Improved customer service ratings through
Recruited and trained 3 new members of the guest service team.
Greeted and welcomed all hotel guests with a smile.
Escorted guests to their assigned rooms, including transporting their luggage.
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Developed departmental objectives, work schedules, budgets and policies.
Updated team members about changes in hotel products, services, pricing and policies.

• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.