Irish D. CInco English Tutor

and detail-oriented -Ability to multitaskComputer literate Microsoft WordMicrosoft ExcelMicrosoft PowerPointOpen Office Software Application) -Excellent oral and written communication skills -Highly efficientOrganizedWindows Movie Maker


To secure a responsible and challenging position with a dynamic organization which will utilize my career history and its responsibilities, creative skills, expand my knowledge and propose opportunity for professional growth for the benefit of the organization.


Well-Organized, Keen to Details, Competent, Determined, Disciplined, Team player, Hardworking, Honest, and can work under pressure and
with minimal directions and instructions.


Secretary’s Learning Day Leadership Training
SM Cubao Laguna College
October 28, 2015 September 2006

Philippine National Bank
San Pablo City Branch April- May 2007
150 hours


-With 3 years and 5 months experience specializing Secretarial/Administrative Support
-With 5 years 3 months experience specializing Customer Service : (5yrs BPO, 3mos. Retail)
-Computer Literate
(Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows Movie Maker, Open Office
Software Application)
-Excellent oral and written communication skills
-Highly efficient, organized, and detail-oriented
-Ability to multitask


Bachelor of Science in Computer Science
Laguna College, San Pablo City Laguna (2004-2008)

Birth date : July 18,1987
Age : 30
Sex : Female Status : Single Nationality : Filipino Height : 5’2” Weight : 110 lbs.


Aileen Payo
51 Talk Homebase Mentor
San Antonio, Zambales

Maricel C. Florido
Branch Manager – The SM Store San Pablo
San Pablo City Laguna

Phoebe P. Alcantara
Human Resources Manager – The SM Store San Pablo
San Pablo City Laguna

I hereby certify that the above information is true and correct to the best of my knowledge and ability.



2004-2008 Bachelor's Degree in Computer Science at Laguna College


June 2017 up to Present ESL Teacher at 51 TALK ENGLISH INTERNATIONAL LMTD.

-Improve the English reading, writing and speaking skills of Chinese students of diverse ages
-Prepare and submit lesson memo of the student performance after the class 

January 1, 2017 - March 31, 2017 Customer Service Manager-Probationary at THE SM STORE (SAN PABLO BRANCH)

-Maintaining contact with customers
-Handles customer complaints from irate customers
-Responsible for the day-to-day management of the department and all duties of the customer service assistants
-Ensure all areas of customer service department are organized
-Ensure monthly sales target are met
-Handles and motivates staff
-Maintain availability of supplies

July 1, 2013 - August 15, 2016 Operations Branch Secretary at THE SM STORE (SAN PABLO BRANCH)

-Provide administrative support to the division and department head
-Assist the Branch Manager/Asst.Branch Manager on their administrative role to achieve goals of the division and the department
-Review documents in completeness and accuracy for signature of the division head
-Manage paper and electronic filing system
-Relay directions and instructions of the division/department head to other department and employees
-Generate daily, weekly, monthly, quarterly and yearly sales report
-Receiving and sending emails
-Fixing the Appointments/Meetings
-Booking (hotel voucher)
-Manage corporate libraries or create presentations, reports or documents
-Preparing the minutes of the meeting
-Handling incoming and outgoing calls
-Attending visitors and executives
-Interaction with vendors and clients
-Capability to meet deadlines and work under pressure
-Discretion and understanding the need for confidentiality of documents
-Requisition of supplies both consumable and fix assets for operations used (thru Oracle)
-Operates a variety of office machines such as computers, telephones, fax machines and video conferencing equipment

January 2011-January 2013 Technical Support Representative (Verizon Online Support 1) at ALORICA PACIFIC RIM, INC. (formerly Advanced Contact Solutions Inc.)

-Troubleshoot/assist the customers’ internet connection over the phone.
-Respond and attend to customers’ queries and complaints about their internet connection.
-Sold Verizon Online value added service such as security software ,email client and hardware devices such as modems, routers

September 2008-January 2011 Technical Support Representative (HP DESKTOP SUPPORT 1) at TELETECH CUSTOMER CARE

-Troubleshoot/Assist the customers’ HP desktop computers over the phone.
-Respond and attend to customers’ queries and complaints about their HP desktop computers.
-Sold HP products such as desktop computers, extended service warranty, and other computer devices and peripherals.