GABRIEL A. FLORES

H. Abellana St., Purok I, Cubacub,

Mandaue City, 6014

Mobile No.: +639333639501

E-mail Add.: [email protected]

Linkedin Profile: linkedin.com/in/gabriel-flores-187977135

OBJECTIVE

To share and make full use of my capabilities holistically for betterment of a company, and in a process, improving myself as well.

Educational Background:
College

2005-2009       Bachelor of Science in Civil Engineering

College Level

University of San Carlos – Technological Center

Talamban, Cebu City, 6000

Secondary

2000-2004      San Isidro Parish School

Talamban, Cebu City, 6000

Languages:

English, Filipino

Work Experience:

August 2014 – Present      Hospitality Group – Software

Specialist (NCR Aloha POS/Cash Register) and

CMC (Command Center Console) Client Support

NCR Cebu Development Center Cebu

7th fl e-bloc I.T Park, Lahug,

Cebu City, Philippines

Description:               -Address/Resolve/Program/Implement NCR Aloha POS/Cash Register software to United States and North America and

other United States offshore client.

-Troubleshoot POS/Cash Register hardware components, Pinpads, Ipads, Orderman, Credit Card Readers, Networking,

Cabling, Switches, and Routers.

-Address/Resolve/Implement/Deploy Command Center Console Remote access tool software to United States, North America,

EU and Asia clients and other NCR third party affiliated vendors/clients.

March 2013–June 2014       DELL Computers Technical/Technician User Support

Stream International Global Services Phils., Inc.

I.T. Park, Lahug, Cebu City, Philippines

Description:               -User Support for Dell Computers Latitude and Optiplex systems.

-Handles issues dealing with Hardware component failures as well as software.

-Basic Networking, Firewall and WiFi

Special Training:

–   Dell Computers Training

–   Attended: March 2013

–   Total Hours: 56

November 2009-Feb 2013     Technical User Support

(Tier 3/Managerial/Retention Team)

Qualfon Phils., Inc.

I.T. Park, Lahug, Cebu City, Philippines

Description:               -User support for Qualfon manage phone services and phone product. E.g. Straighttalk.

-Tier 3 Retention Team. Handles escalated calls from Supervisory group.

Certification/Achievement:

–   Philippines Government Civil Service Passer (Sub-Professional)

–   Exam Taken: March 12, 2017

–   Taken at: Abellana School Cebu City, Cebu Philippines

Skills:

–   Adobe photoshop, Windows Movie maker, Web design, Photo and movie editing, Microsoft Windows

–   (Word, Excel, Power point, Media Player), Social network (facebook, twitter…)

–   Knowledgeable with NCR ALOHA POS (Point of sale/Cash register)

–   Basic and Advance knowledge with Computer Hardware and Software repairs

–   Basic knowledge with LAN/IP/TCP and networking.

–   Knows how to manage time.

–   Great Personal Relations skill

–   Laser Focus in resolving issues

–   Keen to details

–   Quick to adapt

Personal Data:

Date of Birth: September 09, 1987

Age          : 30 yrs. old

Citizenship : Filipino

Sex          : Male

Status       : Married

Height       : 5’8’’

Weight       : 135 lbs.

Character References:

Mr. Vincent Ticaro

Team Lead Hosted CMC

Software Specialist

NCR Cebu Development Center, Cebu City

+639759248255

Atty. Hazel D. Espina

Registry of Deeds-Cebu City, Cebu

+63(032) 253-4450

Mr. Francisco Nacario

Registry of Deeds-Danao City, Cebu

+639334863875