, 2012

Tech 2 Familiarization, General Motors, Bacolod City, May 28, 2012

PERSONAL DATA
Birth Date : July 7, 1986
Civil Status : Married
Place of Birth : Bacolod City, Negros Occidental
Language : English, Filipino, Mandarin, Basic French
Height : 5’7”
Religion : Christian

REFERENCES

Mark |Anthony Marquez                 Gina Mercurio                    GerwinBalunton

Supervisor,Convergys Bacolod.       Unit Manager,Manulife     Service Advisor, Chevrolet Manila

09194595797                                      09995856393                      09175304431