J. Todd Dixon

Vancouver, British Columbia

Phone: 778-986-2971 | [email protected]

Operations executive with proven record of optimizing operational effectiveness, reducing costs and increasing the bottom line.

Professional Highlights
·        Managed budgets in excess of $70 million dollars

·        Provided leadership for up to 35 direct reports and a staff of over 100.

·         Developed and implemented strategic plans, including the launch of new service lines and expansion of existing services lines into new regions.

Professional Experience
Employer Confidential                                                                                                                                                           2016-Current

Director, Operations and Human Resources

·        Evaluated staffing model and implemented changes resulting in cost savings of approximately $50,000 per year

·        Produced automated dashboard reports for ownership tracking volumes, consult to client conversion rates and operational expenses

·        Increased staff engagement through building a culture of empowerment and trust

·        Increased referral streams by nurturing relationships with target demographic

·        Oversaw a rebranding campaign, including web and print mediums

·        Developed partnerships with partner organizations throughout North America and Asia to increase market share

ChangePain                                                                                                                                                                              2014-2016

Director, Operations

·        Ensured financial viability by managing staffing, budgets and maximizing client throughput  driving the company from operating in the red to a monthly profit of $10,000 per month within the first year,

·        Created financial dashboards to provide the founders a means of measuring the success and challenges of all service lines

·        Implemented operational changes resulting in cost savings and an increase in client satisfaction

·        Created a culture of client centered, team oriented service delivery with a strong focus on innovation and staff engagement.

·        Built relationships with key stakeholders ensuring optimal collaboration

·        Provided oversight for the launch  of new service lines, including staffing, IT infrastructure, facility redesign and equipment acquisition,

Relocated from North Carolina to British Columbia and achieved Permanent Residency                    2013-2014

Atrium Healthcare                                                                                                                                                                  2000-2013

Operations Director

·        Provided operational leadership for 11 locations within the region

·        Successfully managed transition to a new client management system

·        Implemented KRONOS productivity time and labor system

·        Managed productivity and efficiency of more than members of leadership, including identifying departmental growth and expansions opportunities

·        Responsible 110 employees in various roles throughout service lines

·        Assessed efficacy of services and programs to assure product differentiation and competitive advantage.

·        Assured all components of service line complement each other and work to achieve efficiency.

·        Actively participated in professional organizations and community activities in support of service line.

·        Coordinated and assisted appropriate faculty leadership with the marketing activities for service line.

Senior Management Associate, Revenue Cycle Management

·        Analyzed processes and data to identify statistical trends and opportunities for maximization of efficiencies.

·        Assisted managers and supervisors by providing education on credentialing, billing practices, etc., as well as assist with maximizing efficiencies within their practice

·        Created Microsoft Access databases and refined processes for billing

·        Trained leadership and staff of various practices and specialties to use database as well as consulting on billing and charge capture processes

·        Worked closely with IT department to develop a charge extraction program to take charges from the billing Access database and import them into the System revenue cycle tool; which, automated the functions previously requiring 7 FTE’s, resulting in a departmental savings of approximately $200,000 annually

·        Through the use of advanced Excel and Business Objects functions, automated financial reporting, resulting in a savings of more than 100 labor hours monthly

Supervisor, Faculty Reimbursement

·        Improved timeliness of charge entry by realizing a 50% reduction in charge processing

·        Served as department coordinator of System outreach campaigns such as United Way, Children’s Miracle Network, Arts & Science Council, School tools, and Salvation Army Christmas Bureau

·        Assisted department manager with RVU pricing projects to determine yearly adjustments of medical charges

Education
Bachelor of Science Business Administration. Queens University of Charlotte, Charlotte, NC

The Gateway Academy for Leadership Excellence. Carolinas HealthCare System, Charlotte, NC