Curriculum Vitae

Gyanendra Bhattarai

Mob. No. 00971-502807633
Email: [email protected]/ [email protected]

OBJECTIVE

A Challenging Position with an organization where I can be interacting with people of different language and cultural awareness. My diverse activities and experience would be of great value to this objective, having over more than Seven years of experience, serving with indifferently, in Hospitality Customer Service, Serving to the Guests. I am interested in a position that encourages personal achievement and organizational benefits.

Work Experience

Atlantis the palm Dubai

Ayamna Restaurant (opening team)​​​​​January 2016- Present

Responsibilities:

• Maintain Hygiene & Sanitation at the Work Place of Food and Beverage
• Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, excessive charges or short payments, and other service-related matters while maintaining good customer relations & service recovery.
• Scheduling the Trainings, as well as training the staff.
• Handling the Duty Rosters and Daily allocations to the staff.
• Handling the Maintenance of the stocks and Inventories of the restaurant.
• Handling the Requisitions of the stocks on day to day basis using people’s soft.
• Conducting the Communication meetings on weekly and monthly basis.
• Monitor open incidents, report calls and maintain and monitor logs of the restaurant operations.
• Nanesh Restaurant & Coffee Shop(Saudi)
-Worked over one year as a Waiter cum Cashier

​​​2014 Apr-2015 May

• Buddha Bar & Restaurant (Nepal)
-Worked over two years as a Restaurant Supervisor.

​​Jan 2012-March 2014

• Mandarine Arabic- Cocktail & Coffee Shop (Qatar)
​-Worked over two years as a Cashier & Night crew.

​​​Jun 2009-Nov 2011

-Worked over two years as a Captain- Waiter & Cashier.

Mar 2007-May 2009

Participation and award

– January 2018 Legend of the moth nominee.

-IFH Report 98% Achieved month of March 2018.

-Blow away the customer award October month 2017.

-IFH Report 97% Achieved month of October 2017.

-Up seller of the week 3rd position in June month 2017.

-So many Trip Advisor comments from the valued guest.

Trainings Achieved:

• Atlantis Brand Promises Training (Warm Service, Engaging service, Service Recovery & Responsive Service)
• Basic food hygiene
• HACCP Awareness ​​​​​
• Micros (POS)
• Symphony
• Workplace ethics
• Focus Training
• Active sales
• Leader in you
• Wine product
• Lobster ink
• Sweet (selling with extra effort)                ​
• Upselling technique
ACADEMIC QUALIFICATION

-High School Education   from SLC Board                                 2005

(Higher secondary board of Nepal)​

– Diploma from Higher Secondary Education Board                 2007     ​

​​Personal details

Fathers name             —– Dilli Prasad Bhattarai

Gender​​   —– Male

Date of birth                —– 17th Nov 1988

Passport Number       —– 07052218

Marital status              —– Married

Nationality​​   —– Nepali

Permanent address​   —– Ashrang-3 Gorkha Nepal

Visa type​​   —– Employment (transferable)

Hobbies                     —– Travelling, Reading, Cooking, Swimming

LANGUAGES

English ​​(Fluently speaks, read and write)

Arabic ​​​(Fluently speaks only)

Hindi ​​​(Fluently speaks, read and writes)

Nepali ​​​(Fluently speaks, read and writes)

COMPUTER SKILL

Computer Advanced diploma in software application (2007)

Visual Basic, coral drew, Photo shop, web page designing, All the Microsoft MS Office, MS Word, Microsoft Excel etc. Internet/E-mail, multiple project approach

References

: Up On Request

Special Strength

▪ Dedicated, hardworking and result oriented.
▪ Well aware in customer service.
▪ Socialized, pleasing manner with good sense of responsibility.
▪ Flexible and can adapt to any given situation.
▪ Self-motivated team player who inspires others.