Ginelle Anna Katrina G. Go

Address: Abu Shagara, Sharjah, United Arab Emirates

Contact no.: +971 52 5288049

E-mail: [email protected]

 
OBJECTIVE

Seeking a good opportunity in a company that enables me to improve my skills, increase my practical experience, expand my knowledge and fulfill my personal ambitions.

 
PERSONAL DETAILS

Date of Birth: April 21, 1989                                      Age: 27

Nationality: Filipino                                                    Gender: Female

Civil Status: Single                                                     Linguistic Abilities: English, Tagalog

 
EDUCATIONAL BACKGROUND

Tertiary:

AMA Computer College, Manila, Philippines                        May 2008 – May 2011

Bachelor of Science in Information Technology

University of Santo Tomas, Manila, Philippines                              June 2007- April 2008

Bachelor of Science in Chemistry

Secondary:

St. Paul College, Pasig, Philippines                                                  June 2003- March 2007

 
WORK EXPERIENCE

RMH Teleservices Asia Pacific, Inc. (EGS Philippines)

Philplans Corporate Center, 10th Avenue corner Kalayaan Avenue, Taguig City 1630, Philippines

IT Operator / IT Administrator (Australian Receivables Limited)

September 2011 – November 2014

·         Connects to the ARL Server via Windows Remote Desktop (Virtual Assistant).

·         Checks invoice letters for format and spelling errors then prints them to Bing (Mailing System Program).

·         Processing invoice letter/s by request from Managers and Team Leaders.

·         Processing, computing and updating client’s payment, balance, principles and notes via the ARL System.

·         Updates payment notice and submits list to the Account Manager.

·         Processing clients’ SLA (Service Level Agreement), encoding information in the database and uploading customers’ account information in the system.

·         Adding, Editing and Inactivate account information upon request by Account Managers.

·         Processing summary reports (End of the month reports for each department) and submits it to the Account Managers and Team Leaders.

·         Checking and forwarding faxes and e-mails to respective Account Managers.

·         Checking and troubleshooting issues in the ARL website.

·         Call monitoring and grading calls according to Quality Assurance rules and regulation.

Teleperformance Philippines

EDSA Central IT Center 2 United St., Cor. EDSA, Greenfield District Mandaluyong City 1554, Philippines

Customer Service Representative – Virgin Mobile

November 2010 – January 2011

·         Assisting old and new Virgin Mobile customers through phone in regards to the latest products, promos and plans.

·         Assisting customers in regards to the following concerns: new account processing, payment processing, adding money credits and mobile phone technical issues.

·         Cooperating with the sales department in regards to the customers packages who ordered via online.

Technical Support Representative – Verizon

July 2010 – November 2010

·         Assisting customers through phone in regards to their Internet connection problems.

·         Assisting On-site Technicians in regards to the status of the Internet lines.

·         Call back customers with pending tickets and keeping them updated and processing new accounts for first time customers.

Trend Micro Inc.

8F Tower II, The Rockwell Business Center, Ortigas Ave. Pasig City 1600, Philippines

Practicum Trainee/Intern (ERS – Email Reputation Service Team)

January 2010 – May 2010

·         Sorting e-mails to spam, non-spam and phishing folders.

·         Re-sorting previous e-mails to different spam date folders.

·         Checks e-mail attachments and its contents for virus and spam filtering.

·         Creates data report regarding spam related issues.

·         Creates dummy accounts and participating in different international forums, groups to gather and e-mail samples.

·         Doing background checks on e-mail contents for unknown links, picture links and attachments.

·         Doing background checks on e-mail addresses validity.

·         Filters e-mail from different forums, groups to the pending spam folders for quality assurance.

·         Filters e-mail addresses for spam related issues and submitting it to the Team Leader.

 
TECHNICAL KNOWLEDGE AND SKILLS

Operating System: Windows XP, Vista, 7, 8, 10, Linux Ubuntu, CentOS

Applications: Microsoft Office (Word, Excel, Powerpoint, Access), Adobe (Photoshop, Dreamweaver, Flash, Muse, Edge)

Programming Language: HTML/HTML5, CSS/CSS3, Javascript

Technical Operations: Basic Computer Troubleshooting, Basic Cisco Networking

 
TRAININGS AND SEMINARS ATTENDED

Firefox OS Apps Development Short Course                       July 16, 2015 – September 3, 2015

Mozilla Philippines, Makati City, Philippines

Web Design: Wordpress                                                        May 16, 2015

CIIT Philippines, Quezon City, Philippines

Basic Linux and System Administration Training               February 25, 2013

MNET-IT Training Solutions, Quezon City, Philippines

Cisco Networking Academy                                                  May 2009 – October 2010

·   CCNA 1 – Networking Basics

·   CCNA 2 – Router and Routing Basics

·   CCNA 3 – Switching Basics & Intermediate Routing

·   CCNA 4 – Accessing the WAN

AMA Computer College, Manila, Philippines

Microcontroller                                                                       August 9, 2008

AMA Computer College, Manila Philippines