Ms. Gerlene Catapang

Mobile:  +971 52 429 34 15
Email: [email protected]


Can Join immediately

A highly motivated and personable Front Desk Supervisor seeking a position within a company that handles top quality hospitality services


Work Experience:


Currently: Al Shams Plaza Hotel Apartment – Dubai – UAE      September ‘2016 – up to present

Front Office Manager



Traveller’s Hotel Apartment- UAE                                                 August ‘2015 to February2016

Front Office Supervisor
Joined Traveller’s Hotel Apartment to optimize existing operations and implement winning solutions to improve existing business processes of leading group of companies in operations with over 4 business verticals with over 250+ Staff.



Preparing all bills and petty cash accordingly and staff salary sheet.
Preparing for all supplier payments and checking the balance sheet payments.
Expedited problems received for unrecognized payments and Invoice bills.
Traveller’s Choice Travel and Tours – UAE                                  November ‘2014 to August ‘2015

Contracting Executive
Joined Traveller’s Travel and Tours to optimize existing operations and implement winning solutions to improve existing business processes of leading group of companies in operations with over 4 business verticals with over 250+ Staff.



Assisting he visa application and issuing air tickets
Attending and be a company representative for tour groups
Bringing and doing Philippine market Inbound & Outbound Dubai Packages
Requesting a contracted rates for every hotel
Assisting and make a quotation for tour itinerary package
Arranging the contract for inbound and outbound package tours to other business partner
Assisting and providing Oman Buraimi Visa for all Filipino exits.
Al Shams Plaza Hotel Apartment – Dubai – UAE                         September ‘2010 – January 2012


Secretary cum Front Desk Receptionist

Joined Al-Shams Plaza Hotel apartment, having 70 Rooms with 7 floors, as a receptionist, CID and DTCM in charge, General Manager Secretary.



Assisted the Office Manager in providing customer support to walk-ins.
Booked appointments made via email and over the telephone.
Provided utmost support and friendly customer service.
Assigned and instructed guest service agents in details of work.
Observed performances and encouraged improvements of staff.
Provided accurate data to clientele.
Answered incoming calls and responded to guest’s requests.
Promoted and advertised the hotel and brand-specific marketing programs.
Expedited problems received for unrecognized payments and credit cards
Handled processing and recording of payments made for room rentals and banquets.
Coordinated with specific departments in the resolution of problems that arise concerning guests calls and failure to comply to requests.
Followed up and conformed to guest regarding satisfaction with guest-related issues.
Performed and processed all guest check-ins by conforming reservations, assigning rooms, and issuing room keys.
Al Hayat Hotel Apartment – Sharjah – UAE                                 April ‘2017 – August ‘2010

Secretary cum Receptionist

Promoted to be Secretary cum Account Assistant, for Al Hayat Hotel apartment in Sharjah, due to my efficient work, performance and experience on Front desk as Receptionist.



Responsible for checking the airway bill and proper filing of documents.
Assisting seniors in data entry, filing documents and preparation of statements.
Responsible for all incoming calls and direct them to proper department.
Deals with customer inquiry and complaint.
Take and relay messages to all guests.
Attending telephone calls, inquiries.
Placing orders to suppliers for materials needed in the production.
Prepare quotations, job order requests, LPO’s.
Preparing invoices.
Updating data base related to the time sheet, employee’s benefits and overtime.
Responsible for the purchasing of the office supplies.
Procter and Gamble Philippines Inc. – Philippines                       May ‘2003 – April ‘2007

(Batangas branch area)

Sales Coordinator


Joined Procter and gamble inc. in batangas branch area, Manila as Sales Coordinator.



Assisting Marketing Manager in coordinating various integrated communication and marketing activities.
Interfacing with counterparts and building up relationships with them at marketing suppliers.
Coordinating in production of a wide range of marketing communications.
Developing and maintaining sales proposals and collateral, desktop publishing, rate cards, newsletters, brochures, and many other materials related to marketing.
Supervising the production or implementation of marketing materials.
Executing a wide variety of details that involve direct mail, email broadcast campaigns, outbound calls, marketing trade shows and events, public relations, customer communications, media advertisements, promotions, and other marketing plans.
Tracking campaigns, preparing performance analysis reports of post campaign and making recommendations to concurrent programs for corrective modifications.
Maintaining communication open lines with all organizations and providing prompt answers to requests in order to determine how to convey concise, clear, and timely selective information.



Academic & Professional Qualification:
PSA-PASENGER SERVICE AGENT                                                                                                           2013
Short Management course –PSA UK online exam passed grade-91%.

Bachelor’s Degree- Business Administration Major in Management                                  1999-2003
Batangas State University
High School Diploma Intermediate                                                                                                              1998-1999

Masagitsit National High School, Batangas, Philippines.


Skill Set:

Ability to establish and maintain effective working relationships

Proficiency in using MS Office applications, web-based applications, and windows

Excellent communication skills, pleasing personality

High level of customer service skills, flexible, and highly organized

Packages: MS Visio, MS Project, MS Office 2007/ 2010/2013

Operating Systems: Windows XP/7/8/10



Traveling, learning Languages, History and business case studies, contribution to open-Source community.


Personal Data:


Father’s Name:   Santuyo                                                                 Date of Birth:       July 9, 1982

Passport No. #:    P0841494A                                                          Nationality:          Filipino

Visa Status:          Employment Visa                                                               Marital Status:    Married


Expecting  salary Range : AED8,500 with housing and transportation allowance




Mr. Muhammad Ali Niaz       General Manager                               Traveller’s Hotel Apartment

Mr. Muhamad Tariq               Managing Director                            Traveller’s Choice Travel and Tourism

Mr.Yassir Hussain                   Operation Manager                           Al-shams Hotel Furnished Apartment

Mr. Abdo Hassan Kredi           Sales Executive                                   Al-Hayat Hotel Furnished Apartment

Mr. Ahmad Numan Sabeq      General Manager                               Al-Hayat Hotel Furnished  Apartment

































Dear Sir/Madam,


If your organization is seeking and experienced Hotel Professional, Front Office Receptionist Customer

Service Agent, Knowledge for Passenger Service Agent. I would appreciate the opportunity to discuss

your needs and objectives with you. The accomplishments noted within the accompanying resume will

Illustrate the value and vision that I can bring to your company.


I am under graduate of Business Administration with major in Management from

Batangas  State University, Batangas City-Philippines. I have more than  4 years  experience sales coordinator, and  experience in customer service in Philippines 5 and 7 years experience in hotel industry as front office Receptionist  and Front office Manager  and 2 years experience in travel agency as contracting executive. I have trained also in ITI Institute in Al Karama UAE as a Passenger Service Agent and I want to apply my skill and knowledge as I learn from my course as PSA and my experience in hospitality line . I’m a fast Learner and willing to train and learn more to expand my knowledge and experience.


I posses a deep Understanding of how to deal with customer & staff to get tasks completed in time and budget. In review of your company’s objective and possible openings, I believe that my experience is in perfect Line with your current needs. If your firm is looking for a dependable, results-oriented professional with Solid information track. With your organization, I would bring a focus on quality and ease to your Operations.



Thank you for consideration.