Graciani M. Robledo

[email protected]

55 Benefits St, GSIS Village, Bgy. Sangandaan, Proj.8,

Quezon City, Philippines, 2116

(+63)926-7390407

Professional Experience
GOLDLAND HOTEL CONCEPTS, INC. (MY INN HOTEL):
Operations Manager, August 2015 to Present.
Main duties and Responsibilities:

·         Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.

·         Ensures all departments are profitable and maintain strong working relationships.

·         Actively participates in sales discussions, meetings and plans.  Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.

·         Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.

·         Ensure outstanding guest service and the adherence to all brand standards.

·         Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.

·         Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

AL DENTE FOODS, INC. (Don Henrico’s Restaurant):
Restaurant Manager, Nov. 2012 – May 2013 & Nov.2013 to April 2014
Main duties and Responsibilities:

·         Responsible for the over-all basic operation of the restaurant with emphasis on consistency, cooperation, communication and control.

·         Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.

·         Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal check.

·         Recruits, selects and retains an optimum number of service crews, maintenance and management personnel who are enthusiastically dedicated in giving well and quality services to the customers.

great jobs provider, INC. (MIA Restaurant Group):
Operations Manager, Feb. to Nov. 2012.
Main duties and Responsibilities:

·         Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.

·         Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

·         Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

Peppermill Food Corporation. (food cart industry):
Operations Supervisor, Jul.2011 to Jan. 2012.
Main duties and Responsibilities:

·         Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

·         Develop and implement product marketing strategies including advertising campaigns and sales promotions. Plan and direct activities such as sales promotions, coordinating with other department heads as required.

FB Management Group, Inc. (Pho Hoa Vietnamese Restaurant):
Operations Officer, Jan. 2009 to Jan. 2010.
Main duties and Responsibilities:

·         Assuring that overall policies and procedures set by top management are applicable and the work of the branch and sub-branch are in accordance with these policies and procedures included in the authority matrix.

·         Address issues concerning staffing, performance, appraisals, promotions, salary recommendations and terminations.

·         Visiting the branches and the sub-branches and checking their sales and collection to assure that they are in line with the budget or sales quota.

Tropical Hut Food Market, Inc. (restaurant division):
Unit Manager, Jan. 2000 to Aug. 2006.
Main duties and Responsibilities:

·         Investigate and resolve complaints regarding food quality, service, or accommodations.

·         Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.

·         Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.

·         Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.

·         Schedule staff hours and assign duties.

tropical hut food market, inc. (restaurant division):
Supervisor, Jan. 1995 to Dec. 1999.
Main duties and Responsibilities:

·         Assist Manager in annual budgetary assumption.

·         Takes full responsibility of store with sound judgment when manager is not around.

Education
PATTS College of Aeronautics, Paranaque City, Philippines
B.S. Aeronautical Engineering: June 1982 to March 1986
·         Major: Aircraft Repair and maintenance.

·         Minor: Airport Business Management.

Additional Skills
·         I pride myself of having good interpersonal skills. My proficiency lies in Computer Applications like MS OFFICE, MS Power tools and Computer programming.

·         Proficient in developing and implementing product marketing strategies including advertising campaigns and sales promotions.

·         Excellent in addressing issues concerning staffing, performance, appraisals, promotions, salary recommendations and terminations.

·         Proficient in guest relations and addressing guest complaints.