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Ginette Gasendo Cahiwat Customer Service Associate/Representative

Canada
Customer ServiceGoal SetterGood Leadership Skillshandling callsinbound-outboundOperating SystemPresentation SoftwareProgramming Application and Web Designing Tools.  More than 2 yrs experience in Call Center and BPO companiessales and retention calls for American customers.  More than 2 accumulated yrs of working as English Language Teacher in Offline and Online English Schools in SBMA.troubleshootingTrustworthy and Hardworking.  Software familiarities.  Knowledgeable in Programming Languages Proficiency in written and verbal English Communication.  Dynamic

Position Desired: ESL teacher

Ginette G. Cahiwat

32 Ramirez Street, Gordon Heights, Olongapo City 2200, Philippines

Cel. No.:09359296137

[email protected]

Qualification Highlights:

Ø  Proficiency in written and verbal English Communication.

Ø  Dynamic, Goal Setter, Good Leadership Skills, Trustworthy and Hardworking.

Ø  Software familiarities.

Ø  Knowledgeable in Programming Languages, Operating System, Presentation Software, Programming Application and Web Designing Tools.

Ø  More than 2 yrs experience in Call Center and BPO companies, handling calls, inbound-outbound, customer service, troubleshooting, sales and retention calls for American customers.

Ø  More than 2 accumulated yrs of working as English Language Teacher in Offline and Online English Schools in SBMA.

Personal Information:

Date of Birth: May 21, 1983

Place of Birth: Zamboanga City, Zamboanga Del Sur

Age: 31 yrs old.

Status: Married

Height: 5’7

Weight: 90 KG

Citizenship: Filipino

Religion: Catholic

Educational Background:

Bachelor of Science in Computer Science

Bataan Heroes Memorial College

Roman Highway, Balanga City, Bataan

March 20, 2004

Employment History:

Step Up English Academy ( December 2015-March 2016)

Dual Account(offline & online) English Teacher) 2nd flr., Yese Traiding Building, Near Park n’ Shop, SBFZ

Call Center Agent(Catalogue Account)-Clarkfield Pampanga

Teletech Delivery Center Inc (2011-2012)

Customer Service Representative (TMobile USA) SM City Pampanga,Mexico City, San Fernando Pampanga

Sutherland Global Services (2010-2011)

Customer Service Representative (HugesNet)-Berthaphil Plaza, Clarkfield Pampanga

NCO Phils. Inc (2009-2010)

Customer Service Representative (TMobile USA)-Bldg 4&5 PhilExcel Bldg.,Clarkfield Pampanga

Harvardis Educational Foundation Inc. (2006-2008)

(047) 252-2956

(Seasonal-Regular English Teacher)Upper Cubi, Subic Bay Freeport Zone

Training:

Finishing Course for Call Center Agents

Multisource Global Network Inc.

Balanga City Bataan

(Dec.2008-Jan.2009)

References:

Mr. Sheila Sotto                Mr. William Evangelista                              Mr.Jobel Bautista

Step Up English               NCO Phils. Inc                                                   Teletech Delivery Center

Academy, SBFZ                                (Clark, Pampanga)                                         SM City Pampanga

Teacher                               Operations Manager(TMobile)               Team Leader (TMobile)

09484868113                   09097908485                                                09213646799

 

Education

2000-2004 Bachelor of Science in Computer Science at Bataan Heroes Memorial College

Bachelor of Science in Computer Science

1996-2000 Highschool Education at Jose Rizal Institute
1990-1996 Elementary Education at Orani North Elementary School
2 months Finishing Course for Call Center Agents at Multisource Global Network Inc.

Vocational course (TESDA)

Experience

December 2015-March 2016 English Teacher at Step Up English Academy

Dual Account(offline & online) English Teacher) English teachers for Koreans

June 2015-November 2015 Dual Account(offline & online) English Teacher) at Times-SLC

English teacher for Koreans

2011-2012 Customer Service Representative (TMobile USA) at Teletech Delivery Center Inc

Customer Service, Sales and Simple troubleshooting of TMobile phones

2012-2011 Customer Service Representative at Sutherland Global Services

Billing and Retention agent for (HugesNet)=Internet service provider.

2009-2010 Customer Service Representative at NCO Philippiles Incorporated

(TMobile USA)-Representative, Customer Service, Sales, and Troubleshooting of TMobile phones

2006-2009 English teacher at Harvardis Educational Foundation Inc.

English Teacher for Koreans