Mr. Gelbert N. Sotelo

Address: 78 Moh Guan Terrace, Tiong Bahru. Singapore

Mobile No.: +65 8200 9743

Email: [email protected]

Profile

I am a motivated professional with almost four years of customer service experience in the Food and Beverage industry. I have vast knowledge of the F&B industry because my experience is mainly focused on providing exceptional customer service to foreign clients. I am hardworking and honest. I enjoy a variety of tasks and take pride in everything that I do in my work.

Key Skills

Customer Service: Skilled in essential voice and non-voice job functions — anticipating needs and empathizing with diverse customers. Speak clearly, quickly identify and resolve problems, listen and respond to requests, and follow up to assure complete satisfaction.

Work Experience

October, 2

April, 2016          The Social – Restaurant and Bar

To October, 2018 Waiter

JOB DESCRIPTION

Assist in taking customers’ orders, bills and take outs
Ensure that the customers needs are met
Provide good customer service
Bust tables

June, 2015          Healy Mac’s Irish Pub

To March, 2016 Waiter

JOB DESCRIPTION

Provide good customer service
Assist customers when taking orders and bill out
Bust tables
Ensure that customers’ needs are met

February, 2015          Fahrenheit 600 – Restaurant

To May, 2015   Waiter and Bartender

JOB DESCRIPTION

Man the bar when the bartender is not around
Take customers’ orders
Ensure that the quality of food serve is great
Provide good customer service

EDUCATION
2003 – 2007

Misamis Oriental General Comprehensive High School

graduate

TRAININGS ATTENDED

May, 2016

GABPS Academy Professional Training

GABsolutions Prefessional

June, 2016

HORECA School of Excellence

Training for Wait Staff