Issifu Issaka

·         Box KB943, Korle Bu – Accra

·         +233244933030

·         [email protected]

Summary

Goal-oriented customer service representative, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Very imaginative and meticulous with specialized knowledge in Customer Service Delivery.

Objectives

To work in a challenging position with a growth-oriented company which offers opportunity for advancement and professional career development and where decision making, initiatives, management skills and knowledge are recognized and fully utilized.

Education

Higher National Diploma (Purchasing and Supply)                                                  July 2009

Accra Polytechnic

Senior High School                                                                                                        July 2005

Christian Methodist Senior High School

Junior High School                                                                                                         July 2002

Flagstaff House Basic School

Working Experience

Customer Care Representative/ Assistant Supervisor (Customer Care Division)

Mobile Telecommunication Network (MTN), Ghana              August 2011 -Currently Employed

Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
Answer confidently or find appropriate solutions to customers’ problems.
To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
To maintain a position of trust and responsibility by keeping all customer business confidential.
Administrative Assistant (National Service Personnel)

Fidelity Bank Limited                                                               December 2009 – December 2010

Compile reports on Sales performance of Sales Ambassadors.
Reporting and handling issues relating to general services, maintenance and repairs at the Sales Center.
In charge of Filing of documents and provision of general office assistant.
In charge of receiving, storage and issuing of items in the store room.
To perform any other duties assigned in the interests of the business.
Assistant Stored Keeper (Internship)

Ministry of Energy, Ghana                                                                                May 2006 – July 2006

Inspects, sorts, and stores items in prescribed storage rooms for issue when needed.
Performs stock work by applying identification numbers to supplies; receiving and issuing materials and equipment, and assisting with stock inventories.
Prepares materials disbursement and receipt reports and other reports as required. These functions may be required by handwritten or computerized methods
Verifies stocks received against purchase orders, by counting or weighing the stocks, and inspection, to comply with Specifications. Is responsible for listing any discrepancy or damaged material at time of receipt.
Uses hand tools in issuing, receiving, and reclaiming materials as may be required.
Professional Skills

• Strong communication skills • Problem analysis and problem solving • Organizational skills and customer service orientation • Adaptability and ability to work under pressure • Multi-tasking, • Knowledge of general office procedures.

Hobbies & Interests

Reading, museums, libraries, Community group involvement and Team sports

Language

·         English

References

1.      Anthony Takyi Amanor

Manager, Customer Intelligence

Customer Management

Mobile Telecommunication Network (MTN)

+233244303089

2.      Nayam Gibril

Customer Care Controller (Team Lead)

Customer Management

Mobile Telecommunication Network (MTN)

+233244401136