Gilbert G. Mercullo
[email protected]
761 Lot 11, Block 5, Teachers village,
Lupang Pari, San Miguel, Pasig City, Philippines.
Mobile no. +63 9164249178, +6326500596

Position Qualified: Business Development Marketing/Sales, Forex Trading, Remittance & Accounts executive, Customer service team leader, Banking, Administrative officer, Sales Coordinator, Marketing & Sales operations, others & as may be qualified.

Professional Experiences:
TEAM SOURCES ALKOASIA COMPANY Unit 3B, 136 Bldg., Katipunan Avenue, Saint Ignatius, Quezon City, Philippines Tel. no. (02) 5012209
October 2016 to Current
Business Development Executive Job Summary: Assist and excute Business development plans, coordination, and implement achievable
marketing scheme consistent with the firm’s objectives, & improve further attainable plans to maximise business growth.
 Develop and execute the firm’s marketing plan, and assign responsibilities, deadlines, and budgets.
 Develops and manages strong relationships with Clients, and Marketing professionals.
 Establish clear marketing objectives and measure ROI of ongoing marketing initiatives, and implement strategies used to identify lead
generation opportunities.
 Seek out and develop relationship-marketing opportunities, including industry associations, and Report on key performance metrics for
marketing programs.
 Cultivate relationships with the firm’s management and department personnel and effectively communicate the marketing function to these
groups.

LuLu-Philippines International Exchange, Inc.
Unit 1006, 10th flr. One World Place building,
32nd Street, Bonifacio Global City, Taguig, Philippines Tel. no. 02 511 18 35
March 2013 to October 2016
Branch Supervisor, Mktg. & Sales Devnt. / LuLu Forex Job summary: Responsible for the supervision of the teller staffs, all branch functions associated with Forex trading and processing customer transactions and providing daily routine currency dealings, bills payment, and money transfer services.
Sales and service:
 Provide overall supervision for branch operations insuring success in all areas of responsibility.
 Ensure all staff is maintaining a professional and friendly environment for customers and visitors should be acknowledged with courtesy on a
regular basis.
 Ensure staff members have a good working knowledge of the company’s product and services.
 Provide strong support for any sales and service initiatives undertaken by the company.
 Regularly discuss customer service goals and concerns with staff members, including all aspect of branch operations.
 Provide accurate information, and regularly identify opportunities to help customers with additional product and services.
 Implementing staff members should focus on customers with good manners and not on internal conversations, phone calls, or other
distractions in the presence of a customer.
Operations:
 Ensure that all staff members are familiar with manual reference materials, forms and procedures are up-to-date.
 Maintain a strong knowledge of company’s product, services, procedures, and regulatory requirements in order to assist staff members with
questions and complex tasks.
 Maintain up-to-date checklist of all branch functions, assigned specific duties and responsibilities to staff members, and ensure that tasks are
accurately and efficiently completed.
 Monitoring daily cash balances information to ensure appropriate daily report of cash flows are submitted completely and timely.
 Assess branch needs for cash currency is at appropriate level to ensure adequate stock.
 Monitor performance of all staff members to maintain a performance file for each employee which include documentation for suggestive
disciplinary reviews.
 Conduct regular meeting, on spot conversation to share information, answer questions, provide feedback or discuss methods to achieve
sales, service, operations and target goals.
 Foster teamwork with all staff members, management officers, and departments, sharing knowledge expertise to improve process and
enhance service levels.
Security and Compliance:
 Ensure that all established security and internal controls are observed by all staffs members (drawer limits concerning cash counts, safe time
locks and combinations, etc).
 Ensure that cash drawer and vault levels are maintained at the lowest level at which the branch can effectively operate.
 Maintain and monitor security equipment working with established vendors and security officer.
 Work with the Senior officer to resolve branch audit deficiencies periodically to maintain procedural consistency.
 Ensure staff members understand security and compliance responsibilities and follow all guidelines and procedures.
 Monitor fraud and other security warnings as undertaken training from AMLA regulatory, adhere to comply with the policies.

Operations/ Customer Service Executive Job summary: Provides daily Customer service related responsibilities, that meets the query/demand of clients by extending personal customer service relation.
 Lectures OFW attendees in daily session of Pre Departure Orientation Seminar (PDOS) regarding awareness of the company’s advantages in services relevant to remittance product against competitors.
 Extending guidance & assistance among sender’s beneficiaries in order to meet the turnaround time distribution of remittance funds.
 Proper channelling of all queries/requests from all international branch corridors among local partners, to adhere correctness of each
remittance transaction, & to avoid delays & errors.
 Maintaining prompt response from all client complaints, queries in order to properly pacify the problem of each remittance transaction.
 Coordination among international Branch Heads, staffs, & personnel for a common area of job requirement.
 Facilitate a regular communication among local Partners in the Philippines to monitor & track the distribution of all remittances that are
transmitted on a daily basis.
 Maintaining proper archive/filing of all transactions, further need for back up references, either via electronic mail &/or physical documents.
 Monitor sufficient funding for all remittance transactions that are transmitted among local partners to avoid delays.
 Disposition Reports & problematic transactions are submitted to all international branches to notify them regarding the status of each
transaction, further to correct the details of each.
 Ensure confidentiality of each transaction to avoid fraudulent cases, hence providing fund security for both Client & Beneficiaries.
 Prepares Weekly/Monthly Customer service report to monitor the volume of percentage attended queries, complaints, expansion of growth &
newly acquired clients, to provide better scale of customer service & minimize repetitive problematic cases on each transactions.

TAEM SOURCES ALKOASIA COMPANY
152 Benchmark Corporate centre, Amorsolo Street., Legaspi Village, Makati City, Philippines.
Tel. no. (02) 8127177, (02) 8123277
November 2010 to 2013
Business Development Executive Job Summary: Assist and practice to Business development and implement achievable marketing plans consistent with the firm’s objectives, & improve further attainable plans to maximise business growth.
 Develop and execute the firm’s marketing plan, and assign responsibilities, deadlines, and budgets.
 Develops and manages strong relationships with Clients, and Marketing professionals.
 Establish clear marketing objectives and measure ROI of ongoing marketing initiatives, and implement strategies used to identify lead
generation opportunities.
 Seek out and develop relationship-marketing opportunities, including industry associations, and Report on key performance metrics for
marketing programs.
 Cultivate relationships with the firm’s management and department personnel and effectively communicate the marketing function to these
groups.

ON SALE 24 HOURS GENERAL TRADING LLC.
9th/ Floor, Room 902, AL Musalla Tower, Bur Dubai, Dubai UAE Tel. no. +9714 397 7600
March 2008 to August 2008
Sales & Mktg. Coordinator Job Summary: Provide and/or coordinate administrative supports. Liaison for security consultants, Branch managers, Sales managers, and branch Administrators. To perform this job successfully, Sales Coordinator expected to perform some or all of the duties listed, and other duties as assigned.
 Takes lead information from the Telesales department to schedule appointments for sales personnel and communicates such.
 Notifies Clients by telephone skills and etiquette for changes in schedules as necessary and confirms all appointments among it.
 Assists with the coordination staffs in documentations of sales as required by policy and procedure of the Company.
 Administers schedule installations activities, sales reports and other queries to superiors, members and staffs.
 Review contract agreements for accuracy and completion to manage strong goodwill and bond among clients.

DRYDOCKS WORLD DUBAI
Po Box 8988, Dubai UAE
Tel. no. +9714 3450626, fax +9714 3450116 November 2007 to February 2008
Administrative Coordinator/Safety Training Job summary: Safety training is mandatory for all employees, Subcontractors and other personnel working in Drydocks World Dubai. Orientation for Safety induction and refresher training can be conducted in 5 languages simultaneously and 12 languages altogether to all contractors and employees working in the yard, and we actively encourage inter company training.
 The training department organises internal and external training at all levels from basic cross trade training, for unskilled workers, to specialist management training abroad.
 Trade enhancement training, to improve and develop the skills of our established tradesmen, runs continuously.
 Modules are developed for the operation of new equipment to familiarise employees with any updated techniques or practices.
 The various safety and quality requirements of the job are discussed before any work is started to ensure the task is carried out safely, to
the required standard and to the customer’s specification.

REDHA AL-ANSARI EXCHANGE EST.
6th flr., ARBIFT Tower, Baniyas road, Deira, Dubai UAE
Tel. +9714 2265357, +9714 2265050, Fax +9714 2264488-6577 June 10, 2005 to October 19, 2007
Customer Service / Bank Transfers Job summary: To manage efficiently a team of Counter Service Specialist and handle effectively the Branch counter area in a risk free and customer friendly manner. Ensure adherence by counter staff to policies and processes whilst striving to minimize operational losses
 Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures.
 Reduce wait time and serve time by efficient processing of all transactions.
 Manage customer expectation for each interaction and ensure adherence to basic service standards set by the business.

 Eliminate risk of cash differences by diligently enforcing, controlling and monitoring the cash transactions processed and ensuring accurate delivery of cash to customers at all time.
 Extends vigilant and alert on any possible frauds and risks & investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny/ investigation.
 Provides all Exchange related services among Clients and extends express Fund transfers in form of Demand Draft & Telex Foreign currencies, Travellers Cheques, Worldwide Money Remittances transfers, through reputed Correspondents.
 Ensuring effective risk management regulatory compliance for the Teller functions by mmanaging prompt & rapid approach among clients to facilitate reliable services, such for: inquiries, complaints, & others, with assurance regarding client’s demands.

ASIA UNITED BANK
Ground floor, Park Royale condominium,
Dona Julia Vargas avenue, Ortigas centre, Pasig city, Philippines Tel. nos. (632) 6386888, (632) 9101725, (632) 6313333
March 2005 to April 2005
Remittance Processor Job Summary: The Remittance Processor is responsible for encoding manual payment instructions, editing uploaded payment instructions, preparing rates in the currency rate master file and maintaining an efficient filing system.
 Encodes Payment instructions in the form of SWIFT, MRPS, Drafts, Payroll listings, Fax, Telex, and Group remittances.
 Check all documents are reviewed by the Processing Supervisor to ensure authenticity and completeness of details.
 Ensure all Operation function are monitored, balanced & reconciled as per guidelines, & to observe appropriate measures defined for
Processing security.
 Ensure any changes / modifications to the process and policies made by HO are timely implemented for effective risk management and
regulatory compliance for the Remittance Operation functions.
 Maintains an efficient filing system of all source documents & an up to date / balanced inventory of all Documents.

Equitable PCI Bank- Express Padala centre
A. Mabini corner P. Faura St. Ermita Manila, Philippines
Tel. nos. (632) 5222477, (632) 5239969
PHILREM Service Corp. Tel. no. (632) 7299311 to 13
392 Columbia St., East Green hill’s Mnadaluyong City, Philippines September 2000 to May 2003
Remittance Processor Job Summary: The Data Processor is responsible for editing encoded and uploaded payment instructions to the mainframe; downloading data sets; printing of action documents; balancing of SOA and sorting for dispatch, sorting of Alpha list for dispatch; prepares rates in the currency rate master file and filing of all source documents.
 Edits encoded and uploaded payment instructions, and analyses payment instructions if there are unclear details & discrepancies.
 Submits payment instructions to the mainframe and downloads data sets from the mainframe and print action documents.
 Balances and sort correspondents bank’s SOA for dispatch also to Correspondent Banks by Communication Section.
 Sorts Alpha list of Remittance Processed for daily dispatch by Communication and Inquiry Section.
 Prepares rates for the day in the Currency Rate Master file, and maintain an efficient filing system of all source documents.

BELKIN MANAGEMENT CONSULTANCY INC.
8th Floor Unit 808 Herrera Towers, Herrera St. Salcedo Village Makati City, Philippines
April 2000 to August 2000 Tel. no. (632) 8172572
Marketing Investment Consultant
 Dealing in Inter Bank Currency Trading (Foreign exchange) currency movement, daily monitoring of foreign Currencies.
 Telemarketing & Setting of schedules for Appointments by providing presentations, with respective & possible clients.

Personal details:
Education/ Degree:
Education/certificates:
Academic/ co-Curricular:
Married to: Catalina V. Mercullo, of the same address above.
Age 38, Born March 24, 1977. Filipino citizen, Philippine Passport- EB0341998, Social security 33 2789812 5, Tax ID number 918 629 572, Philippines driver license N02-05-001698.
Home address: 761 lot 11, Blk 5, Teachers Village, Lupang pari, San Miguel Pasig CityPhilippines.

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
General Santos Ave. upper Bicutan Taguig City, Philippines BACHELOR IN BUSINESS ADMINISTRATION (BBA)
Major in Management, 1995 to 2000

SAN PEDRO MANPOWER TRAINING CENTER (SPMTC), San Pedro laguna, Philippines COMPUTER SYSTEM APPLICATION, Oct 1998 to Jan 99’

TECHNOLOGICAL EDUCATION SKILLS AND DEVPNT. AUTHORITY (TESDA)
South Express way Bonifacio Taguig City, Philippines
OFFICE AUTOMATION SYSTEM, Computer Software application, Aug. To Sep. 1997

Organizations: Junior Philippine Institute of Accountants (JPIA), Junior Executive Management Association (JEMA), and A Cast of Talented Students (ACTS) Stage play & Band music group, Varsity player active in Basketball & Karate Division, Mountaineering.

Effective communication verbal and written, Creative & Analytical, Technical writing, Oral communications. Computer software proficiency: Microsoft Office, Word, Excel, Power point, Basic Adobe applications.

Charactet References:
Mr. Francisco M. Hernandez / General Manager [email protected], [email protected] Call: +63928 932 0256, +63917 823 9472
TAEM SOURCES ALKOASIA COMPANY

Mr. Eleazar B. Malvarosa / Director / Business Consultant [email protected]
Call: +63917 850 0845, 02-511 18 34 to 35 LuLu-Philippines International Exchange, Inc.
3rd floor 136 Katipunan Building, St Ignatius, Katipunan Unit 1006, 10th flr. One World Place building, 32nd Street, Avenue, Quezon City. Bonifacio Global City, Taguig, Philippines.