George Morrison
Remote
[email protected]
847 4543171
Customer Service Representative/Product Support
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and
analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via live chat or tickets
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customers to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with the customer service manager to ensure proper customer service is being delivered
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media
Product Auditor Online
• Rechecking the works of Reviewers making sure assign product is matched the browsing page
Market Research
• Interviewed clients via market research surveys to identify product issues and customer needs
• Assist management in measuring the effectiveness of marketing programs with periodic market
surveys and weekly reports.
• Data collecting/ Internet Research
• Research for projects as needed using the internet
Authorized to work in the US for any employer
Work Experience
Marketing Assistant
Dominick’s Finer Foods, Des Plaines, IL
Validity Research
Field Interviewer
Toronto, ON
Amazon
The Truth About Cancer
• Outbound calls to clients and conduct interviews.
Education
Associate in Liberal Art Accounting
Oakton Community College – Des Plaines, IL
2017
Certificate in Power Technology
Danville Area Community College
2008
Certificate in Custodial Maintenance
Danville Area Community College
Additional Information
• Experience with Microsoft software, Google docs, accounting software, online-based software and
computer operating system such as Windows
• Experience using Facebook, Instagram, Twitter and other social media platforms to interact with
potential customers
• Ability to work self-directed and independently from home on company projects meeting project
meeting project deadline
• Business phone etiquette, setting appointments, email communication and schedule management
skills
• Attention to detail in planning and scheduling projects and communication with others
• Excellent writing skills with a clear communication style ideal for working with others via email or chat
• Discipline to work independently, meet deadlines and complete projects without oversight