GEORGE OTIENO OWINO
Mobile Phone: 0718 178 457
Email: [email protected]

Profile Summary

A highly motivated, innovative and reliable ICT professional with +3 year experience in a sensitive and corporate environment.
Analytical problem solver with user support certification.
Undergraduate studying Computer Science with emphasis on computer systems and security architecture.
Strong exposure to windows server 2008/2012, Win 7,8,10 and Microsoft office 2010/2013/2015.
Working understanding of remote connectivity software Cisco VPN, Cisco switches routers and TCP/IP networking.
Outgoing detail oriented and proficient at building and maintaining professional relationships.

Accomplishments

Worked cross-functionally with other IT departments, customers facing business issues, facilities and external vendors to complete project deliverables.
Strengthened persuasive communications and consultative data compilation hence maintaining an efficient filing system; that generated business through follow up.
Corroborates and build relationships with business partners to align IT operations for the business objectives.

Key Competencies and Skills
Good interpersonal and communication skills.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to work independently and perform in a collaborative team based environment.
Meticulous attention to detail.
Proficient with 10 key.
Ability to identify and investigate problems, trends and determine what options exist to resolve issues.
Excellent customer skills with ability to interface at all levels of the organization.
Ability to effectively present information and respond to questions from a group of managers, clients, customers and general public.
Data archiving.

Educational Background

University of the People
BSc Computer Science (Ongoing since 2017)

Institute of Advanced Technology (I.A.T)
User Support Professional Certificate (2014)
Distinction
ICDL (2013)

Allidina Visram High School
Kenya Certificate of Secondary Education (2008)
C Plain

Employment History

IT Station Support Technician
Comp Sols (K) Limited
December 2014 to Date

Duties:
Configure, install, monitor and maintain IT users desktop software and hardware.
Provide consultation to IT users for all aspects of end user computing and desktop based LAN system software.
Assist with network connectivity/cabling and networking hardware such as routers and switches.
Responded to customer supports issues escalated from the Helpdesk and mobile workforce.
Receive data from hard disk drives and perform data migration.
Document customer interactions in incident management systems software.
Perform preventive maintenance works with vendors and partners as necessary to improve services.

Achievements:
Worked with vendors and site authorities to execute predetermined cable plans; ensuring adherence to IT standards for placement, labeling, termination and location.
Enhanced organization reputation by accepting ownership for accomplishing both new and different requests.

Data Entry Operator
International Youth Fellowship, Mombasa
September 2012 November 2014

Duties:
Confidentially handled legal documents and students information.
Located and corrected data entry errors and reported to supervisor.
Input hand written students details and counter check registration into the system.

Supported additional functions in administrative transactions and receptions areas as needed.
Gathered statistical information about clients and purchases, and created reports for the firm.
HR administrations such as verifying leave management procedures and maintenance of staff records.

Achievements:
Capitalized on issue-resolution targets that achieved client satisfaction scores; witnessing low number of delays in service hence meet set target.
Strengthened persuasive communications and consultative data compilation hence maintaining an efficient filing system.

Help Desk Processing Clerk
Alma Cyber Café
June 2010 July 2012

Duties:
Updated records for customers on daily basis.
Re-entered data in verification format to detect errors.
Logged payments and refunds into the system.
Maintain supplies by checking stocks determining inventory capacity electronically.
Organized and worked with detail on all assigned projects.

Achievements:
Improved delivery of reports and documentation regularly and timely.
Monitored and ensured timely repair of equipments and completion of database backups thus adding value to job accomplishments.

Clerk Intern
International Youth Fellowship, Mombasa
Jan 2009 to April 2010

Duties:
Analyzed data for errors.
Accurately entered information into various computer programs.
Organizing files and collecting data to be entered into the computer.
Reporting problems with data.
Stored completed documents in appropriate locations.

Achievements:
Documented troubleshooting activities and prepared technical logs that consistently helped meet high service standards.
Leveraged strengths in persuasive communications and consultative data compilation hence maintaining an efficient filing system.

Referees

BERNARD NJAU
DIRECTOR
I.Y.F MOMBASA
+254 726 460 513

PIUS OPANGA
MANAGER
ST. JOHNS AMBULANCE COAST REGION
+254 722 956 803

FRANK KALAMA
BUSINESS DEVELOPMENT MANAGER
COMP SOLS LTD
+254 721 230 585