Ifur G. Salimbagat
Email: [email protected]
Phone: +63 9260358869
Present Address: Olingan, Dipolog City
Home Address: Miputak, Dipolog City, Philippines

PERSONAL STATEMENT

I am an experienced and motivated IT OFFICER accomplished in delivering secure resilient when responding to any situations and for efficient and high quality performance.

EMPLOYMENT HISTORY

You & Me by Cocoon Maldives (PRE-OPENING)- IT OFFICER (December 8, 2018 – March 17, 2019)
Duties:
Assist Guest for the IT facilities of the resort (WIFI, Telephone, TV)
Installing and configuring computer hardware, operating systems, applications and CCTVs
Monitoring and maintaining computer systems, network connectivity and ATM availability
Ensure connectivity of all workstations
Troubleshooting system and network connectivity problems and diagnosing and solving hardware/software faults; replacing parts as required
Responding within agreed time limits to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing guest complains (wifi problem, telephone, tv)
Installation, configuration, maintenance and troubleshooting of end-user’s workstation hardware, software and peripheral devices
Check and monitor network, systems and servers and email the daily monitoring report to the IT head.
Evaluate and/or recommend purchases of computers, network hardware’s, peripheral equipment and software
Troubleshoot systems and applications to identify and correct malfunctions and other operational difficulties
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Assist and install, configure and maintain workstations, file servers, Ethernet networks, network cabling and other related equipment, devices and systems; adds or upgrades and configures modems, printers, TVs and other related devices
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
A Graphic Designer for the Resort, makes logo, posters, designs and layouts etc.
Provides technical support, training and guidance to users
Assists in the installation, training, maintenance, troubleshooting and repair of desktop, printer, software, routers and other IT equipment inside the resort
Manage and maintain accurate inventory of local IT hardware assets including: PC, mobile devices, peripherals and wireless devices
Coordinate hardware and software request, ordering items once approved and timely processing of invoices for approval
Contributes to the improvement and enhancement of processes and procedures
Performs related duties as assigned by management

TRAININGS/SEMINAR AND WORKSHOPS

Training in Opera Software Application, Micros Symphony Software Application, Material Controls Software Application

Katipunan Bank Inc. – Senior Technical Support (February 2011 – December 2017)
Duties:
Installing and configuring computer hardware, operating systems, applications and CCTVs
Monitoring and maintaining computer systems, network connectivity and ATM availability
Ensure connectivity of all workstations and ATMs
Troubleshooting system and network connectivity problems and diagnosing and solving hardware/software faults; replacing parts as required
Supporting/testing the roll-out of new applications
Responding within agreed time limits to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing and managing many open cases at one time
Installation, configuration, maintenance and troubleshooting of end-users workstation hardware, software and peripheral devices
Perform the daily backup routine, end-of-day process, updating of test servers data, remote backup site and disaster recovery site
Assist and perform system backups and recovery to servers and workstation
Check and monitor network, systems and servers and email the daily monitoring report to the IT head.
Recommend schedule and perform maintenance check-up improvement, upgrade and repairs
Evaluate and/or recommend purchases of computers, network hardwares, peripheral equipment and software
Troubleshoot systems and applications to identify and correct malfunctions and other operational difficulties
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Assist and install, configure and maintain workstations, file servers, Ethernet networks, network cabling and other related equipment, devices and systems; adds or upgrades and configures modems, printers and other related devices
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
Make designs and layouts for Marketing
Responds to incidents within SLA or within a timely manner with appropriate level of urgency and follow up with customers on all issues
Provides technical support, training and guidance to users
Escalates and coordinates service request (incidents/questions) to appropriate support group
Assists in the installation, training, maintenance, troubleshooting and repair of desktop, printer, software, routers and other IT equipment inside the building
Configure and maintain local printers/network printers and multi-function devices
Assist in maintain local servers, data center, disaster recovery servers, switches, routers and IP phone systems
Manage and maintain accurate inventory of local IT hardware assets including: PC, mobile devices, peripherals and wireless devices
Coordinate hardware and software request, ordering items once approved and timely processing of invoices for approval
Supports teams abilities and functions through positive customer relations
Contributes to the improvement and enhancement of processes and procedures
Performs related duties as assigned by management

Key Achievements
Day-to-day management of more than 400 computers achieving a 25% reduction in serious system crashes within a 12 month period
Introduced a Standardization in all computer desktop in terms of setup and software installations
Supervised 5 Junior Technical Supports and helped provide training and technical support
Installation of a MyPBX VoIP Trunk line across all branches
Installation of PEPLINK devices to help improved and reduces a network downtime

TRAININGS/SEMINAR AND WORKSHOPS

Technology as Leverage For Modern Banks & Retail Business
Harold Hotel, Cebu City | September 2017
Risk Management Seminar
Kb Building – Quezon Ave. Cor. Aguilar St., Miputak, Dipolog City | October 2017

PERSONAL INFORMATION

Nickname: Poy
Birthdate: September 16, 1988
Birthplace: Pob. Manukan, Zamboanga del Norte, Philippines
Age: 30
Civil Status: Married
Citizenship: Filipino
Religion: Roman Catholic

EDUCATIONAL ATTAINMENT

TERTIARY: Bachelor of Science in Information Technology
Dipolog Medical Center College Foundation Inc.
Sta. Filomena, Dipolog City, Philippines
2005-2010

SECONDARY: Manukan National High School
Pob. Manukan, Zamboanga del Norte, Philippines
2001-2005

PRIMARY: Manukan East Central School
Pob. Manukan, Zamboanga del Norte, Philippines
1995-2001

KEY SKILLS

Proactively assist and Install, configure, and maintain workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, printers, and related equipment. Be able to train interns or new hires on delivering support to end users. Excellent in Visual Graphics Design.

Technical Skills

Strong knowledge of Windows-based Operating Systems and networking environment (Windows Operating System)
Strong knowledge of standard PC software/applications (i.e. MS Office, Anti-virus, Email, Instant Messaging, etc.)
Computer hardware assembly/Installation/Maintenance/Troubleshooting
Solid understanding of remote connectivity issues, such as VPN and wireless networking along remote desktop connection and other remote applications
Software application Installation/Troubleshooting
Network cabling Installation/Maintenance/Troubleshooting
Networking equipment Installation/Maintenance/Troubleshooting
Networking LAN / WAN VPN
CCTV Installation/Maintenance/Troubleshooting
Knowledge on Microsoft Office
Adobe Photoshop/Illustrator/Visual Graphics Designing
Knowledge on MyPBX VoIP Trunk line Installation/troubleshooting
Knowledge on PEPLINK device Setup Installation
Knowledge on Programming Languages
(Visual Basic, DevXpress, Vb.net, HTML, CSS, Adobe Dreamweaver)

CERTIFICATES

PEPLINK CERTIFIED ENGINEER
NATIONAL CERTIFICATE II Computer System Servicing
NATIONAL CERTIFICATE III Visual Graphics Design

PERSONAL INTERESTS

Driving | Dancing | Sports | Music

REFERENCES

CAMILLE SANCHEZ SINAAN SHIBAB
YOU&ME MALDIVES HR EXECUTIVE YOU&ME MALDIVES -IT MANAGER
[email protected] [email protected]

JAN PAULO CANETE HAIDER VERK
KB – IT MANAGER YOU&ME MALDIVES F&B MANAGER
+639178118907 [email protected]