Irene C. Dalumpienes

(+63) 998-791-3668  | [email protected] | 31 years old | Makati City, National Capital Reg

Education
City College of Lucena
Bachelor of Science in Entrpreneurial Management  (2009)

Nationality
Filipino
Experience
June 25,2015 – July 4,2016
(1 year )
Customer Account Specialist
Sutherland Global Services ( PayPal-UK )
•Proper handling of customers over the phone,
•Checking customers order.
•Answering all queries of customers regarding their account.
•Proper endorsement to other department if necessary.

July 22, 2013- Apr 20,2015
(1 year 9 months )
Technical Support Representative II

West Contact Services ( Comcast )

•Proper handling of customers over the phone,
•Checking customers account.
•Answering all queries of customers regarding their account.
•Activating customers’ cable, internet and phone service.

•Assisting in troubleshooting customers’ cable, internet and phone interrupted service.

•Scheduling technician if deemed necessary.

•Proper endorsement to other department if needed.

June 2012 – Feb 2013
(8 months )
Client Care Representative

Teleperformance ( Bell Mobility )
•Proper handling of customers over the phone and checking their account status.
•Answering all queries of customers regarding their account.

•Providing thorough explanations regarding customers’ monthly bill.

•Offering promotions to the customer to lessen their monthly phone usage.
•Proper endorsement to other department if necessary.

Sept.19,2011 – May 12,2012
( 8 months )
Sales Professional I

Stream Global Services ( Dell )

•Proper handling of customers over the phone,
•Providing Customers the best deal to have warranty on their dell computers.
•Answering all queries of customers as related to their computers.
•Giving thorough explanations for in-house technicians.

•Ensuring all customers card information is safe.

Dec.1,2009 – Apr 30,2010
,        (5 months )
Cashier
SM Supermarket
•Ensuring all items is properly handled by the check-out baggers.
•Checking customers item before scanning  them through POS.
•Always treat all customers with the same level of respect.

June 9,2010 – Nov 10,2010
,        (5 months )

Cashier
Metro Gaisano Lucena

•Ensuring all items is properly handled by the check-out baggers.
•Checking customers item before scanning  them through POS.
•Always treat all customers with the same level of respect.

2009
City College of Luecna
Bachelor’s/College Degree  in Entrepreneurial Management | Philippines

2004                                                 Quezon National High School
Secondary Education I Philippines

Languages
Proficiency level: 0 – Poor, 10 – Excellent
Language
Spoken ​Written ​Relevant Certificates
English
9 ​   10 ​-

Additional Info
Expected Salary
USD 600-1000
Preferred Work Location
Anywhere in United Kingdom, United States, Australia & New Zealand
Other Information

Trainings/ Seminars:

Excel Asia
MAKATI SITE: September 2011
>Communication Skills / Foundation Training Program

American Institute for English Proficiency

MAKATI SITE: June – July 2011

>Communication Skills enhancement

About Me
Gender
Female
Telephone Number
(+63) 998-791-3668 / (+63) 956-802-7237
Address
146 Caimito St., Brgy. Cembo, Makati City, 1214, Makati City, National Capital Reg, Philippines