HeatherMercier

[email protected]

(226) 219-6010

​Experience:

C&W Services-Fanshawe college, London, Ontario.

Janitorial cleaner.

Responsible for a sector of Fanshawe college.

Operated machinery such as ride on auto scrubber for floors, walk behind auto scrubber for floors and IMop compact scrubber for floors.

Part of a periodic crew during summer months which included operation of floor buffer, waxing and stripping floors.

Excellent knowledge of cleaners and safety when using cleaners.

​The beer Store distribution centre, London, Ontario

Customer service worker for order entry.

Provided fast friendly service to busy restaurant owners.

Resolved order errors.

Worked quickly and efficiently with DOS based and Microsoft based computer programs.

​Convergys, London, Ontario

Customer service worker for Rogers business customers.

Provided new service hookup, sales of cell phones and business packages.

Worked efficiently in a very fast paced high call volume environment.

Provided help to business customers to better understand their billing and cell phone setup.

​The Bradford Exchange, London, Ontario

Order entry and enquiry over the phone with a DOS based system.

Aided customers with complaints and also placing orders.

Worked at a fast pace for the busy Christmas season.

Photos Unlimited, London, Ontario

Photographer for a busy photo studio.

Responsible for family, passport and licensing photos.

End of day tallying and general tidy up of studio.

Starwood Hotels and Resorts, St Thomas, Ont.

Trained for reservation associate position.

Learned specialized computer program for booking reservations.

​Cheese Head Roni’s Eatery, London, Ont.

Waitress and cashier for a busy restaurant. Responsible for cleaning restaurant and tables. Served food with a positive and friendly attitude.

Canadian Clean And Maintenance, London, Ont.

Janitorial cleaner for large companies and small offices.

Cleaned and maintained residential areas.

Learned to paint, drywall and patch professionally.

Excellent knowledge of cleaning materials.

Dollarama, London, Ont.

Organized and stocked shelves, received shipments under a strict opening date deadline.

Responsible for organizing and general cleanliness of store.

Wella Inc. London, Ont.

Hair model for a well known hair care company.

Modeled many hair styles in front of large crowds under pressure.

Stacmarc Research, London, Ont.

Market researcher. Obtained information over telephone for major companies to help improve product and customer relations. Responsible for end of day tally sheets. Exceptional phone and customer relation skills.

Top ranked employee for 10 years.

Timeless Treasures, London, Ont.

Small product assembly under time constraint.

Responsible for taking phone, email and mail orders.

Shipping and receiving experience.

Gryphon Design, London, Ont​.

Custom graphic designer for personal web pages.

Designed custom web pages for customers under a tight schedule.

Responsible for maintenance of web pages and computer systems.

​Books And More, London, Ont.

Cashier in a home run used book store.

Responsible for stocking and organizing books and aesthetic appeal of store. Responsible for tallying cash register at the end of the day.

​Education: Sir. Frederick Banting Secondary School diploma, 2001