Hernando Villa Rodriguez Food & Beverage Manager
Philippines
Hernando Villa Rodriguez
1315 – C Lardizabal Street, Sampaloc, Manila, 1008 Philippines
Cellphone No. +639174413968
e-mail: [email protected]
Skype: Hernando Rodriguez
SUMMARY____________________________________________________________________
A highly experienced Food & Beverage Manager with a track record of more than 27 years of hands-on experienced and worked in a different business environment where business entrepreneurship and financial acumen were learned and achieved.
I worked from different Hotels and Resorts, locally and abroad. From luxury city hotel to resort properties. I even tried to work in Manufacturing Industry just to know where my management skills and experienced can be applied. It was a great experienced to work in different industry where I learned and enriched my knowledge and experienced. It thought me to be more cognizant to run an operation in a big picture where all. I love challenges that keep me going and sharp.
SELECTED ACCOMPLISHMENTS______________________________________________________
MANAGEMENT/LEADERSHIP: Managed different operation from Food & Beverage to Industrial Operation. Oversaw all aspects of business operations including budgeting, cost control, payroll and accounting functions. Recruit, train and motivate staff. Fostered a team atmosphere through weekly meeting and communication. Ensuring clear direction and employee preparedness. Be able to consistently achieve operation’s objective such as managing the labor costs, food costs, beverage costs and GOP. Spearhead the team by introducing self initiative and taking ownership of their individual units.
OPERATIONS: Constantly monitor & control schedule of employee’s base on the business level, cutting costs through redesigned process and improvements to efficiency. Monitored flow of equipment inventory, ensuring sufficient levels of supplies and stocks to accommodate demands. Personally supervise all back-to-back functions and attention to details. Hands on knowledge of several software applications including Micros, Delphi, Point of Sales (POS), Maximo, Fidelio and Meeting Matrix. Review on the daily operation of Banquet and discuss the plan through coordination meeting with the Kitchen, Stewarding and Engineering Departments. Analyze the flow of operation and make recommendation on how to simplify the process.
CUSTOMER SERVICE: Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele and to attend all last minutes requirement of the guests. Attend coordination meeting with the customers and give recommendation for the success of their Events. Developed rapport with customers and fostered cordial atmosphere and successfully anticipated customer needs.
AREAS OF EFFECTIVENESS
P & L Management Problem Solving & Crisis Management
Customer Service & Relations Forecasting & Strategic Planning
Process Improvement Time & Workflow Management
Team Leadership & Motivation Staff Training/Development
PROFESSIONAL EXPERIENCE
March 30, 2018 to August 30, 2019- LE CHEF, INC., The Manor at Camp John Hay, Loakan Road, Baguio City 2600, Philippines
F & B Director
▪ Handling for the 4 Food & Beverage Operation namely Le Chef
Restaurant at The Manor, The Twist Restaurant at the Forest
Lodge, Golf & Country Club and CAP Convention Center.
▪ Developing and conducting series of training and workshop for
all F & B Personnel from Department Heads down to Rank and
file and assist them to become more effective and efficient
Leaders and associates.
▪ At the start observing all aspects of service standard during
operating hours, checking their control procedures from
inventories to stocking, studying different services and
develop new Policy and Procedures, service concept and conduct
Training and workshop. The objective is to make uniform
standard across F & B Division and improve Divisional financial
and Expense goals.
March 15, 2017 to March 1, 2018 – Ambassador in Paradise, Sitio Pinaongan, Barangay Balabag, Boracay Island, Malay Aklan 5608, Philippines
Food & Beverage Manager
▪ Responsible for ensuring the highest level of service by
overseeing all aspects of service during operating hours, while
working in a clean and safe environment, and meeting all
financial goals for sales and expenses.
▪ Controls costs of all food and beverage outlets by assisting
management, as requested, in purchasing, maintaining effective
profit and loss controls and monitoring labor costs following
demand patterns, budget and local labor laws.
▪ Maintains guest satisfaction by handing inquiries, concerns or
comments and providing solutions; acquiring feedback from
members/guests and co-workers in order to ensure satisfaction
and/or implement service improvement ideas; developing new
concepts to ensure customer satisfaction and repeat business
January 4, 2016 to March 1, 2017 – Mövenpick Resort Boracay Island, Punta Bunga Cove, Barangay Yapak, Boracay Island, Malay Aklan 5608, Philippines
Food & Beverage Manager – Pre Opening
▪ Responsible for the Pre-Opening tasks of the F&B Division
from creating F&B organizations, number of personnel per
outlets, Restaurant’s conceptualization, identifying OPES
and SOE, staff scheduling and Job Descriptions.
▪ Making the initial Budget based on Restaurants seating capacities,
Market Competition, Projected Ave. checks.
▪ Responsible for overall supervision, planning, Standard policy making
and coordination of all activities for the pre-opening for both office
administration and operation of the department. Responsible for hiring
personnel, selective interviews and trainings.
February 24, 2014 – November 14, 2015 Midas Hotel & Casino 2702 Roxas Boulevard, Pasay City
Food & Beverage Manager
▪ Delegates authority and responsibility for various elements of the
operation to my Department Heads.
▪ Manage and concentrate on the short and long term needs of the
operation within the confines of the Company’s needs and objectives.
▪ Ensuring that the profitability of all Food & Beverage outlets is in
line with the budgetary guidelines.
May 30, 2011 – January 30, 2014 Asuki Weighing System, Inc., Arty Road, Arty Subdivision, Barangay Talipapa, Novaliches, Quezon City
Admin Director/Operation & Support Manager/Logistic Manager
▪ Tracking Budget Expenses, Staffing, Quality Management,
Managing Processes, Organization, Coaching, Communication
Processes, Disciplining Employees, Motivating Others, Promoting
Process Improvement, Reporting Skills
▪ Achieves financial objectives by anticipating requirements; submitting
information for budget preparation; scheduling expenditures;
monitoring costs; analyzing variances.
▪ Improves program and service quality by devising new applications;
updating procedures; evaluating system results with users.
May 15, 2010 – May 2, 2011 Shangri-la Makati, Ayala Avenue corner Makati Avenue Makati City, Phil.
F&B Manager i/c Banquet Service Department
▪ Plan & Directs the operation of the Banquet Operation to ensure that the products and quality of services provided meet established business and guest satisfaction.
▪ Implements all service standards and creates new Daily Quality Focus(DQF) to ensure or improves Service Development Process
in order to maximize effectiveness of operation.
▪ Responsible for the Departmental Objectives and ensure to meet revenue budget by enhancing the expenses through rigid control such as Labor Cost by implementing Time and Motion System and revisits other cost.
March 27, 2009 – April 25, 2010 Sofitel Philippine Plaza, Roxas Boulevard, Pasay City, Phil.
F&B Manager
▪ Plan, Evaluates & Directs the operation of the food & beverage division to ensure that the products and quality of services provided meet established business and guest satisfaction.
▪ Devices and implements short-terms tactics and long term strategies to maximize effectiveness of operation.
▪ Liaising with all Department Heads, Operational Managers and Staff to achieve the Hotel’s overall goals and establishes revenue sources, pricing strategies margins.
August 28, 2007 – March 5, 2009 Sheraton Mirage Port Douglas,
Queensland, Australia 4877
Banquet Manager
▪ Ensure the service delivery is fast, efficient and well coordinated with other F & B Departments.
▪ Responsible to communicate all operational strategies and departmental objectives to the staff in order to have one objectives and directions
▪ Devises, implements and monitors systems and loss control program to increase profitability by controlling waste, spoilage, breakage and misuse of banquet equipment.
January 1, 2006 – July 26, 2007 Sofitel Hotel Philippine Plaza Roxas Blvd., Pasay City, Phil.
Director of Banquet Service
▪ Ensure the service is always at par, efficient and cost effective.
▪ Responsible for the Profit & Lost (P&L) of Banquet operation.
▪ Responsible for the training, hiring and giving disciplinary action of the staff for their shortcomings.
February 23, 2003– December 31, 2005 The Westin Phil. Plaza Roxas Blvd., Pasay City, Phil.
Director of Banquet Service
▪ Ensure cost effectiveness of operation within the budget plan.
▪ Enhance the image of Banquet operation through acquiring new equipment and maintaining the pristine condition of banquet facilities.
▪ Maintain ratio and productivity without sacrificing quality service and improve Full Time Equivalent (FTE).
May 15, 1999- February 22, 2003 The Westin Philippine Plaza Roxas Blvd, Pasay City, Phil.
Banquet Service Manager
§ Reduced the labor cost through proper planning and multiskilling.
§ Ensure Quality Service Standards were being implemented through training seminars of Banquet Casuals.
§ Responsible to communicate all operational strategies and departmental objectives to the staff in order to have one objective and directions.
June 1996–May 1999 The Westin Philippine Plaza Roxas Blvd., Pasay City, Phil.
Alfiere Restaurant Manager
n Ensure highly personalized service through proper staff training.
n Develop promotional plans and marketing strategies.
n Maintain high average check and monitor restaurant expenses leading to higher profitability.
June 1995-June 1996 Hyatt Regency Manila Roxas Blvd., Pasay City, Phil.
Café Al Fresco Manager
▪ Responsible to plan, organizes and directs overall food & beverage operation and administration of the restaurant.
▪ Ensure maximum Guest satisfaction in a manner consistent to Haytt International Standard.
▪ Maintain high average check through upselling technique and improve staff product knowledge.
1990-1995 Hyatt Regency Saipan Micronesia, Saipan, USA
Banquet Supervisor/Teppan Dining Supervisor
▪ Responsible of making an Action Plan of all function events.
▪ Enhance Banquet Operation through conceptualizing theme parties, creative décor and props.
▪ Responsible for training, evaluating service performance, product knowledge and upselling.
1990-1993 Hyatt Regency Saipan Micronesia, Saipan, USA
Teppanyaki Restaurant Dining Supervisor
▪ Responsible for staff developments by training and follow up during the course of service.
▪ Helping to develop systematic approach of planning with regards to comprehensive scheduling, product knowledge and upselling techniques.
▪ Conduct briefing with the focus on how to increase sales and revenues as well as to be cost effective in terms of labor, food and beverage.
1988-1990 Al-Jubail Holiday Inn Hotel Al-Jubail, K.S. A.
Dining Supervisor
▪ Supervise dining staff during the course of service. Service standard and handling guest complaints.
▪ Conduct briefings, inventories, check pre-opening and closing duties.
▪ Assume responsibility of a Restaurant Manager during his absence.
1987-1988 The Westin Philippine Plaza Roxas Blvd., Pasay City, Mla.
Food & Beverage Service Personnel
▪ Under routine supervision, renders food and beverage service to guests.
▪ Adopted rules of etiquette and standard service procedures.
▪ Knowledge with the food and beverage products and perform other tasks incidental to the giving satisfactory service to guests.
Education
February 1992 Food & Beverage Management
Educational Institute of the American Hotel & Motel Association (AH&MA)
1407 S. Harrison Rd, P.O. Box 1240, East Lansing, MI, USA
Ø Completed
October 1992 Food & Beverage Service & Control Course
Educational Institute of the American Hotel & Motel Association (AH&MA)
1407 S. Harrison Rd, P.O. Box 1240, East Lansing, MI, USA
Ø Completed
1979–1986 University of the East Manila, Phil.
BSCE, Bachelor of Science in Civil Engineering
1975-1979 Claro M.Recto High School Manila, Phil.
1969-1975 Moises Salvador Elem. School Manila, Phil.
SEMINARS AND SPECIAL COURSES
May 2014 A Leader’s Journey Towards Empowerment
Development Dimension International
Midas Hotel & Casino, 2701 Roxas Blvd. Pasay City, Phil.
June 1993 Customer Awareness Training Workshop
Northern Marianas College, Saipan, USA
Ø Completed
June 1993 Train the Trainer
Hyatt Regency Saipan, USA
Ø Completed
June 19 –`20, 2000 Personal Profile Analysis Workshop
The Westin Philippine Plaza
► Completed
May 28 – 29, 2001 Team Work & Team Play
The Westin Philippine Plaza
► Completed
July 6, 2001 MS Excel
The Westin Philippine Plaza
► Completed
July 25 – 26, 2001 Finance for Non Finance Course
The Westin Philippine Plaza
Ø Completed
August 2002 Food & Beverage Management Course
Human Technology Development Center
Ø Completed
AWARDS AND RECOGNITIONS:
· February 2003 Starwood Fast Track Mentoring Program
(Potential Candidate Chosen by the EXCOM)
· July 1993 Employee of the Month of July 1993
Hyatt Regency Saipan
§ October 27, 2003 Plaque of Recognition, Mabuhay Awards Finalist
Managerial Category
§ October 24, 2003 Outstanding Care for Business
The Westin Philippine Plaza
§ February 21, 2005 Outstanding Care for Business
The Westin Philippine Plaza
§ June 8, 2005 Certificate of Recognition, 5 Yrs. Service Awards
The Westin Philippine Plaza
REFERENCES
Mr. Billy King
COO & President
Le Chef, Inc.
The Manor Camp John Hay
Loakan Road, Baguio City, 2600 Phil.
Tel Nos. (+63)(74) 424 – 0931 to 43
Cel. No.: 0917.899.0609
Ramon Cabrera
General Manager
Camp John Hay Leisure Management
The Manor Camp John Hay
Loakan Road, Baguio City, 2600 Phil.
Tel Nos. (+63)(74) 424 – 0931 to 43
Cel. No.: 0917.576.6376
Ms Cherry Lo
General Manager
Global Dimsum Holiding Corp.
Tektite Tower, Exchange Road
Pasig City, Philippines
Tel. No. 0917.890.5585