IRMA
HEFER
113 De La Harpe Street, Rosendal, SA 9720 | (H) 0765883170 | [email protected]

PROFESSIONAL SUMMARY
Service-oriented owner with 33 year background in retail. Core competencies include
building a business consisting of Bakery, Butchery, Liquor store and General store, as
well as excellent communication and time management skills. Handles tasks with
accuracy and efficiency.

SKILLS
Excellent interpersonal skills,
demonstrated in the ability to
effectively service customers and
develop strong working
relationships with staff.
Dealing with stressful situations in a
calm and professional manner
especially in the bakery to get
orders out on time.

EXPERIENCE
MARCH 1997-CURRENT
Owner | Rosendal Bakery | Rosendal , SA
Dealing with customers face to face, over the phone and via email.
Assisting customers with finding suitable products
Handling orders and payments
Dealing with stressful situations in the bakery
Doing day to day activities like pay sheets, and log in/off sheets
Ensuring that the store is on a clean and tidy state at all times
Training and supervising new members of staff
Entering and maintaining data into databases
Ensuring Health & Safety procedures at all times
Performing general admin tasks such as filing

MARCH 1987-FEBRUARY 1997
Assistant manager | Rosendal Handelshuis | Rosendal, SA
Dealing with customers face to face and over the phone
Assisting customers with finding suitable products
Handling orders
Dealing with stressful situations in the Bakery
Ensuring that the store is in a clean and tidy state at all times
Training and supervising new members of staff
Performing general admin tasks
Working on the cash register
Unpacking of stock

FEBRUARY 1984-FEBRUARY 1987
Clerk | Department Of Land Affairs | Johannesburg, SA
Doing orders for prison (coal orders)
Taking down all queries regarding electrical and plumbing maintenance in all
prison guard houses, and ensuring that the relevant departments receive the
queries. Any queries regarding payments to suppliers

EDUCATION
1983
Micro Biology:
Witwatersrand College, Johannesburg, SA
1982
High School Diploma:
High School Alberton , Alberton, SA

LIVESTOCK AND FARMING EXPERIENCE
I was raised on a farm. In 1997 I married a Dairy & mixed crop farmer.

SKILLS & RESPONSIBILITIES
• Raising of calves.
1. Preparing and feeding milk, substitute formula and regular feed
The maintaining of feed schedule.
2. Vaccinating and inoculating of calves as required.
3. Maintenance of pens & overall hygienic state of their enclosures, feed bottles etc.

• Chickens.
• Broilers for slaughter.
1. Raising chicks
2. Correct maintenance of the cages including temperature control and the prevention of
draughts etc.
3. Feeding :
Ensuring that the correct feed and sufficient water available at all times.
4. Attending to any inoculating & medication as & when required.
5. Ensuring that enclosures are well maintained, in a clean and hygienic state.

Chickens for egg production
1. Ensuring the health of the hens through the necessary inoculation and appropriate
medication.
2. Feeding and watering.
3. Maintenance of chicken runs and nesting boxes.
4. Ensuring overall high standard of good repair, cleanliness and hygiene.
5. Collection, grading and distribution for sale of the eggs.

Raising of pigs.
1. Raising and overall nurturing care of pigs.
2. Medicating and nursing of sick or weak piglets.
3. Inoculating, vaccination and medicating of pigs as required or according to schedule.
4. Feeding and watering, including the necessary changing or adaptation of the feed when
required.
5. Maintenance of pens, clean and hygienic standards.