JAM CRISTINE TOPACIO ENOLVA

Phase 9B Blk 36 Lot 55 Deca Tacunan, Mintal Davao City

[email protected]

0997-2242-892 / 09190080812

Career Objective

Experienced customer service representative with 5 years of experience interested in joining the government. Flawless record with handling cash flow. Looking to apply my outstanding accounting skills and precision in a professional and challenging environment.

CAREER SUMMARY

Having 5 years of experience in the field of banking.
Providing solution to the customer’s problems.
Attending financial needs of clients.
Selling bank products to the customers and giving them after sale services.
Providing banking solutions to the rising needs of the customers.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE SPECIALIST ( 2015-Present)

RCBC SAVINGS BANK

Bolton-Davao Business Center

Delivers service in a timely, competent, warm and error-free/ efficient manner.
Entertains authorized clients requests such as queries on balances, passbook or statement entries and others.
Supports the Customers Service Head in achieving Business Center Service Standards e.g. standard line wait, service time within acceptable time, error free processing of transactions,etc.
Act as alternate custodian in behalf of Service Officer.
Cross-selling products and services offered by the bank.
Supports the Business Managers sales volume objectives through excellent customer service delivery and other service-related initiatives and marketing efforts of the branch.
Handles account opening for new and existing clients. Products include: Retail account, corporate account, Time Deposit account.
Attends clients request .

SALES AND SERVICE ASSOCIATE ( June-August 2014)

UNIONBANK OF THE PHILIPPINES

Attends financial needs of customers.
Responsible in Over-the-counter Financial Transactions.
Support branch head in achieving branch goals.
Ensures zero complaint from clients/customer on its day to day opertions.

HUMAN RESOURCE GROUP (Payroll and Benefits Department)

Project-Hire ( December 2013-  May 2014)

UNIONBANK OF THE PHILIPPINES

UBP Head  Office , Ortigas Center Pasig City

Attends queries of employees e.g. payroll services, password resetting and unblocking and etc.
Responsible for answering phone calls regarding employees inquiries.
Filing and keeping records of all bank employees.
Computes Back pays for resigned employees.

CARD MUTUAL BENEFIT ASSOCIATION INC.

Bookkeeper

Mankilam St., Tagum City

June – August 2013

EDUCATIONAL AND ELIGIBILITY QUALIFICATIONS

Institution       :      BROKENSHIRE COLLEGE OF DAVAO

Address  :      Madapo Hills, Davao City

Field of study   :     Bachelor of Science in Business Administration

Major      :     Microfinance Management

Year Graduated  :      2013

Institution : Davao City National High School

Address     : F.Toress St., Davao City

Year Graduated :2009

CIVIL SERVICE PROFESSIONAL ELIGIBILITY

Magugpo Pilot Elementary School, Tagum City

October 13, 2013

PHILSAT EXAM PASSER

Jose Maria College Davao

April 7, 2019

KEY SKILLS AND STRENGTHS

Good conversationalist and listener.
Good analytical and planning skills.
Good Accuracy and attention to details.
Computer experience includes: MS Word, MS Excel, MS Power Point.
Excellent problem analysis.
Excellent judgment according to situation.
People Oriented.

CHARACTER REFERENCE

MR. EDWIN GREGORIO

BUSINESSMAN

Tagum City

09778067725

COL. ERNESTO CASTILLO

HIGHWAY PATROL GROUP

Davao City

09193998506

DR. MICHELLE RAS-BAGOOD

PHYSICIAN

Tagum Doctors Hospital

09988856733