Objective:

To obtain an interesting and challenging career with an organization that will provide personal and professional growth and development.

Work Experience:

Feb 1, 2011 – Present            Baggage Services Agent

Qatar Airways

Doha International Airport Doha, Qatar

·   Assist Qatar Airways arriving passengers with their mishandled baggage, issue reports, trace and return the missing baggage to its rightful owner to achieve customer satisfaction.

·   Trace baggage using World Tracer System by sending follow up telexes to concern stations.  Update passengers with the status of their mishandled bags.

Nov 26, 2006 – Jan 31, 2011  Customer Service Baggage Agent

Qatar Aviation Services

Doha International Airport Doha, Qatar

·   Attend to all arriving passengers with their mishandled baggage, issue reports, trace and return the missing baggage to its rightful owner to achieve customer satisfaction.

·   Respond to queries from passengers about their mishandled bags while dealing with them face to face and on telephone.

Oct 1, 2004 – Nov 21, 2006    Customer Service Representative

Globe Ground PAGS-Manila

3/F, PAIR-PAGS Center, Ninoy Aquino International Airport (NAIA),

NAIA Avenue, Pasay City, Philippines

·   Assigned at Cathay Pacific Airways assisting arriving passengers with their delayed baggage, issue reports, trace and return the missing baggage to its rightful owner.

·   Greet and welcome passengers and offer special attention to VIPs, CIPs, UMs, YPs, disabled passengers and families.

·   Resolve issues such as misconnection, cancelled bookings and improper documentation.

Educational Background:

June 1995-March 1999           Bachelor of Science in Commerce

Major in Business Management and Entrepreneurship

San Beda College

Mendiola Street, San Miguel, Manila Philippines

Seminars / Trainings Attended:

Mar 16, 2017                              Aviation Security Awareness Recurrent eRelease 2017 Online Course

Qatar Airways Doha, Qatar

Mar 09, 2017                              Oneworld Refresher Course Online Course

Qatar Airways Doha, Qatar

Mar 02, 2017                              Basic World Tracer – Elearning Online Course

Qatar Airways Doha, Qatar

Dec 05, 2016                               Emergency & Humanitarian Response Training Online Course

Qatar Airways Doha, Qatar

Sept 20, 2015                             Safety Management System ( Office Staff ) Online Course

Qatar Airways  Doha, Qatar

Sept 19, 2015                             Handling Bomb Threat Calls Online Course

Qatar Airways Doha, Qatar

Mar 30, 2016                              Haqiba Online Course

Qatar Airways Doha, Qatar

Aug 3, 2015                                 Dangerous Goods Category 9 Course

By Ms. Zhen Zhen

Qatar Airways Training Center, Doha, Qatar

Extra-Curricular Activities / Affiliations:

2007-Present                     Qatar Airways Emergency Special Assistant          Member

2001-2003                            British Council                                                                   Member

1995-1999                            Management Society of San Beda College             Member

1998-1999                            Likhang Sining of San Beda College                           Production Staff

Awards / Citations / Recognitions:

February 1999                    1st Place, Mime Fest (Sponsored by Dulaang Bedista)

March 1998                         9th Place, Management 9 Feasibility Study

Computer Background:

Ø Proficient with Worldwide Baggage Tracing System

Ø Hands-on experience with personal computers (desktop & laptop), Microsoft Windows XP, MS Office (Word, Excel, PowerPoint, Outlook), Internet Explorer, Email

Special Skills & Abilities:

Ø Strong leadership, inter-personal and group management skills.

Ø Well-motivated and enjoys motivating other people.

Ø Fast learner and hard-working.

Ø Easily adjusts to situation, very flexible and dependable.

Ø Articulate in both oral and written communication.

References:

Furnish upon request

I hereby certify the above information is true and correct to the best of my knowledge.

Geronimo S. Aguinaldo