HANAN SHALHOUB

* [email protected]

Canadian   –   Fluent in Arabic, English and French; Level 3 Spanish

OBJECTIVES
–      Software Quality Assurance & Testing (Android/iOS/Web/Dashboard/Education/Business);

–      Teaching Computer (Excel, PowerPoint, Word, Access, Scratch, Animation, Drawing, Robotics: all levels);

Teaching Mathematics (Primary, Elementary, Complementary levels);

–      Education (research & implement new programs in curriculum; Train, Evaluate, Assist, Support, Coordinate, Dashboard, ActivInspire);

–      Librarian;

–      Website update;

–      Translation (MoM);

–      Researches;

–      IT Administration & users’ support;

–      Administrative jobs; etc…

KEY COMPETENCIES
–      Software Quality Assurance (MDM, Telecom, Web, Dashboard, IOS & Android apps);

–      Jira, BugZilla; Yodiz, Mantis; Testlink, TestLog; WebTrack/SofFront;

–      User, Process and System Documentation;   Applications: Implementation and Administration;

–      Data Migration, Integrity and Control;   DataBase implementation and management;   SQL, PLSQL;

–      Advanced MS Office: Excel, Access, Word, PowerPoint, Outlook;   Advanced MS Windows;

–      Teaching, Coordination, Exam preparation;   Dashboard, ActivInspire;

–      Translation (English, French, Arabic);   Minutes of meeting taking;

PROFESSIONAL EXPERIENCE
SalesForce CRM & PIMS ERP implementation, Executive Assistant to General Manager           09/2018 to present

Oum El Nour NGO – Rehabilitation centers for drug addicts and prevention programs

Researcher, Translator, Minutes of Meetings taker  [freelancer]                                                           08/2017 to present

EDC

–      Translation (English, French, Arabic).

–      Take MoM and write them into documents for reference and archiving purposes.

Researcher, Translator  [volunteering]                                                                                                            08/2017 to 05/2018

UTAgency

–      Translation (English, French, Arabic).

–      Conduct researches and prepare presentations. Draft speeches, letters, documents.

Programme Assistant (Ecard Management Analyst)  [SSA 5 short-term contract]                        12/2017 to 5/2018

United Nations – World Food Program (UN-WFP)

Develop and update databases using MS-Access and MS-Excel. Validate the partners’ reconciliation (distributed/non-distributed e-cards). Compile all available data in liaison with the Country Office to detect any possible irregularity or misuse. Track the status of every e-card received by the Sub-Office (distributed, not distributed, cancelled, lost, end of assistance); track and report beneficiaries (relocate within the country, or left the country). Every new distribution cycle, prepare the registry statement for beneficiaries (newly registered; reactivated; who have lost, damaged or stolen e-cards), physically manage the e-cards and handover with the partners, extract the cases deactivated by UNHCR. Follow up on beneficiaries’ complaints or issues expressed at hotlines or helpdesks.

–      Develop, maintain, update and manage Database.

–      Use of advanced Microsoft Access and Excel.

–      Follow-up of e-cards, beneficiaries complaints, partners and units/offices  requests.

Teaching (IT and Math), Implementing Programs (IT)  [fixed-term contract]                                     9/2014 to 7/2017

Primary school (PDE)

–      Teaching computer for elementary classes in French and English (grade 3 till 6).

–      Implement, Coordinate, Teach, Develop exam materials for Computer courses, Elementary classes (Microsoft products, Scratch, Animation, Drawing, Programming Basics …).

–      Conduct researches to find solution for ADHD students, through educational games, allowing them to learn while they play, and thus release their hyperactivity using this alternate program & way of learning.

–      Teaching Math for EB1 till EB6 classes (grade 1 till 6).

Software Quality Assurance  [fixed-term contract]                                                                    8/2015 to 7/2017

FuelPowered (Grantoo s.a.l.)                                        (Home-based, for the American & Canadian teams)

–      Testing games and their functionalities (tournaments, ignite events) on different platforms (Mobiles: Android, iOS; Web; Portal; Dashboard).

–      Testing types (Ad-Hoc, Smoke, Localization, Release Candidate for client).

–      Writing & executing test plans; Report bugs on Yodiz & Mantis; Follow up on & investigate issues.

–      Test code changes before they are being pushed to the live environment.

–      Test company’s proprietary Software Development Kit (SDK), and custom implementations of the SDK in client mobile games, and a web portal which interfaces with the SDK..

Software Quality Assurance Engineer  [project-based / fixed-term contract]                                2/2012 to 2/2014

Clifton Myers Enterprises, Inc. (CME)                                                    (for American & European markets)

–      Testing ETLd data in Data Warehouse using SQL and PL-SQL.

–      Testing scripts, regression, smoke/sanity, UI, negative, data validation & localization testing.

–      Develop & execute test cases & test documentation, using TestLink & TestLog.

–      Report defects using WebTrack/SofFront & Jira.

–      Make recommendations for improvement to the UI, functional & technical requirements.

–      Projects: MDM, Tangoe Dashboard, Paydiant Subway.

Lecturer, Teaching MS courses to Mecatronics  [part-time short-term contract]                              9/2011 to 2/2012

Balamand University-Issam Fares University Institute of Technology

In coordination with Université Paris Sud 11, teaching Mecatronics English & French sections:

–      Certificat Informatique & Internet CII,  and

–      Personal & Professional Project PPP.

Information Technology Administrator & Support Officer                                                                          1/1991 to 7/2011

Warner Lambert (Cadbury Adams s.a.l. / Kraft Foods)

–      Implement, administer, support, backup, applications (Prism, SAP BO, SAP, JDEdwards, Payroll).

–      Write technical documentation (users, applications, system).

–      Data migration.

EDUCATION
Bachelor of Science in computer science (BSc) from Lebanese American University

Training and Hobbies
–      Robotics training: 2017.

–      E-Learning Seminar: 2016.

–      Troubles d’Apprentissage chez l’Enfant “Dépistage Précoce et Intervention”: 2016.

–      Implementing & Maintaining a Microsoft SQL Server 2005 Database: 2010.

–      Microsoft Certified System Engineer (MCSE): 2008.

–      Project Management Workshop: 2008.

–      Incident Management Workshop: 2008.

–      Domino System Administration: 2003.

–      Hobbies: Hiking, Travelling, Swimming, Music, Cinema, Reading.