Gary Albert

GARY ALBERT

Address: Unit H, 48 Don Miguel Road, El Socorro, San Juan, Trinidad, W.I.

Mobile: 1-868-797-2125

CAREER OBJECTIVES

My goal is to continuously grow and provide a professional service throughout my career by contributing strategically and tactically to an organization’s mission and vision and seeking ways to explore methods of cost savings on budgetary expenditure.

TERTIARY EDUCATION

London Metropolitan University September 2004 – December 2008

BSc. Computer Information Systems

WORK EXPERIENCE

IT Manager / Network Administrator January 2015 – Present

JSL International (Trinidad) Limited, Port of Spain, Trinidad

Responsibilities:-

O USA (Houston, Texas)
O Trinidad (Port of Spain, La Brea and Chaguaramas offices)
O Venezuela
O Suriname
O Guyana
O Grenada
O Mexico
O Barbados
O Columbia
O French Guiana.

 Planned and designed the upgrade of the network infrastructure, software and hardware for the following company locations. This increased network speed and reliability by 95%:

 Successfully negotiated with vendors and secured 50% cost savings for the procurement and selection of budgetary ICT expenditure.

 Successfully coordinated and supported the installation of client I.T infrastructure and communications network which resulted to 100% client satisfaction.

 Coordinated and facilitated the computer online training lab to meet client requests which resulted to 100% increase in manpower training requirements.

 Coordinated and Managed the S.A.P infrastructure successful implementation for access at all locations.

 Implemented the successful installation of marine-based radio equipment at three (3) off- shore rigs for inter and onshore base communication.

 Successful 3 day completion for network infrastructure installation at warehouse/offices.

 100% client satisfaction with coordination of client VOIP gateway activation provided by ISP.

 Successful 3 day implementation of user and data migration from local to domain user profiles onto Domain Controller.

 Effective and efficient implementation of Vidyo conferencing for management and staff implementation resulting to 45% cost savings on mobile communication expenditure.

 Configured VPN user accounts to connect to the domain controller, based on management’s requests which increased the level of security by 30% for remote users. Maintain and manage records of IT assets inventory.

IT Specialist / Channel Specialist / Project Officer June 2010 – January 2015

The National Information and Communication Technology Company Limited (iGovTT),

Port of Spain, Trinidad

Responsibilities:-

 Assessed and procured mobile tablet computers for the executive management to enhance mobile communication.

 Upgraded the network, software and hardware infrastructure at the head office and ttconnect service centers throughout Trinidad and Tobago to increase network speed and reliability.

 Patch Management implementation to maintain and decrease security loopholes by 99.9%.

 Successfully coordinated and implemented the VOIP project to link the Government Ministries and State Enterprises which resulted to a decrease in telecommunication expenditure.

 Implementation of Manage Engine Service Desk (ITSM application) that provided the IT department with IT requests service desk to manage and respond to requests in a responsive manner. This resulted to an increase in technical coordination, resolution with users and access to real-time reporting and management of IT assets.

 Supported and supervised the IT Help Desk and Tier 1 support staff to coordinate the rotation of site visits to maintain offsite infrastructure.

 Analyzed and made recommendations for new and existing locations, enhanced user- friendliness, promotion and awareness of the Kiosks and ttconnect Express buses to acquire and offer Government services to citizenry at prime and remote locations.

 Worked with stakeholders to update and manage all channels, which ensured smooth transitioning of upgrades for minimal user disruption to the population.

 Ensured updated information on all Government sites were reflected on the Kiosk and Portal for the resourceful delivery of information and service.

 Coordinated and managed the operations of the assigned channels – Kiosks, Portal and Mobile Portal for the delivery of Government services and information.

 Developed and revised operational budget for the ttconnect Kiosks.

Information Technology Specialist December 2008 – May 2010

National Secretariat for the Fifth Summit of the Americas and the Commonwealth Heads of Government Meeting 2009 – Office of the Prime Minister, Port of Spain, Trinidad

Responsibilities:-

 Fostered a positive relationship throughout the management of the IT support team

 Proactively planned, coordinated and managed the activities of the Information and Communication Technology department

 Developed and executed appropriate financial budgets and operational plans

 Developed, effected and maintained the information security policies and plans to ensure the confidentiality and integrity of all resources and services

 Successful negotiation and procurement of computer hardware / software which included 20% cost savings on ICT budgetary expenditure.

 Developed general procedures, guidelines and protocols for the development of effective hardware and software solutions.

 Planned, scheduled and reviewed the work of consultants and vendors

 Maintained records and inventory of hardware and software

 Implemented appropriate technologies (software, hardware and communications) to ensure that the Secretariat’s strategic objectives were achieved

System Support Analyst December 2006 – November 2008

Connect Ltd. (a PBX and Networking Company), Barataria, Trinidad

Responsibilities: –

 Worked with the Marketing Manager and successfully closed on client VOIP contracts. This resulted to 25% increase in business income per quarter.

 Coordinated with NetLinks (a networking and fibre optic cabling company) and other contractors to positively resolve customer issues and also provide pre-emptive solutions to prospective clients.

 Scheduled and conducted training and meetings with all stakeholders to discuss customer satisfaction and improve customer service.

 Followed-up on issues for all customers using the AltiGen PBX system, TalkSwitch PBX system and Trysis PBX call accounting software which resulted to an increase of 80% customer satisfaction.

 Researched technical expertise, attended training seminars, workshops and reviewed published relevant technical literature.

SKILLS & TRAINING

SAP Business One System Administration
Internet Security (2006)
Microsoft Office 365
Business Management (2006)
Windows Server 2012 Active Directory Domain Services (2014)
Google Apps for Business
Windows Server 2012 Failover Clustering (2014)
Business Communication (2004)
21 Days to Build a Successful Online Business (2014)
Business Organization (2004)
Microsoft System Center 2012 Configuration Manager (2013)
Computer Technology (2004)
Photography Training Certification (2013)
System Development (2004)
Microsoft Hyper V Server (2012)
A+ (Technical Support) (2004)
AltiGen PBX Training (2006)
Website Development (2004)
Business Systems Analysis (2006)
E-Commerce (2004)
Database Design and Development (2006)
Networking (2004)
Enterprise Networking (2006)
A+ Certified Technician (2002)
Managing Business Projects (2006)

Internet Systems Administration (2006)
AutoCAD (Basic & Advanced) (2000)

REFERENCES

Ms. Wendy Sealy

Knowledge and Information Management Consultant
Major Peter Ganesh

Programme Management Officer
54 Ana Street

Woodbrook

Trinidad and Tobago, W.I

Tel: 1(868) 492-8382
Trinidad and Tobago Defence Force

Airways Road, Chaguaramas

Trinidad and Tobago, W.I

Tel: 1(868) 634-4554 or 4463
Mr. Peter Albert

Founder / CEO

MASER Limited

115 Tragarete Road

Woodbrook

Trinidad and Tobago, W.I

Tel: 1(868) 682-8643

Gary Albert Network Administrator