With more than three years experience in the aviation industry as a customer service agent and team lead agent. One who is only focused on improvements through challenging own skills and ability with the help of a world class airline.

PERSONAL INFORMATION

Civil Status : Single
Birth : November 19, 1994
Weight : 113lbs.
Height : 5 feet and 3 inches

SKILLS AND TRAITS

Computer literate (Microsoft Office Word, Excel, Powerpoint)
Knowledge on Amadeus ALTEA
Good Communication and interpersonal skills
Flexible and adaptable in changes
Ability to work under extreme work pressure and heavy work load
Reliable and driven, with strong time management

EDUCATIONAL BACKGROUND

2011 – 2015 Bachelor of Science in Travel Management
Our Lady of Fatima University
#1 Ezperenza St., Hilltop Mansion Lagro Quezon City
2007-2011 Novaliches High School
Lakandula Street, T.S. Cruz Subdivision,
Novaliches, Quezon City
2001-2007 Damong Maliit Elementary School
18 Trinidad Ave, Novaliches, Quezon City

WORK EXPERIENCE

MAY 2016-PRESENT
THAI AIRWAYS INTERNATIONAL
NAIA Terminal 1
Customer Service Agent
Provides proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers.

Lounge Agent
Answers query and offer information covering their flights.
Ensure the passengers are comfortable while waiting for their respective flights.
Responsible to deliver a memorable service to guest passengers, including food and beverage service operations.
Greet and register guests and making sure the frequent flyers cards are credited to their flights.

AUGUST 2015-APRIL 2016
CATHAY PACIFIC AIRWAYS
NAIA Terminal 3
Customer Service Agent
Provides assistance and related customer services at the counter, gate and baggage areas. Duties include servicing customers by performing meet and greet, check-in, aircraft boarding and deplaning, ticketing, public announcements, providing connecting flight information and handling of unruly, upset, or angry passengers.