Gerry Mason

13, Alston Close, North Shields, Tyne & Wear.  NE29 8BQ

0191 2576127 • 07490 397805 • [email protected]

Personal Statement
A highly motivated Health & Safety Advisor with 9 years’ experience, very organised and able to manage time effectively. I now have a very good insight into the Health & Safety requirements of holiday accommodation from all over the world; including long and short haul destinations and also including winter ski destinations.  I am able to communicate effectively and pride myself on my ability to work well under pressure, on my own initiative or as part of a team. I am flexible and willing to be based overseas from and within multiple locations, with the ability to undertake extensive overseas travel.

Key Skills

Excellent negotiation skills and experience dealing with large hotel chains and small independently run properties.
Excellent planning and organisation skills.
Adaptable to changes within working environments.
Experienced at working to deadlines.
Positive ‘can do’ attitude when under pressure
Experienced with Microsoft Office, Excel and PowerPoint
Employment History

Overseas Health & Safety Advisor, TUI Group

April 2007 – Present

Responsibilities

To plan, arrange and undertake physical inspections of third party suppliers (accommodation, transport and excursion) according to pre-defined criteria and standards.
These inspections would mainly include fire, hygiene, pool, gas, balcony, general safety checklists.
Maintaining up to date records relating to the status of properties within the geographical area of responsibility.
Liaise with suppliers and ensure target dates are met and remedial work is completed in accordance with recommendations.
Ensure any areas of high risk are escalated to senior management as appropriate, responsible for ongoing monitoring and ensuring hoteliers comply with any restrictions imposed.
Investigate illness, incidents and accidents to ensure issues are addressed and to prevent re occurrence.
Responsible for managing my own personal/business expenditure and assisting in the development of new starters to the department.

Overseas Holiday Advisor, Thomas Cook Plc

April 2000 – March 2007

Responsibilities

Meet and greet guests on arrival at the airport, then escorting the coach to their various hotels.
Organising and hosting welcome meetings for all new arrivals, sometimes for over 100 people.
Responsible for selling resort excursions and additional services, such as car hire.
Establishing and maintaining relationships with accommodation owners, agents, coach companies etc.
Inspecting hotel safety and cleanliness.
Organising and leading excursions and entertainment.
Handling complaints and resolving problems as they arise.
Provide outstanding customer service to clients throughout the duration of their stay, with the aim of increasing Customer Service Questionnaire (CSQ) scores.
Maintaining in-depth knowledge of the resort and the local areas in order to answer client questions.
Keeping basic accounts and records and writing reports.
Education

John Spence High School – North Shields – Tyne & Wear

Sept 1973 – Sept 1978

O-levels:

Biology
Mathematics
Combined Science
History
Music
English

Relevant Qualifications

Coach Safety – Nov 2015
Health & Safety In The Workplace – Aug 2015
Negotiation training – Aug 2015
Risk Assessment Principles & Practice Level 3 (Merit) – Nov 2014
Advanced Fire Safety No 1-13 – April 2013
CIEH Level 3, Supervising Food safety in Catering – (Merit) – April 2013
CIEH Level 3 in HACCP Catering – April 2010
IGI Illness Management Course – April 2010
Travelife Sustainability Auditing – April 2008
CIEH Level 2, Food safety in Catering – April 2008
Level 3 in Risk Assessment Principles & Practice – April 2008
Gas Legislation, Combustion, Appliance, Flues and Ventilation – April 2008
References

References are available upon request.