Resume

Girbahadur Rana

E MAIL ID: [email protected], [email protected]

MOBILE no, (India) +91/9606241130

Skype id: gir.rana

EDUCATIONAL QUALIFICATIONS

204 to 2007                          Bachelor of Commerce Office Management and Secretariat.

2003 to 2004                        Board of Secondary Education Madhya Pradesh Bhopal.

2001 to 2002                        Board of Secondary Education Madhya Pradesh Bhopal

CARRIER OBJECTIVE:

I intend to work in a healthy and glamorous environment so as to explore my full service potential to my guest, and to also achieve my financial independence. Willing to work hard with utmost sincerity and honesty, energetic and enthusiasm with the mind frame to readily adapt for any changing

DOMAIN EXPERTISE

Well versed with Lucid and WinHms,Point of Sale

WorkHisotry

·         Excellent listening skills.

·         Strong track record of maintaining consistent standards.

·         Great ability to run energetic, informative daily lineups and maintain impeccable   cleanliness standards.

·         Proven ability to maintain a strong presence on the floor and closely coordinate opening and closing procedures.

·         Exceptional clear, concise written and verbal communication skills.

·         Presently working in Pans Asian/European/Indian Cuisine Float (Micro brewery) as a Floor Manager.

·         Job Role :

·         Plan and Budget

·         Organize and allocate the resources

·         Control and Solve the problem

·         Menu planning, Focus on things

·         Control Inventory, monitor revenues and modify procedures and prices

·         Providing excellent customer service in the food and beverage operation

·         Determine the type of services to be offered and implement operations procedure

·         Set staff work schedule and monitor staff performance

·         Resolve the customer complaints and ensure health and safety regulation are followed

·         Negotiate arrangements with suppliers for food and other suppliers.

·

·         Worked as Sr. Captain  Black Rain Hospitality Ub City Bangalore as Food and beverage Service from 10/10/2017 to 10/04/2018.

Al Rumhy International GCC(MUSACT, OMAN)
JULY 2015 – TILL 03/08/2017 FOH( Front of House Operation)

·         Coordinating the entire operation of the restaurant during scheduled shift;

·         Ensure restaurant compliance with all food and beverage policies, standards and procedures;

·         Monitor and supervise set up and maintenance of dining room area;

·         Interface with the guests on regular basis to obtain feedback on quality of food and beverage products;

·         Review the guest comment card, guest satisfaction results to identify areas of improvement;

·         Schedule the staff allocations and Manage leave planning;

·         Meeting and greeting customers and organizing table reservations;

·         Advising customers on menu and wine choice;

·         Observe service behaviors of associates and provides feedback of individuals, continuously strives to improve service performance;

·         Assist the restaurant manager in conducting training for staff ;

·         Been a core Pre-opening team member responsible for the opening of the all day Dining Restaurant

·         Taken care of the inventories such as:-Glassware, Silverware.

·         Taken key decisions in the absence of the Manager.

·         Maintained and monitored guest history records for effective management of  guest preferences and event promotions

Ensuring guest satisfaction.
 

Lounge Hospitality LLP Pan Asian Fine Dine Restaurant ( UB City Bangalore India) AS Sr. Captain  ( 14th March 2014- 07th July 2015)

The focus of the Food and Beverage Sr.Captain is to supervise the Team Members to ensure consistency of both food and beverage service ensuring that it is performed in a friendly, courteous, efficient and professional manner.  Secondary to this, the role is responsible for ensuring the premises are safe, clean and comfortable.

Reporting directly to the Executive Assistant Manager, responsibilities include:

Greet all guests and escort them to their allocated tables when possible

·         Build a strong relationship with all key stakeholders, being guests, Team Members and potential clients

·         Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required

·         Drive a positive team culture and encourage professional development opportunities for all Team Members including acting as a coach or mentor

·         Ensure a consistent high level of service is delivered by all Team Members by knowing what matters

·         Promote incentive programs within the Food and Beverage team

·         Ensure the restaurant presentation is of the highest standard at all times

·         Handles all guest complaints immediately, courteously and satisfactorily

·         Maintains all outlet stock levels

·         Attends all scheduled food and beverage and other relevant meetings when required

Dish Hospitality (Ub City Bangalore)(Sept -2010 to Feb- 2014)

·         Greets guests and presents them with the menu.

·         Informs guests about the special items for the day and menu changes if any.

·         Suggest food and beverages to the guest and also try to up sell.

·         Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

·         Obtaining revenues, issuing receipts, accepting payments, returning the change.

·         Performing basic cleaning tasks as needed or directed by supervisor.

·         Filling in for absent staff as needed

·         Observes guests and ensure their satisfaction with the food and service.

·         Promptly respond to guest with any additional request.

·         Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

·         Desserts and drinks, removing courses, replenishing utensils, refilling glasses.

The Hotel Solitaire(Waiter) in BANGALORE INDIA)
(March – 2009 to Sept– 2010).

·         Greet customers, present menus, and explain daily specials to customers

·         Answer questions related to menu items

·         Take food and beverage orders from customers

·         Relay food and beverage orders to the kitchen staff

·         Prepare drinks and food garnishes

·         Carry trays of food or drinks from the kitchen to the dining tables

·         Remove dirty dishes and glasses, and clean tables after customers finish meals

·         Prepare itemized checks and take payments from customers

·         Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas.

Excellent Consultancy Bangalore

(Sept – 2007 to Feb 2009).

Worked as a Business Executive.

·         Sell insurance policies to potential clients.

·         Help individuals, businesses, and families select the most appropriate policies for health, life, and properties.

·         Offer property and casualty, life, health, disability, and long-term care insurance.

·         Sell policies that protect individuals and businesses from financial loss resulting from automobile accidents, fire, theft, storms, and other events that can damage property.

·         Offer health insurance policies that cover the costs of medical care and loss of income due to illness or injury.

·         Advise clients on how to minimize risk.

·         Advice clients on retirement planning, estate planning, and also provide assistance in setting up pension plans for businesses.

·         Sell mutual funds and variable annuities.

·         Seek out leads and new clients.

·         Maintain reports and records of insurance policies.

·         Match insurance policies for clients with the companies that offer the best rates and coverage.

·         Process applications.

·         Utilize the Web to respond to quotes for insurance policies.

·         Maintain regular contact with clients.

·         Answer questions and make changes to existing policies.

Personal Details

—  Name                                         :     Girbahadur Rana

—  Date of Birth                           :      21st August 1986

—  Nationality                               :      Indian

·         Sex                                            :     Male

·         Present  Address                   :  Ist main cross upper pipe line H.no 5/4 Sheshadripuram Bangalore

—  Contact no                               :   +91 9606241130

SIGNATURE                                                                                                                            Girbahadur Rana