Geronimo S. Aguinaldo Customer Service Baggage Agent

articulate in both oral and written communicationEmailfast learner and easily adjust to situationinternet explorerproficient with MS Office application

I’ve been working in the customer service industry for almost 14 years, and most of my experience deals with customer inquiries and complaints.   I truly enjoy working with the people with the business as well as the challenges in my current job as a Baggage Service Agent dealing mostly with delayed baggage. I believe that my current position has many demands and I have met these with great success.


June 1995 to March 1999 Bachelor of Science major in Business Management and Entrepreneurship at San Beda College


February 1, 2011 to Present Baggage Service Agent at Qatar Airways

Assist arriving passengers with their mishandled baggage, issue report, trace and return to the rightful owner to achieve customer satisfaction.