GNANAPANDIAN KARUPANNAN

Contact: +91-9962277408 .+966-555642983

~ E-Mail: [email protected]

Middle level assignments in People Management, Stores Management and Customer Services Operations with an organisation of repute preferably in Retail sector

Preferred Location: Any where

Profile Summary

An accomplished visionary leader with 15 years and 1 month of extensive experience in directing store operations in Retail Sector
Holds the credit of opening 30 new stores multiple locations of various sizes.
Proficiency in Recruitment, Training and Retention of Staff.
Received Accolades for performance under strict deadlines and rendering service beyond expectations
Expertise in handling all merchandising / business development activities, analysing market trends & establishing healthy & prolonged business relations with clients, thereby ensuring higher market share
Deft in leading and managing the retail operations successfully and demonstrative excellence in conceptualizing and implementing various business strategies
Possess excellent planning, communication, client servicing, people management and leadership skills

Employment Details

NESTO HYPER MARKET, RIYADH, SAUDI ARABIA (April’16 – Present)

Store Manager

Riyadh,

Achievement Highlights:-

Achieved highest ever sales in two time.
Within six month time 20 staff has promote to next level which include manager, supervisor and senior staff.
Continues eight month target has being achieved.
Audit report achieved 85% in HR & Finance.

Duties and responsibilities

Heading Operations of the entire store.
Boost top line sales; manage P& L and other business objectives.
Heading Operation of 35000 Sqft outlet in the region.
Responsible for calculating & maintain stock level, shrinkage at normal level considering profitability.
Maintaining a high level of Hygiene and Safety standards of the store.
Maintaining good clientele with regular customers.
Leading the Core Department and support functions ie, HR, Maintenance, QA, IT. Set up Systems and Processes as per Standard Operating Procedures.
Driving Business through in store activities on promotions.
Involved in the opening and running store and have shown 20% growth.
Identifying and investigating customer complaints and service suggestions.
Responsible for training of team member and over all development of store.

SPENCER’S Retail Market Ltd, CHENNAI, INDIA (Jan ’15 – April ’16)

Activation& Regional Alliance Manager

Region : TN, KER, KAR and GUJ

Achievement Highlights:-

Achieved highest ever Alliance Revenue of Rs.14 lakhs in a single month
Brought in New Industries to Partner in the Revenue Generations at Stores like Dot Com companies, Pharmaceuticals, Optical, Dummy Crackers etc
Actively participated in Re layout of Hyper in the Region given owing to my Past Experience of Successful Store Re Layout
Initiated HORECA Sales in Region as an Add on Responsibility
Helped Daily stores in Creating Space through Innovative Space Utilisation for Alliance Income.
Struck major National Level Alliance Deals worth Rs.3 crores
Duties and responsibilities

To Generate Revenues through Partnering with Vendors by Selling Negative Space in the Stores
Ensure Legal Aspects in Alliances are met Deligently.
Work closely with Operations Head for creating Space in the store
Coordinate with Operations Managers to create opportunities for generating new business.
To keep abreast with the Range of Products in store and bring in Assortment through Alliance which are not available in the stores.

STAR BAZAAR, Fiora Hyper Market Ltd, CHENNAI, INDIA (Apr’13 – Jan’15)

Assistant Store Operations Manager

Trading Area: 43000 sqft

Team Size: 180

Achievement Highlights:-

Contributed in Increasing the Turnover to 5.1 crores peak sale.
Was an integral part in Turning around the business to Positive EBITDA in less than a year
Got ‘Outstanding Manager’ of the year award in the regional town hall meeting.
Got best Store award for shrinkage control in Pan India.
Won fastest to shelf award consecutively for 6 months
Gave Outstanding FSSAI audits converting to “GREEN” in less than a month
Conceived and Implemented HORECA Thursdays which was a run away success
Appreciated by HO for Innovative Implementation of FRESH WEDNESDAYS
Duties and responsibilities

Boost top line sales, manage P& L and other business objectives
Lead cross functional team and ensure execution of the area strategic plan
Undertake initiatives for recruitment & development of manpower
Make interventions on merchandise mix display and execute store plans.
Identify potential for loss and develop strategies to eliminate it.
Prepares sales and customer relations reports by analysing and categorizing sales information.
Identifying and investigating customer complaints and service suggestions.
Provide direction, motivation & training to the field sales team for ensuring optimum
Performance for all operational sales related issues

Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Perform cash audits and deposit investigations to fully account for store cash

99P Stores Limited, LONDON, UNITED KINGDOM (Sep’06 – Nov’12)

GROWTH PATH:

Jul’10 – Nov’12        :    Store Manager

Apr’09 – Jul’ 10    :    Assistant Store Manager

Mar’08 – Apr’09    :    Trainee Assistant Manager

Sep’06 – Mar’08    :    General Sales Assistant

Achievement Highlights:-

Holds the distinction of enhancing the sales and profit goals by up to 3% to  8%, respectively, from first year of opening and in each ensuing year
Instrumental in managing KPIs and performance management
Duties and responsibilities

Established corporate strategies for achieving the top line & bottom-line targets and handled business planning, operations & analysis for assessment of revenue potential in business
Created initiatives, designed events, planned merchandising and executed these marketing events for increasing sales drive
Coordinated with stores department for ensuring adequate stock & placed timely orders as well as coordinated in-store promotional activities for releases & special products
Mapped client’s requirements & rendered best products to suit their requirements backed up by prompt after sales service, generated business from existing accounts and achieved profitability & sales growth
Built and maintained healthy business relations with major corporate & institutional clients, ensuring maximum customer satisfaction in a demonstrative manner
Managed sales and marketing operations, ensured accomplishment of set business targets, met the ever-increasing competition from organised and unorganised structures

Manager                 JULY 10-NOV12

Extensively worked as a Manager among 182 stores and earned 2.7 Million Pounds turnover ranking among 50 stores in 2012
Efficiently & effectively organized and operated 99P Stores Limited in London with approximately 50,000 Pounds per week transaction
Undertook necessary measures for recruiting, training and coordinating 20 store personnel
Dexterously formulated daily and weekly sales and activities reports
Actively took part in local market enhancement programme along with making advertising planning
Significantly involved in opening number of  new stores in different locations
Dexterously managed the budgets including wage costs, Wastage ,  sales and treating everyone as one’s own
Assistant Manager            APR 09-JULY10

Distinctively conducted and formulated entire range of retail management liabilities
Rendered  necessary assistance for merchandising
Steered efforts in managing the cash control and switched consumer support criticisms
Played an imminent role in opening number of new stores in  different locations
Served as a Manager for different stores in Manager’s absence

Training Manager            MAR08-APR09

Dexterously offered necessary support for merchandising
Essayed a stellar role in organizing bank transactions as well as regular sales reports
Diligently reported staff performance, Store, Stock-level, Delivery and any related issues store manager
Actively involved in opening new stores in 9 different locations

General Sales Assistant         SEP06-MAR08.

Extensively liaised with the customers, promoted sales
Significantly involved in filling till operations, etc

Own Business        MAY03-JAN06.

Done  own business

Education

M.B.A Global Management in London,UK, from CCWU in 2006-2007.
B.E. (Mechanical Engineering) from SACS M.A.V.M.M. Engineering College, Madurai Madurai Kamrajar University in 2000-2003
Diploma (Mechanical Engineering ) from SeethaiAmmal Polytechnic College, Madurai in 1996- 1999

Computer Skill

Microsoft Office, Word
Microsoft Excel
SAP – End-user
Auto Cad
WMS(Warehouse Management System)

Personal Details

Date of Birth        :    17th September, 1978

Address            :    No 4/1 Rukmani street,Jai Balaji Nagar,Nesapakkam, Chennai -600078

Languages Known    :    English, Hindi and Tamil

Old Pass Port        :    E3873936

New Pass Port         :     K7044300