Heidi Sabrina López

March 21st 1978

Mexican, Common Law, 40 years.

Address: México city

Cellular phone number: +5215516849794

Language: Ingles (90% written, reading and spoken), Spanish (Native Spoken)

SUMMARY:

More than 20 years of International experience (South America, Caribbean and México) working as an Executive Personnel Assistant of CEOs, General Managers, Commercial Directors in World Wide Companies and Travel and International and National Tourism Companies, I also have experience working in Public Affairs Department and as Sales Key Account Manager, my experience have enabled me to hone my skill as an organized, responsible multi-tasker who thrives in a busy dynamic environment. I am valued for my positive attitude, professionalism, reliable, attention to detail, loyalty and resourcefulness, as well as my excellent communication skills.

STUDIES

· B.A. on Communications and Public Relations (Actually Studying on line).

Universidad Latinoamericana 2016

· B.A. Tourism (Probationer).

José Lorenzo Pérez Rodríguez University 1998-2001

WORK EXPERIENCE:

Dow Química Mexicana, S.A. de C.V.

March 2015 – Present: CEO’s Executive Assistant
Responsibilities:

v Planning high level executive business and social, events inside and outside the city.

v Handling ERP system such as SAP, Concur and Diamond System.

v Supplier payments.

v Leader of the Emergency Brigade.

v Leading and Implementing new administrative activities improvement project for the National Executive Assistants team 14 people.

v Recording expenses;

v Calendar management;

v Active part on the Innovation, Public Relations and Internal Communication team in the company

Dow Química Mexicana, S.A. de C.V.

October 2013 – Present: Personal Assistant to HIPS, Water&Process Solutions,

Monomers, Food&Pharma, Microbial and Regulatory Departments

Responsibilities:

v Providing administrative support to the Directors, Managers, KAMs, including organization of their schedules, booking meetings, catering and travel arrangements;

v Monitoring all incoming and outgoing communications, and preparing correspondence;

v Preparation of agendas for meetings with both internal and external stakeholders in timely and accurate manner;

v Managing and updating databases;

v Recording expenses;

v Calendar management;

v Research, as directed by the Directors or Managers;

v Planning Staff events, arrange meeting and videoconferences rooms for internal and external meetings as requested, and in advance recurring meetings;

v Answering, transferring, and handling phone calls;

v Power Point presentations;

v Personal Assistance to the National and International customers and visitors;

v Handling ERP systems such as Diamond System, GERS, Procter and Gamble Invoice´s Portal, SAP;

v Payments to suppliers;

v Requesting and sending Samples to the customers;

v Active part of the Emergency Brigade.

Secrets Silversands Hotel

Abril 2013 – Agosto 2013: Personal Assistant to General Manager

Responsibilities:

v Personal Assistance to hotel´s General Manager;

v Customer´s Service and Complaints follow up and settlement;

v Hotel´s software handlings and Guest Satisfaction Surveys follow ups;

v ERP, systems management for buying and reservations;

v Travel, transportation and accommodation arrangements;

Hotel and Spa Iberostar Grand Playa Paraíso

April 2012 – December 2012: Public Relations Concierge

Responsibilities:

v Bilingual Customer Service to VIP customers:

v Activities daily reports, guest requirements binnacle;

v Urgent and ASAP attending guest complaints and hotel problems reported by guests.

Xerox Mexicana, S.A. de C.V.

December 2006 – July 2011: General Director´s, Commercial Director´s Personal Assistant, and KAM

Responsibilities:

v New Business developer;

v Customer´s and staff training;

v Personal assistance to EXPATS;

v Providing administrative support to the Director, including organization of their schedules, Calendar management, booking meetings, catering and travel arrangements;

v Monitoring all incoming and outgoing communications, and preparing correspondence;

v Preparation of agendas for meetings with both internal and external stakeholders in timely and accurate manner;

v Managing and updating databases;

v Recording expenses,

v Research, as directed by the Director;

v Planning Staff events, arrange meeting and videoconferences rooms for internal and external meetings as requested, and in advance recurring meetings;

v Answering, transferring, and handling the phone calls, Power Point presentations;

v Personal Assistance to the National and International customers and visitors;

v Handling ERP systems;

v Payments to suppliers and petty cash handling;

v Used to be part of the First Aid Team;

v Director´s Personal Expenses handling and logistic for travels worldwide;

v Office boys recruitment.

v Bilingual Customer Service and corporate visitors;

GESTION INTEGRAL EMPRESARIAL S.A. de C.V.
Agosto 2003 – Julio 2005: Bilingual Assistant for Foreigners
Responsibilities:

v Travel and ground transportation Logistic for foreigners employees;

v Supporting Public Tenders with PEMEX;

v Administrative Logistic and inventory stocktaking of materials and employees on board off shore (on oil rig);

v Bilingual support for employees and customers;

v In charge of Public Relations with PEMEX.

Aeropostal Alas de Venezuela
August 2000 – August 2003: Corporative Sales Executive
Responsabilities:

v Attention to Corporate clients portfolio;

v Develop and customize presentations according to each customer requirements and Market niche they belong;

v New business openings and follow up visits;

v Design and implementation of Corporate Trade agreement between client companies and the airline;

v Event planning at Management level;

v Quarterly Organization of Fam Trips both nationally and internationally for top Corporate clients.

Consorcio Contrina (VENEZUELA)
January 1997 – July 2000: EXPAT Coordinator
Responsibilities:

v Controlling and Planning foreigners Employees travels, travel allowance, car buying and renting, house/apartment rent payment;

v English Translator and bilingual customized service to EXPAT engineers;

v Organization of special events and setting up National travels.

Languages and Softwares

English: Nivel Upper Intermediate

University of the West Indies (UWI)

Trinidad and Tobago

Period: July 2005 – December 2005

Software: Office, Outlook, Oracle, New Hotel, Innsist, Diamond Systems, NEA, SAP, Windows, IOS, Internet Explorer, Safari, Mozilla Firefox, Google Chrome.

Heidi Sabrina López B.A. on Communications and Public Relations