Henry P. Rodriguez Jr.

#22 Daisy St. Camella HMS LapuLapu City Cebu 6015

Email:     [email protected] / [email protected]

LinkedIn: www.linkedin.com/in/henry-rodriguez-cipp-us-39550111b

Contact:  H: +6332-239-5056

M: +63917-639-2083

Work Experience – Trainings – Seminars:

■ TRUSTe Web Services Technologies, Inc. (TrustArc)

Product Manager (SaaS) – December 2018 – Present

Project Manager (Certification) – November 2015 – December 2018

Duties and Responsibilities: Work closely with designers, developers, and executives to launch various products. This includes the following, but not limited to: market research- understand competitive strategies and develop quarterly analysis of new technology developments. Work with a multidisciplinary team to manage product roadmaps. Manage a product’s launch process, timeline, and milestones. Coordinate roll out plans, stakeholder communication, and vendor demonstrations. Optimize and improve customer experience. Examine all mock ups and interaction designs by UX designers. Manage a small production management team.

·       Certified by the International Association of Privacy Professionals (IAPP) – CIPP/US January 2017; CIPP/E May 2018;

·       Data Privacy Asia 2017 by Call Center Association of the Philippines: DATA PRIVACY AND CYBER SECURITY: IMPACT ON OUTSOURCING

·       Asia Privacy Forum – Singapore 2018 by the International Association of Privacy Professionals (IAPP)

■ Convergys Philippines

(Tier 3) Technical Support – Team Lead Trainee / Lead Escalation (Time Warner Cable, Business Class) – Nov 2012 – Nov 2015

Duties and Responsibilities: Manage a team of (15 heads average) technical support representatives (provide coaching/feedback, monitor performance). Represent site as Quality Auditor. Provide up-trainings. Manage workforce (queue management). Handle lead escalations/de-escalations

·       Awarded: Exemplary Performances, Top Agent, Top Lead, etc. (October 2014 & January 2015)

·       Training: “Train the Trainer” by Ideal Dialogue Company [Louisville, Kentucky U.S.A. September 24, 2015]

·       Client site visit Louisville, Kentucky September – October 2015

■ 888 Drugstore – Pajac LapuLapu City Cebu (Family Business)

Store Supervisor – November  2011 – November  2012

Duties and Responsibilities: Manage retail staff, including cashiers and people working on the floor. Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Ensure pricing is correct. Work on store displays. Coach, counsel, recruit, train, and discipline employees. Identify current and future trends that appeal to consumers. Ensure merchandise is clean and ready to be displayed. Approve contracts with vendors. Maintain inventory and ensure items are in stock. Keep up with fluctuating supply and demand. Analyze operating and financial statements for profitability ratios. Utilize information technology to record sales figures, for data analysis and forward planning. Ensure standards for quality, customer service and health and safety are met. Monitor local competitors. Maintain store’s cleanliness and health and safety measures. Organize and distribute staff schedules. Help retail sales staff achieve sales targets. Handle customer questions, complaints, and issues.

■ Etelecare Global Solutions  / Stream Global Services

Customer Service Representative (Billing & Tech Support) – November 2007 – November 2008

Duties and Responsibilities: Act as a liaison between customers and companies in assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries.

·       Awarded: Exemplary Performances (May 2008)

Education

·Avionics Technicians Course (2003) proceeded with Bachelor of Science in Avionics Technology (2006) – Airlink International Aviation College – Domestic Road Pasay City Manila Philippines

·Secondary Education (2001) – Southwestern University – Aznar Rd. Cebu City Philippines

Aircraft & Engine Types Handled:
Cathay Pacific Airways:           *Boeing 747-400 (¨ Rolls Royce RB211-524 / PW4000)
*Boeing 777-200/300/300ER (¨ Trent 800 / GE90)
*Airbus 330/340-300 (¨ Trent 700 / CFM56-5c4)
Dragon Air:                              *Airbus 320/321 (¨ IAE v2500)
Qantas:                                                *Boeing 767 (¨ CF6-80)
KLM Royal Dutch Airlines:     *Boeing 777-300ER (¨GE90)
FedEx:                                                 *Airbus 310(¨ P&W JT9d-3A)
Hongkong Express & Continental Airlines: *Boeing 738 (¨ CFM International CFM56)
LICENSE:

Civil Aviation Authority of the Philippines
Aircraft Mechanic’s Specialist License No: 3367

R.P. Land Transportation Office
License No: G01-06-008753

■ Cathay Pacific Airways – Cebu Station & Manila Station

Mactan Cebu International Airport – Aircraft Mechanic  (July 2010 – October 2011) & NAIA Terminal 1 – Pasay City – On-the-Job Trainee (Sep  2009 – February  2010); Aircraft Mechanic (April 2010  – July 2010)

Duties & Responsibilities: Work under releasing engineer to carry out Transit Checks, Daily/36Hrs Checks, Weekly Checks, Defect Rectifications, Trouble shootings, Special Work packages, B777 A-checks, and other work request from main base Hongkong.

-Send and receive, organize and stock check aircraft spare parts to and from main base Hongkong at Manila and Cebu station bonded warehouse.

· On-the-Job and Competency Training (Sep 22, 2009 – Jul 06,2010)

· Awarded:  Exemplary Performance – Service Champ – Engineering Department. (February 2011)

■ Miascor Aircraft Maintenance Corporation – Cebu & Manila Station

Apprentice Mechanic (Oct 2006 – May 7, 2007) & NAIA Terminal 1 – Pasay City – Apprentice Mechanic  (March 2009 –  August 2009)

Duties & Responsibilities: Work under releasing engineer to carry out Transit Checks, Daily/36Hrs Checks, Weekly Checks, Defect Rectifications, Trouble shootings, Special Work packages, B777 A-checks, and other work requests by controller. Send and receive, organize and stock check aircraft spare parts to and from customer base.

· Apprenticeship Program, Electronics Logic Course, Jet Aircraft Familiarization Course, Aircraft Marshalling Course

■Philippine Airforce 220th Airlift Wing (C130 B-H and Nomad A/C Familiarization)

Mactan Benito Ebuen Airbase – LapuLapu City, Cebu 6015

On-the-Job Trainee  (July 2006 – October 2006)

Duties and Responsibilities: Work under releasing engineer/OIC Airman to carry out Transit Checks, Daily/36Hrs Checks, Weekly Checks, Defect Rectifications, Trouble shootings, Special Work packages, A-checks, and other work requests by controller. Send and receive, organize and stock check aircraft spare parts.

■Aeroviation (Cessna 150 and 172 Familiarization)

Aeroviation Hangar, General Aviation Area – LapuLapu City, Cebu 6015

On-the-Job Trainee  (May 2006 – July  2006)

Duties and Responsibilities: Work under releasing engineer to carry out Transit Checks, Daily/36Hrs Checks, Weekly Checks, Defect Rectifications, Trouble shootings, Special Work packages, B777 A-checks, and other work requests by controller. Send and receive, organize and stock check aircraft spare parts to and from customer base.

■ Annual Convention of the Aircraft Owners and Pilots Association (AOPA-P)

Theme: “Safety in Air Travel” – Manila Diamond Hotel

December 12, 2005

Personal Background

Birthday:        July 20, 1983                 Birthplace: Palompon, Leyte Philippines 6538

Sex:                Male                              Height: 175cm

Weight:           77.2 Kg                                    Status: Common Law

I hereby certify that the above statements are true and correct with the best of my knowledge.

Henry Rodriguez Jr.//