Harlan Dave Tantog
Lot 13 Block 2 Phase 3 Deca Homes, Minglanilla, 6046, Cebu
[email protected]
09475972188
WORK EXPERIENCE
Formal
QUALFON PHILIPPINES INC., 6000, CEBU
July 2016 –March 2018 (Customer Service Agent)
• Confer with customers by telephone to provide information about products and services, take or enter orders, account activations and deactivations, and obtain details of complaint.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers’ complaints.
• Determine charges for services requested.
• Refer customers’ grievances to appropriate department for further investigation.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Order test that could determine the causes of product malfunction.

EXL SERVICE INC., 6000, CEBU
August 2018-Present (Customer Service Associate)
• Call businesses or email and ask for transportation manager.
• Identify opportunities for transport and logistics business, offer services, select the best rates for their shipments and sell the best service that meets their need.
• Keep records of customer interactions and transactions, familiarize the transportation managers preferences to make sure that all that they need are met and the services are completed on schedule.
• Follow up claims, if necessary, and explain to the business owners what happened to their shipments and figure out the best resolution to offer after all the details are addressed to the appropriate departments.
• Grow the number of shipments from a business by meeting the quotas set by the management.
Informal

S’BANGKA MARAWI, MARAWI CITY
June 2018- July 2018 (Researcher)
• Schedule appointments for interviews with the designated authority for inquiry and statement validation.
• Visit refugee (Marawi Seige) sites to check about the situation in the evacuation areas and gather factual statements from the people in the area.
• Find stories that are relevant and purposeful to address community issues.
EDUCATION
MINDANAO STATE UNIVERSITY-MAIN CAMPUS, MARAWI CITY
(May 2016) Completed coursework towards AB Communications Studies major in Development
Communication

ADDICTIONAL SKILLS
• Multilingual in English.
• Competent in several Microsoft Office functions.
• Excellent and effective communication skills in English.
• Keen observer and researcher.
• Excellent team player. Have been involved in the MSU men’s volleyball varsity as a Libero.