Hyacinth T. Ponsica

PERSONAL INFORMATION:

Age                              :           29

Email address             :           [email protected]

Contact number          :           +639954603759

Attainment                   :           Bachelors Degree in Computer Science

OBJECTIVE:

– Seeking for a part time job in Personnel Administration with a progressive firm.
WORK EXPERIENCE:

Senior Process Executive at Cognizant Technology Solutions

Duration: Aug-2017 up to present

·         Cater Healthcare Account for BCBS states

·         Handle billing, benefits, claims and other concerns for Over 65 Age Policy

Fraud Analyst/Customer Service Representative at Teleperformance

Duration: March-2015 to September-2016

·         Handle credit card accounts of JP Morgan & Chase

·         Observe customer transactions to identify fraudulent activity such as Account Takeover, Fraudulent Application, identity theft and similar other risks

·         Identify fraudulent transactions and cancel them from further processing

·         Interacts with banks and customers to validate information and to confirm or cancel authorizations

·         Resolve customer concerns within the scope of existing service level agreements

·         Ensure confidentiality of all information collected during investigation

·         Determine existing fraud trends by analyzing accounts and transaction patterns

·         To keep the account secured by analyzing charges in between patterns due to declines to prevent future fraud charges

Administrative Assistant / Operations Secretary at San Julio Realty Inc.

Duration: April-2014 to December-2014

·         Maintain an efficient and productive office

·         Make necessary adjustments to meetings, appointments and schedules for clients and executives

·         Order materials, equipment, etc., for the department/district as needed

·         Perform all other tasks as assigned by the Operations Manager and other Superiors

Technical Support Representative at Convergys

Duration: October-2013 to February-2014

·         Provides answers to clients by identifying problems, providing a faster and better solution by guiding client through corrective steps

·         Improves client references by writing and maintaining documentation

·         Participates in development of client training programs by identifying learning issues, recommending instructional language and updates job knowledge

·         Accommodates client disabilities by recommending devices and techniques

Customer Service Representative at Qualfon

Duration: April-2010 to February-2011

·         Acknowledge and appropriately greet and assist every customer in a courteous, efficient, and timely manner

·         Manage calls professionally, efficiently and with good communication skills

·         Attend to customer questions, complaints, and concerns immediately by giving satisfactory resolution

·         Understand and appropriately use the company pricing system and policies

·          Take supervisory calls when promoted as Tier 2 Customer Service Representative

SKILLS:

·         Typing skills: 50-70 words per minute

·         Expertise in MS Office

·         Language Implementation in Computer: programming in C/C++, Java, Visual Basic and SQL.

·         Basic skills in troubleshooting for hardware.

·         Technical skills in Operating System such as Windows 7 and XP.