PERSONAL INFORMATION
Name: Ian Kamau Nganga
Telephone: +254723446896/+254721601398
Email: [email protected]
Skype ngangalito34
Languages: English, Swahili.
UAE Driving license
Career Objective
Proactive and result oriented looking to obtain a position with an organization where I can fully
Utilize my set skills and achievements to promote the companies brand name and acquire customer satisfaction
Personal Attributes
Enthusiastic Team player/Multi-tasking
Result oriented Proven aptitude in problem solving/ analysis
Organization/Listening skills Customer service orientation
Initiative Strong interpersonal / communication skills
Adaptability
Key skills
Exceptional customer service Excel, Microsoft word, power point
Negotiation skills Target Achievement
Ability to work under pressure Can operate independently and as part of a team
Achievements
Evaluated changing factors frequently to achieve high customer satisfaction level
Achieving sales target set by the organization and awarded certificate
Developed and maintained relations with prospective and existing clients
PROFESSIONAL TRAINING
2000-2004: GLOBAL INSTITUTE OF PROFFESSIONAL STUDIES
Diploma in Sales & Marketing
Principles &practicals of selling Business Administration
Marketing Management Sales & sales Mgt
Advertising Economics
2002: GLOBAL INSTITUTE OF PROFFESSIONAL STUDIES
Computer Packages
Windows MS Access
MS Word MS PowerPoint
MS Excel ERP, SAP & Oracle
Adobe Photo shop

EDUCATIONAL BACKGROUND
1993-1997: Aga Khan High School
Kenya Certificate of Secondary Education (0levels)

WORK EXPERIENCE
2016- DATE: Nicksam Tours & Travel
Senior Executive
Meet and greet customer on arrival
Tour and guide clients on excurvation sites
Provide excellent customer service
Resolve any customer complaint as may arise

2013-2015: Samsung Gulf (Dubai)
Sales Officer
Achieving Sales Targets
Implementing and ensuring new contracts
Responding in a timely & prompt manner to customer inquiries
Resolving & Handling customers complains
Generating more revenue & business from existing customer
2009-2013: Eros Group (Dubai)
Senior Sales Executive
Retails Business Group
Meet & greet the customer while providing efficient customer service.
To achieve monthly required targets.
Training of new employees.
Update clients on new products and marketing strategies.
Ensuring cleanness on all counters & proper display of products
Preparation of daily, monthly report and stock inventory
Compliance to international organization of standardization, companys code of conduct & departments standard operating procedure.
2006-2008: COMMUNICTION CARRIER (K) Ltd
Sales / Data Entry Agent
Attended training sessions that developed negotiation techniques that were utilized to increase closing sales and to overcome objectives.
Maintained Customer Relationship Management (CRM) information in database software accurately
Utilized CRM database as a selling instrument to complete open deals and find sales opportunities
Working alongside a financial institution determined specific qualifications of a potential customer. Followed by negotiating financial feasibilities, overcoming objectives, and closing the sale.
REFREES

Available on request